We found this quite appalling but I would like your opinion on this as well.
We were shocked to hear Virgins stance regarding experiencing broadband problems all week, so we decided to call the standard free number of 150 only to hear an automated message stating that calls for broadband problems will now incurr a charge of 25p per minute, which is terrible especially considering this can sometimes be an extremely long call.
We then called Virgin Media and they informed us that they've now introduced this meassure to reduce call waiting times but surely this is a smack in the face to all those people who stuck by them during the problems they've had regarding Sky.
What the call didn't mention is you'll receive a refund of the call charges if they find the problem was of there own fault but I don't know what they would deem to be of there own doing to classify it of that.
We then called the broadband section again and then the call kept getting rejected, which apparantly a new meassure in order to avoid wasting 25p per minute on the call but you have to keep calling back until an agent is available, which we did for about 20 minutes and then gave up.
This is just a heads up for anyone on Virgin Broadband and to let people know they can receive a refund for the new charges but they may want to call the free number to findout if you may be entitled to the refund if you call the new expensive callcentre rates.
What does everyone think of this?