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Virgin Media loss of service

melanie789 Avatar
8y, 1m agoPosted 8 years, 1 month ago
Anyone else lost their Virgin E-mail and TV service completely today? Also, none of the Virgin phone helplines are working, and the service status page on their website is unavailable. Anyone aware of a major problem out there??
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melanie789 Avatar
8y, 1m agoPosted 8 years, 1 month ago

All Comments

(15) Jump to unreadPost a comment

and check postcode, if out normally for 24 to 48 hours.
Yeah i am the same,i have no tv at all.Can't get through to virgin either GRRR
Also got the same problem. The tele has just come back on but can't access all the channels!
Yes, TV has gone off here as well! :?
i've been having right problems last night and today!! I'm ready to throw the box outta the window!!
my broadband from virgin is always up the creek,last time i rung and moaned like hell they sent the area manager down to see me,since he ordered work to be carried out it has been better but still have the odd day when its off and on off and on
yes no email- west mids
Yep, no email. (Wolverhampton)
Haven´t checked the tv (we don´t really use it anyway)
email not working. internet working here (obviously). tv havent checked.
Seems I'm not alone then, must be a nationwide problem. Not sure why fibre optic cables give so much trouble. It's probably the **** servers and relays at the end of them. As soon as freeview is up and running Virgin can stick their service.

There has been a big national problem with there services 2day.

Im still missing most of my channels plus my V+ features are not working yet. There are discussions about this on digital spy, cable forum & on the virgin newsgroups
This was posted on the newsgroups by someone from virgin

Hi guys

As you may be aware, we're having some service problems right now that
are affecting multiple services, including:

* The status page (viewing it and the ability to update it) along with
some other parts of the website such as selfcare
* Text news server
* E-mail (including Webmail) for those with blueyonder e-mail
* Webspace for those on xTW (ex-Telewest Network)
* Some broadband access problems for those in the North West (xTW
customers only)
* Some impact on TV for xTW customers

The problems are also affecting the technical support guys, who can't
currently post to newsgroups.

Our teams are working their socks off to fix these at the moment and
to restore service as quickly as possible and the good news is that
these services are now starting to come back online.

Apologies for the inconvenience this has caused.



Alex Brown
Senior Product Manager
Product Management, Virgin Media
got a few emails trickling through now at home, but earlier no webmail about an hour ago at work. hope this is now sorted. they shd refund a day's worth.

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