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Virgin Media Price Hike - Cancel your contract without penalty.

£0.00 @ Virgin Media
Just had a letter from Virgin Media informing me of a price hike by £2.99 At the bottom of the letter it states the following. "We really hope you'll want to carry on enjoying it all. But if not…
RustySpoons Avatar
5m, 2w agoPosted 5 months, 2 weeks ago
Just had a letter from Virgin Media informing me of a price hike by £2.99

At the bottom of the letter it states the following.

"We really hope you'll want to carry on enjoying it all. But if not, don't worry - you can change your package at any time. Or you can cancel it before the 31st October 2016 and you won't pay any cancellation charges. Just visit virginmedia.com/discovermore for more information."
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RustySpoons Avatar
5m, 2w agoPosted 5 months, 2 weeks ago
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(1)
21 Likes
mykeyb
I had the same letter yesterday. Only our increase is for £3.49 a month, which I think is an absolute cheek. I only signed back up 2 months ago to a 12 month Broadband and phone contract (50 M Broadband and line rental inclusive for £20 a month), Where do they get off on an increase of nearly 17.5%. I understand that costs increase so their prices have to, but 17.5%. Would be going elsewhere if I could get fibre broadband from a different provider, but no BT/SKY fibre in my area.
Also gave them a call, and they wouldnt budge in removing the price increase,
Really might coinsider dopping back to a slower DSL connection

It's a right scam. Makes a mockery of having a contract if they change the price.

Might send them a letter telling them 'on the 31st Nov the direct debit will be going down by £5 per month. But don't worry if you don't like the new price you are free to end the contract without penalty.' See what reaction it gets! X)

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1 Like #1
I've not had this yet, or an email. not long signed up with them, but already want out. really hope i get this letter lol
1 Like #2
THANKS.
1 Like #3
I had the same letter yesterday. Only our increase is for £3.49 a month, which I think is an absolute cheek. I only signed back up 2 months ago to a 12 month Broadband and phone contract (50 M Broadband and line rental inclusive for £20 a month), Where do they get off on an increase of nearly 17.5%. I understand that costs increase so their prices have to, but 17.5%. Would be going elsewhere if I could get fibre broadband from a different provider, but no BT/SKY fibre in my area.
Also gave them a call, and they wouldnt budge in removing the price increase,
Really might coinsider dopping back to a slower DSL connection
21 Likes #4
mykeyb
I had the same letter yesterday. Only our increase is for £3.49 a month, which I think is an absolute cheek. I only signed back up 2 months ago to a 12 month Broadband and phone contract (50 M Broadband and line rental inclusive for £20 a month), Where do they get off on an increase of nearly 17.5%. I understand that costs increase so their prices have to, but 17.5%. Would be going elsewhere if I could get fibre broadband from a different provider, but no BT/SKY fibre in my area.
Also gave them a call, and they wouldnt budge in removing the price increase,
Really might coinsider dopping back to a slower DSL connection

It's a right scam. Makes a mockery of having a contract if they change the price.

Might send them a letter telling them 'on the 31st Nov the direct debit will be going down by £5 per month. But don't worry if you don't like the new price you are free to end the contract without penalty.' See what reaction it gets! X)
1 Like #5
all you have to do is argue that you have a contract and you're not willing to pay more... they will usually offer you a credit on your account ... I've done this the last 5 years of being with them.. your bill still goes up but I have a "loyalty discount" added so that it goes back to my original price... my current deal is due to expire in Jan 2017 so i'll be speaking to them nearer the time to get an extension :)
[mod]#6
If you're unhappy with the latest price hikes, you can leave penalty-free by contacting them, but make sure you do it within 30 days of receiving a notification letter .

Edited By: millarcat on Sep 08, 2016 08:23
2 Likes #7
I've cancelled mine off the back of this & I'm going back to Sky. My letter came via email so might be worth checking there!

The guy on the phone said they could cover the price increase for me but I think it's disgraceful. I know they're all as bad as each other but increases shouldn't be allowed in the first 12 months of signing up IMO.
#8
I got £3.49 too.

I'm actually in an oversold area. The lines aren't good enough to take the demand on them at peak times. I pay for 100MB and from about 5pm-11pm I get 2MB (on average) That's most of the day on a weekend. The lines aren't due to be upgraded until February.

What a shower.
#9
Krooner
I got £3.49 too.

I'm actually in an oversold area. The lines aren't good enough to take the demand on them at peak times. I pay for 100MB and from about 5pm-11pm I get 2MB (on average) That's most of the day on a weekend. The lines aren't due to be upgraded until February.

What a shower.


Had the same issue as you with over utilisation.
Cutting a very long story short - I eventually wiggled out the contract (which they lied about and signed up for another to years without my knowledge) and joined sky, I currently pay a little more for less speed (40mb) but even with both my boys streaming and me playing on my ps4, the speed doesn't dip.
#10
I had a letter and from 1st Nov price increase of £4.49!!! Why is there a difference in price? Just extortion and he says he's a people company!
#11
Krooner
I got £3.49 too.
I'm actually in an oversold area. The lines aren't good enough to take the demand on them at peak times. I pay for 100MB and from about 5pm-11pm I get 2MB (on average) That's most of the day on a weekend. The lines aren't due to be upgraded until February.
What a shower.

Snap, I'm in a high utilisation area too and receive similar, if not less during peak times. Wouldn't hold your breath on a fix. My complaint is 2 years 7 months and counting with fixes pushed back from between 2 and 6 months on each occasion. I would move but no other fibre in the area at present.

Everyone spam complaints to the ceo office Tom.Mockridge@virginmedia.co.uk
1 Like #12
Another one?

wtf is wrong with this company.

Price hikes once or twice per year. Absolute madness.

Virgin service used to be top notch when the fastest service was 50mb. But in the last 3 years or so (when they started doing the supposedly faster broadband with ''free speed upgrades'') it has since slowly gone down hill.

Im on 150MB and i get disconnections and all sorts every now and again. The problem is no other broadband provider can give more than 2mb in my area!. So what do i do.
#13
I too had this letter. Virgin have put a lot of new programmes on TV, which I didn't ask for, nor do I want. Also the rooter for my Broadband, I have to turn off for a few seconds and swirch on again before I can get Wifi on my lap top. So I am not a happy bunny.
#14
hahaha yeah go back to SKY then, because they never do price hikes!! ... FFS they are all as bad as each other. At least virgin come out and fix things for free. Neither are perfect but I'll stick to the slightly less rip off provider thanks.
#15
Hiltron09
Krooner
I got £3.49 too.
I'm actually in an oversold area. The lines aren't good enough to take the demand on them at peak times. I pay for 100MB and from about 5pm-11pm I get 2MB (on average) That's most of the day on a weekend. The lines aren't due to be upgraded until February.
What a shower.
Snap, I'm in a high utilisation area too and receive similar, if not less during peak times. Wouldn't hold your breath on a fix. My complaint is 2 years 7 months and counting with fixes pushed back from between 2 and 6 months on each occasion. I would move but no other fibre in the area at present.
Everyone spam complaints to the ceo office Tom.Mockridge@virginmedia.co.uk

Well they are giving me the service for £7.50 so that's not bad. I do have to call every month though to activate the discount, but I can live with that. If it's still this way in February I'll leave I think. Shame really because I've been with them since the blueyonder days.
#16
Is there alternative equivalent offers by other company's and which is the best alternative with respect to price and service?
#17
Krooner
Hiltron09
Krooner
I got £3.49 too.
I'm actually in an oversold area. The lines aren't good enough to take the demand on them at peak times. I pay for 100MB and from about 5pm-11pm I get 2MB (on average) That's most of the day on a weekend. The lines aren't due to be upgraded until February.
What a shower.
Snap, I'm in a high utilisation area too and receive similar, if not less during peak times. Wouldn't hold your breath on a fix. My complaint is 2 years 7 months and counting with fixes pushed back from between 2 and 6 months on each occasion. I would move but no other fibre in the area at present.
Everyone spam complaints to the ceo office Tom.Mockridge@virginmedia.co.uk
Well they are giving me the service for £7.50 so that's not bad. I do have to call every month though to activate the discount, but I can live with that. If it's still this way in February I'll leave I think. Shame really because I've been with them since the blueyonder days.

£7.50 is good. I don't get a discount anywhere near. I think it's £28 but I get £10 off for the high utilisation. I will be calling them up or going to Offcom.
#18
Hiltron09
Krooner
Hiltron09
Krooner
I got £3.49 too.
I'm actually in an oversold area. The lines aren't good enough to take the demand on them at peak times. I pay for 100MB and from about 5pm-11pm I get 2MB (on average) That's most of the day on a weekend. The lines aren't due to be upgraded until February.
What a shower.
Snap, I'm in a high utilisation area too and receive similar, if not less during peak times. Wouldn't hold your breath on a fix. My complaint is 2 years 7 months and counting with fixes pushed back from between 2 and 6 months on each occasion. I would move but no other fibre in the area at present.
Everyone spam complaints to the ceo office Tom.Mockridge@virginmedia.co.uk
Well they are giving me the service for £7.50 so that's not bad. I do have to call every month though to activate the discount, but I can live with that. If it's still this way in February I'll leave I think. Shame really because I've been with them since the blueyonder days.
£7.50 is good. I don't get a discount anywhere near. I think it's £28 but I get £10 off for the high utilisation. I will be calling them up or going to Offcom.

Maybe it's because we've been with them so long, 99p line rental too. I won't get a better deal anywhere else I don't think, which is why I'm putting up with it now.
#19
Krooner
Hiltron09
Krooner
Hiltron09
Krooner
I got £3.49 too.
I'm actually in an oversold area. The lines aren't good enough to take the demand on them at peak times. I pay for 100MB and from about 5pm-11pm I get 2MB (on average) That's most of the day on a weekend. The lines aren't due to be upgraded until February.
What a shower.
Snap, I'm in a high utilisation area too and receive similar, if not less during peak times. Wouldn't hold your breath on a fix. My complaint is 2 years 7 months and counting with fixes pushed back from between 2 and 6 months on each occasion. I would move but no other fibre in the area at present.
Everyone spam complaints to the ceo office Tom.Mockridge@virginmedia.co.uk
Well they are giving me the service for £7.50 so that's not bad. I do have to call every month though to activate the discount, but I can live with that. If it's still this way in February I'll leave I think. Shame really because I've been with them since the blueyonder days.
£7.50 is good. I don't get a discount anywhere near. I think it's £28 but I get £10 off for the high utilisation. I will be calling them up or going to Offcom.
Maybe it's because we've been with them so long, 99p line rental too. I won't get a better deal anywhere else I don't think, which is why I'm putting up with it now.

Sounds like it. Just called them and got a £60 credit on the account which should cover a few months and a new fixed date of 12/10. A letter has been sent from their exec complaints team which I will respond to and attempt to get the same deal. For £7.50 a month it's bearable I suppose.
1 Like #20
I actually love getting the letter means I can get a half price reduction ...which I just did .


thanks virgin

200mb
tivo
all sports
phone
£72pm

customer for 9 years
#21
Similar to my package
200mb
TiVo (no movies or sports)
extra TiVo box
phone

£69 (6 years with I think?)

hoping I get a letter.. I might try for half price? ;)
#22
I've received that letter too. So technically, I could cancel my contract (handy as it's now at the end of the 6 month half price offer) and get a new contract in my husband's name with another deal?
#23
Grover2000
Is there alternative equivalent offers by other company's and which is the best alternative with respect to price and service?

From what i know virgin are the best. But if you live relatively close to an exchange then i think you can get adsl fibre with good speeds. You'll need to check what roughly your speed would be using sky, plusnet, bt website to establish roughly what your speed would be. Then try use topcashback or quidco to see if theres any cashback deals on. Last time i checked BT via quidco can get you quite a good deal.
#24
Still havent got mine. I think its because I always opt for the annual line rental saver option which is due on the 12th of September so I have no doubt they are hoping I renew before sending my letter to me so that I have zero negotiating power for a better deal.
#25
ashmac
I actually love getting the letter means I can get a half price reduction ...which I just did .


thanks virgin

200mb
tivo
all sports
phone
£72pm

customer for 9 years
half price? Theres no way the full price is £144 per month for that bundle.
1 Like #26
michelle2207
I've received that letter too. So technically, I could cancel my contract (handy as it's now at the end of the 6 month half price offer) and get a new contract in my husband's name with another deal?

The database will say your address is already on virgin. You have to select your a new customer and moved in. You will need new email address, new bank details and a different name including surname. So unless your husband has a different surname you may be out of luck.
If you have a relative with a different name that can sign up for you then you could do that. If they do a manual check you may get a letter saying your account holder doesn't match the bank account. Just reply (as your relative) saying a relative is paying as you dont have a bank account as yet as just moved back to the UK and will update them when you have sorted it (but then never do)

It all depends. I know my friend who does this all the time with them has a marker on the address and has to jump through hoops now but gets it every time.
1 Like #27
Prices have gone up because Richard Brandon fell off his bike so he is buying a new yacht to park next to the BHS DESTROYER.
#28
Graham1979
Prices have gone up because Richard Brandon fell off his bike so he is buying a new yacht to park next to the BHS DESTROYER.

He doesn't even own VM anymore. Also LG/VM are no different to Sky or BT or who ever next who increase prices every year as well. VM is probably the most well packaged albeit after going through retentions every year just like you would at Sky etc.


Edited By: kiish on Sep 08, 2016 15:29
#29
kiish
Graham1979
Prices have gone up because Richard Brandon fell off his bike so he is buying a new yacht to park next to the BHS DESTROYER.
He doesn't even own VM anymore. Also LG/VM are no different to Sky or BT or who ever next who increase prices every year as well. VM is probably the most well packaged albeit after going through retentions every year just like you would at Sky etc.

Plus before Liberty Global took over in 2013 Virgin Media's profits were pretty poor compared to its sales revenue. The problem is traditionally many people took TV and phone with the BB so there was a small spread of profit across all three. Now many are only taking BB so they need to increase profit on this to cover ongoing costs.

The thing is they are the only provider to offer high-speed BB in my area. Which is a little ridiculous considering I live within the city boundary of a major UK city. :(
#30
kiish
Graham1979
Prices have gone up because Richard Brandon fell off his bike so he is buying a new yacht to park next to the BHS DESTROYER.
He doesn't even own VM anymore. Also LG/VM are no different to Sky or BT or who ever next who increase prices every year as well. VM is probably the most well packaged albeit after going through retentions every year just like you would at Sky etc.

Yeah I'm sure he has no shares and not a retainer on the company name of some description.

Remember how it is meant to be, a company makes a profit and puts some of the profit into improving their services. VM et al are now giving me a "free upgrade" then increasing my price so that I am paying for the upgrade to their network.
#31
I called them about 2 days ago to 'cancel' my contract, just so retention's can call me up and offer me a better deal. But looks like they dont care as I haven't got a call back yet lol.

Virgin Media are good, but the yearly price increase is quite ****. Anyway, I'll see if they call back if not I'll just have to go back to them lol
#32
TheMan_Aman
I called them about 2 days ago to 'cancel' my contract, just so retention's can call me up and offer me a better deal. But looks like they dont care as I haven't got a call back yet lol.
Virgin Media are good, but the yearly price increase is quite ****. Anyway, I'll see if they call back if not I'll just have to go back to them lol
Probably going to be quite a backlog to go through I imagine.
#33
GAVINLEWISHUKD
michelle2207
I've received that letter too. So technically, I could cancel my contract (handy as it's now at the end of the 6 month half price offer) and get a new contract in my husband's name with another deal?
The database will say your address is already on virgin. You have to select your a new customer and moved in. You will need new email address, new bank details and a different name including surname. So unless your husband has a different surname you may be out of luck.
If you have a relative with a different name that can sign up for you then you could do that. If they do a manual check you may get a letter saying your account holder doesn't match the bank account. Just reply (as your relative) saying a relative is paying as you dont have a bank account as yet as just moved back to the UK and will update them when you have sorted it (but then never do)
It all depends. I know my friend who does this all the time with them has a marker on the address and has to jump through hoops now but gets it every time.

I'd be curious to know whether the telecommunications contract shows up on the named customer's credit report or on the payer's credit report, and whether a financial link is established between the two names. Was very surprised to find both my Virgin Media and Virgin Mobile monthly payments shown in the credit report provided by clearscore.com. :{
#34
I haven't had this letter as of yet but hope i do as i think Virgin is rubbish and can't wait to go back to Sky
#35
beatrixkiddo79
I've cancelled mine off the back of this & I'm going back to Sky. My letter came via email so might be worth checking there!
The guy on the phone said they could cover the price increase for me but I think it's disgraceful. I know they're all as bad as each other but increases shouldn't be allowed in the first 12 months of signing up IMO.
sky is the worst. a relative just rang me for advice as her sky contract runs out next month and the've been taking around £20 extra in last 3 months and after she rang them her modem stopped working. when she rang them they wanted £30 for the replacement modem. I told her of the BT offer which she'll take
#36
montana78
beatrixkiddo79
I've cancelled mine off the back of this & I'm going back to Sky. My letter came via email so might be worth checking there!
The guy on the phone said they could cover the price increase for me but I think it's disgraceful. I know they're all as bad as each other but increases shouldn't be allowed in the first 12 months of signing up IMO.
sky is the worst. a relative just rang me for advice as her sky contract runs out next month and the've been taking around £20 extra in last 3 months and after she rang them her modem stopped working. when she rang them they wanted £30 for the replacement modem. I told her of the BT offer which she'll take

What is the BT offer please?
1 Like #37
AstalaVista
montana78
beatrixkiddo79
I've cancelled mine off the back of this & I'm going back to Sky. My letter came via email so might be worth checking there!
The guy on the phone said they could cover the price increase for me but I think it's disgraceful. I know they're all as bad as each other but increases shouldn't be allowed in the first 12 months of signing up IMO.
sky is the worst. a relative just rang me for advice as her sky contract runs out next month and the've been taking around £20 extra in last 3 months and after she rang them her modem stopped working. when she rang them they wanted £30 for the replacement modem. I told her of the BT offer which she'll take
What is the BT offer please?

Upto 52Mbs fibre for £9.50 and £18.99 line rental. 12 month line rental. Its not about renewing with same company anymore as theres no loyalty discount.
1 Like #38
AstalaVista
montana78
beatrixkiddo79
I've cancelled mine off the back of this & I'm going back to Sky. My letter came via email so might be worth checking there!
The guy on the phone said they could cover the price increase for me but I think it's disgraceful. I know they're all as bad as each other but increases shouldn't be allowed in the first 12 months of signing up IMO.
sky is the worst. a relative just rang me for advice as her sky contract runs out next month and the've been taking around £20 extra in last 3 months and after she rang them her modem stopped working. when she rang them they wanted £30 for the replacement modem. I told her of the BT offer which she'll take
What is the BT offer please?

Go via uswitch
#39
montana78
What is the BT offer please?[/quote]Go via uswitch[/quote]
Thanks will look into it.

I always considered around £20 for fibre broadband to be a good price (although need to wait for good deals but the timing does not always match.)

Edited By: AstalaVista on Sep 14, 2016 05:53
#40
I negotiated a decent deal 3 months ago with Virgin but unfortunately I paid line rental up front, would I lose that lump sum fully if I cancel? or get a part refund? any advice greatly appreciated... (my increase in 34%!)

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