Phoned VM to cancel my 10mb bb, got offered the same package for £18. When I refused, VM said that I was on a 12 month contract which runs out next march. That was news to me. I was told that I had to pay the £10 cancellation charge. My 12 months contract run out more that a year ago, and everytime I negotiate for a better deal I make sure it didn't involve a 12 months contract.
Did anyone have the same problem with VM?
Do i need to prove that I'm not on a 12 months or do they need to prove that I'm on a 12 months deal?
I had so many problems and determined to leave.
Thanks for the advice.