Hi people. Can anybody tell me my "rights" in the following situation please?
I am 15 months into an 18 month contract with Virgin Mobile. I am on a fairly low usage monthly plan, and the phone was "free". However, after about 9 months, the handset broke - I didn't break it as such, it seems to be a common fault with the phone. They replaced it, with a refurbished phone, which they normally cover for 6 months from purchase.
However, it has broken again, the exact same problem as before, after about 5 months (am trying to confirm the dates at the moment to check this). This time, they have said they won't replace it, because my warranty only covers the first 12 months of my phone contract - from the date i got the original phone, *not* from when i received the replacement.
so if i had got the replacement after 11.5 months, they would only have replaced it, if it had broken within 2 weeks or so, and after that point by their stance, it's up to the manufacturer if i want to chase it up.
if the phone has broken (twice, two different phones - it definitely wasn't a repair on the first phone), then the "goods" aren't of "sufficient quality" in the first place, and i am covered by that..? or am i being too hopeful.
cheers in advance.