My V+ HD box has been crashing for a while now, probably about once a week or so for about 6 months, no big deal, either it freezes on a channel & you have reset manually, or it just crashes all by itself. I've tolerated it so far as it wasn't very often, however it has been happening more and more recently, almost everyday * is becoming quite frustrating.
Where do I stand with getting a replacement?
I've been a VM customer for almost 3 years, I have XL TV & M broadband, so I spend at least £40 a month and have been doing so for as long as I've been with them.
I've sent them and e-mail to the complaints department but I don't want to ring the premium line if it's going to cost me a fortune & not get me anything.
Anyone got any experience of this sort of thing, or any idea what my rights etc. are?