Virgin media connection problems using linksys router.. - HotUKDeals
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Virgin media connection problems using linksys router..

Forest_Gump Avatar
6y, 5m agoPosted 6 years, 5 months ago
Just got virgin media broadband, connected everything (wired) everything worked fine, then i connected it through my Linksys router, now everytime i use my laptop it connects to the router but there's no internet so i have to log into the routers web page (192.168.1.1) and all i do is press "save settings" nothing else and my Internet's back on...i have to do this every single time..
I have reset the router to default settings then set-up the router on my laptop from scratch but that didn't solve the problem. My router does have the latest firmware...

Anyone know what the problem is...?
Other Links From Virgin Media:
Forest_Gump Avatar
6y, 5m agoPosted 6 years, 5 months ago
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banned#1
bad router
#2
jubbyme
bad router


Thought you would be the first to answer Jubbyme.lol.
#3
jubbyme
bad router


nothing wrong with the router, i've been using it for the past 2 years and that was with virgin media but at a different address..
#4
No one????
#5
Forest_Gump
No one????


Sorry Forest Gump I am of no help.Jubbyme has helped me out many times and he is good.Someone will be on soon to help .Have you told virgin media that you have changed your address?Just a thought.
#6
Do you have another computer?
Does it keep internet?
What do you log on using?
Are you changing the settings via a wired or wireless connection?
banned#7
in the settings of the router something about use this mac address

what setting is used there?

change it to use another setting, is it set to use mac address of the router, or the pc, or a custom mac address
#8
Plum
Do you have another computer?
Does it keep internet?
What do you log on using?
Are you changing the settings via a wired or wireless connection?


yes i have two machines which connect through it and same problem on both. i've done the setup wired.

forgot to mention in the original post i did setup the router given by virgin media first but the decided to stick with linksys. did the fact that i setup the Dlink router first make any difference
#9
Do the two devices have different IP addresses? (The Router and the Modem)
#10
I have Virgin internet,i used to use a Phillips wireless router and it was always going off,i ended up phoning them about it and the guy said that you have to use their wireless routers,i got one and it has never gone off since.
#11
PhearFactor
Do the two devices have different IP addresses? (The Router and the Modem)


hmm not sure about this..they shouldn't really should they? i cant even log onto my routers webpage now..!!
banned#12
connect via a cable,

reset the router, log back in setup a wireless id and password

pull out wire

turn off modem and router, let them restart

add in your new wireless ap in pc, job done
#13
Forest_Gump
hmm not sure about this..they shouldn't really should they? i cant even log onto my routers webpage now..!!


They should.

Try and change one of them to 192.168.1.254 and the other one should be 192.168.1.1.

If you cannot access one of the pages, try turning off one of the devices or changing its IP.

It sounds to me like they are both 1.1 which will conflict and cause problems.
#14
baxterboy
I have Virgin internet,i used to use a Phillips wireless router and it was always going off,i ended up phoning them about it and the guy said that you have to use their wireless routers,i got one and it has never gone off since.


my router once connected never goes off..its juts the initial connection...i might have to ring them up..
#15
Just read the post properly.

It seems the problem is with the router obtaining DHCP settings from the modem.

Borked router in my opinion to be honest.
#16
I can help you fix it Mr.Gump, I assure you I am better than an Indian call centre lol
#17
jubbyme
connect via a cable,

reset the router, log back in setup a wireless id and password

pull out wire

turn off modem and router, let them restart

add in your new wireless ap in pc, job done


done that about three times so far, ive reset the router via its webpage and manually still same issue..going to look into the IP issue...thanks for the reply though
#18
PhearFactor
I can help you fix it Mr.Gump, I assure you I am better than an Indian call centre lol


i'll hold you to that lol
#19
Forest_Gump
i'll hold you to that lol


I am here all night, just ring the premium phone number below :p

:thumbsup:
#20
PhearFactor
They should.

Try and change one of them to 192.168.1.254 and the other one should be 192.168.1.1.

If you cannot access one of the pages, try turning off one of the devices or changing its IP.

It sounds to me like they are both 1.1 which will conflict and cause problems.


My router add is 192.168.1.1 and the modem is 192.168.1.100

What's MAC address clone?
#21
Forest_Gump;8935726
yes i have two machines which connect through it and same problem on both. i've done the setup wired.

forgot to mention in the original post i did setup the router given by virgin media first but the decided to stick with linksys. did the fact that i setup the Dlink router first make any difference

I take it if it's virgin it's a cable modem, in which case you don't set anything on it, just plug into the router internet socket.
Have you turned off the modem to allow the connection to reset itself with virgin and your linksys router?
#22
Forest_Gump
My router add is 192.168.1.1 and the modem is 192.168.1.100

What's MAC address clone?


That's a good start, don't mess with the MAC.

Is DHCP turned on? (on the Router)
If it is turn it off and try again.
#23
Plum
I take it if it's virgin it's a cable modem, in which case you don't set anything on it, just plug into the router internet socket.
Have you turned off the modem to allow the connection to reset itself with virgin and your linksys router?


i've had this problem for couple of days and i never leave my modem or router on if im not using it so im sure the connection has done all the resetting it needs to do...
#24
PhearFactor
That's a good start, don't mess with the MAC.

Is DHCP turned on? (on the Router)
If it is turn it off and try again.


Yes DHCP is on
Basic setup
Connection type: Auto config - DHCP
Local IP 192.168.1.1
sub mask 255.255.255.0
DHCP Server : Enable
#25
Turn it off, the DHCP should be controlled by the Modem.
#26
PhearFactor
Turn it off, the DHCP should be controlled by the Modem.


ok..going to try that. going to turn everything off and back on..see what that does...b back in 5 mins
#27
Forest_Gump
ok..going to try that. going to turn everything off and back on..see what that does...b back in 5 mins


Make sure you save.
banned#28
Forest_Gump
My router add is 192.168.1.1 and the modem is 192.168.1.100

What's MAC address clone?


it was mac address thingy i mentioned earlier, you can clone your pc mac, or use a custom mac, or the router mac, set it to use router mac
#29
PhearFactor
Make sure you save.


same problem...again my laptop connected to the router but no internet connection so all i did was go on 192.168.1.1 and save settings and my ineternets on...
#30
No, I meant save the router settings before you reboot.
#31
PhearFactor
No, I meant save the router settings before you reboot.


yes i did that..i saved the setting with the dhcp turned off then restarted the modem router and my laptop

I had to save settings again to get the internet connection

BTW the dhcp setting on the router...is that not just for the allocation of ip addresses for the local network..
#32
Also, leave the router and modem plugged in all the time, Every time you turn the modem on, you get new settings off Virgin. Leave everything plugged in and the problems will more than likely go away,
#33
Forest_Gump
BTW the dhcp setting on the router...is that not just for the allocation of ip addresses for the local network..


Yes, it also tells the device where to get the internet, in some cases to go to 192.168.1.100 (the Routers address) for the internet. This would obviously cause a problem.

Can you fire up CMD?

Go to Windows Start menu, either type 'cmd' in the search box, or hit 'run...', type 'cmd' and press enter. Once the black box opens, type in "ipconfig" and push enter.

You should be able to copy and paste the contents in a reply. Right-click the black box, click select all, then press enter. Then paste the contents into a reply, you can remove the username information at the top for your privacy if you want to.
#34
Windows IP Configuration


Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : cable.virginmedia.net
Link-local IPv6 Address . . . . . : fe80::3471:32fc:5a9c:c799%12
IPv4 Address. . . . . . . . . . . : 192.168.1.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : cable.virginmedia.net

Tunnel adapter isatap.{D3539830-1B53-40CC-8DE5-A9DF0D6A7096}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 11:

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::18d5:3fff:a310:c3b5%17
Default Gateway . . . . . . . . . :

Tunnel adapter isatap.{CD3ECDC6-FFD3-4DFC-9DC3-A233C2166931}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter isatap.cable.virginmedia.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : cable.virginmedia.net

C:\Users\Zee>
#35
Okay, any chance you can reboot like you did earlier, but don't save the settings (ie. leave it unconnected to the net, but connected to the router), and do what you just did above again.

I only require this bit next time:
Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : cable.virginmedia.net
Link-local IPv6 Address . . . . . : fe80::3471:32fc:5a9c:c799%12
IPv4 Address. . . . . . . . . . . : 192.168.1.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
#36
this is after rebooting, connected to the router but no internet

Windows IP Configuration


Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : cable.virginmedia.net
Link-local IPv6 Address . . . . . : fe80::3471:32fc:5a9c:c799%12
IPv4 Address. . . . . . . . . . . : 192.168.1.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : cable.virginmedia.net

Tunnel adapter isatap.{D3539830-1B53-40CC-8DE5-A9DF0D6A7096}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter isatap.{CD3ECDC6-FFD3-4DFC-9DC3-A233C2166931}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter isatap.cable.virginmedia.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : cable.virginmedia.net
#37
Okay, pop back on to the Router settings page and go to the MAC address section you spotted earlier. Tell it to clone from the PC. Then save the settings.

This time, reboot the modem/router and your PC.
#38
PhearFactor
Okay, pop back on to the Router settings page and go to the MAC address section you spotted earlier. Tell it to clone from the PC. Then save the settings.

This time, reboot the modem/router and your PC.


Done..but still the same..
#39
Rightio, last thing to try:

Go to Control Panel. Locate 'Network and Sharing Centre' it looks like the below pic once opened.

http://www.trainsignaltraining.com/wpnew/wp-content/uploads/2006/11/vista_ip.jpg
Click on the red circled item.

Right click the 'Wireless LAN adapter' and hit 'Properties' - You should see something similar to the below pic:
http://www.trainsignaltraining.com/wpnew/wp-content/uploads/2006/11/vista_tcpip.jpg
Click on the red circled item. Then click Properties again.

You will come to this screen:
http://www.myf2p.com/FAQ/images_staticIPVista/vista_IP_settings.png

Do the same as the above picture but use these settings:
IP Address: 192.168.1.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1

Preferred DNS Server: 192.168.1.1
Alternate DNS Server: Leave this blank

Hit 'OK' on all the windows to exit and apply the settings. Then try again.
#40
Nope. did not work. the IP settings did change but same issue again.


Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::3471:32fc:5a9c:c799%12
IPv4 Address. . . . . . . . . . . : 192.168.1.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1

Thanks for all the help. I might just go back to the router VM sent me...

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