Virgin Mobile, get out of contract early - change of contract - HotUKDeals
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Virgin Mobile, get out of contract early - change of contract

jonnye Avatar
7y, 4m agoPosted 7 years, 4 months ago
Just had this email fron Virgin, there changing the contract terms and been given the chance to end contract early, going to call 2moz and see what I can get

We hope youre enjoying your Pay Monthly mobile tariff from Virgin Media, and are just getting in touch to let you know about some changes to your mobile service.

A nice and simple monthly mobile deal
The great news for you is that our standard costs are now even simpler and better value than before! From 28th September 2009 any calls you make outside of your monthly allowance will be charged differently. Calls to other mobile networks in the UK will cost 35p a minute (instead of 40p a minute). Thats 5p cheaper! And if youre calling a UK landline or another Virgin mobile, itll cost one simple flat rate of 20p a minute, instead of 15p for the first 5 minutes each day and 5p a minute after that. Calls to our Groupcall service will also be charged at 20p per minute and calls to freephone numbers will cost no more than 15p per minute in the UK. Whats more, you can keep browsing the internet as much as you like for just 30p* a day, any day you use it.

Also, from 22 September 2009, the first minute of any calls you make to UK landlines or UK mobile networks (including mobiles on Virgin Media) will be charged differently. This means that if your call lasts less than one minute, a full one minute will be deducted from your allowance of minutes. Or, if youve used your allowance up that month, you will be charged for one minute. After that first minute of each call, youll be charged the remaining cost of your call per second. All other call types in the UK will continue to be billed the same as they are now.

To find out more about any of these changes, just call us free on 22525 from your Virgin mobile phone.

Keeping tabs on Your Account is easy
We want to make it even easier for you to keep track of what youre spending. So any time you like, you can check your balance and any payments youve made online in Your Account. Just visit virginmobile.co.uk

All in all, theres never been a better time to be with Virgin Mobile. Of course, as always, when we let you know about any major changes you have the right to cancel your contract but talk to us first!


We hope youll be with us for a long time to come.
Other Links From Virgin Mobile:
jonnye Avatar
7y, 4m agoPosted 7 years, 4 months ago
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#1
If You Have Only Had The Phone For 4 Months Do You Have To Give It Back?
#2
not sure i got 3 phones on contract all about 9 months into a 18 month so going to look a nice free upgrade or cancel lol
#3
you get to cancel and keep the phone if you can prove the change is a disadvantage to you. this is no matter how long you have had the phone.
#4
Also, from 22 September 2009, the first minute of any calls you make to UK landlines or UK mobile networks (including mobiles on Virgin Media) will be charged differently. This means that if your call lasts less than one minute, a full one minute will be deducted from your allowance of minutes. Or, if youve used your allowance up that month, you will be charged for one minute. After that first minute of each call, youll be charged the remaining cost of your call per second. All other call types in the UK will continue to be billed the same as they are now.

ITS GOING TO COST ME MORE SO IM AFFECTED WOOHOO:)
#5
thank you
#6
If you ever try to call someone and repeatedly hit their voicemail then it's going to cost you more, I hate this 1 minute minimum thing. It can have cost you a quid before someone even answers.
#7
nice, and with the iphone 3g soon to be availaqble on orange and t-mobile (and maybe more) its worth thinking about
#8
Ive just phoned them and they have said that they have entered me on to a spread sheet and will phone me in september to see what they can offer me as the changes dont take place until then.
chers anyway, nice heads up
#9
raptorcigs
Also, from 22 September 2009, the first minute of any calls you make to UK landlines or UK mobile networks (including mobiles on Virgin Media) will be charged differently. This means that if your call lasts less than one minute, a full one minute will be deducted from your allowance of minutes. Or, if youve used your allowance up that month, you will be charged for one minute. After that first minute of each call, youll be charged the remaining cost of your call per second. All other call types in the UK will continue to be billed the same as they are now.

ITS GOING TO COST ME MORE SO IM AFFECTED WOOHOO:)


my contract with virgin has been like this for 8months?
#10
just got out of my contact with virgin because of this, i got the contact in may with a free phone, 400 mins, unlimted txt unlimited virgin to virgin for £25 a month, they offered me unlimted virgin to virgin if i stay, i declined telling them i already have it on the contact so they canceled and i keep the phone.

i rang back and got on the £22 amonth for 600 mins unlimted txt unlimted virgin to virgin and unlimted net and only month to month contact lol so im happy lol.
#11
I've been offered another free phone. Gonna think about it seen as I only have til December anyway, proberbly will try and cancel the contract though, seen as I only get 150 texts &mins - IT'S NOT ENOUGH!
#12
watch virgin on this they will tell you to call back after the 22nd sept or say they will call you

THIS IS A CON !!!!!!!!!!!!!!!!!

Look at the terms and condidtions,

[COLOR="Red"]5.4 Non acceptance of changes: If you do not accept a change that falls within clause 5.3 you may cancel this Agreement by writing to us within 1 month of us telling you about any change[/COLOR]

[COLOR="Black"]so if you leave it till the 22nd Sept thats well over the month [/COLOR]


5.5 Acceptance of changes: Any continued use of our Services or Additional Services after the date of the change will be deemed to be acceptance by you of the relevant change

Then if you call then as they asked me to after the 22nd sept, you have accepted the new terms as well

so guess what you wont be able to cancel

I pointed this error out and guess what, cancelled both phones straight away

I pointed this error out and he cancelled both contracts str
#13
Just to let you know, the word "Ofcom" usually scares them!
#14
Just cancelled over the phone...

I told him I wanted to cancel based upon the changes. He looked up my call history to see how much it had affected me. He said that it hadn't affected me much as far as I could see. But then I said that I disagreed with the principle of the changes. He asked me if I wanted to wait as the changes aren't in place until the 22nd Sept. I quoted clause 5.4:

5.4 Non acceptance of changes: If you do not accept a change that falls within clause 5.3 you may cancel this Agreement by writing to us within 1 month of us telling you about any change


and that was that basically... cancelled on the spot.

The guy who I talked to was great... very helpful. He knew and appreciated that I had made my mind up and didn't aggressively push the changes like some people do (which is irritating when you are sure of your decision). 5 stars for Virgin customer service over the 2 years i've been with them.
#15
what are the thoughts on using this method to cancel & then taking out a £10 liberty sim giving 200mins/200 txts per month?

how come you get to keep the phone when you cancel?
#16
can someone confirm that if you cancel this way, that you get to keep the phone (only got mine in april 09 on a £8.50 contract)
#17
J9STL > just email or call them and explain you would like to cancel your contract, and they will make you a better offer than what you are on now. If you dont' like the offer then you can go onto Liberty Sim, and keep your phone. But your current £8.50 a month and free phone sounds like a good deal to me. Virgin customer service is always very good, nothing like the hassle 100's of people are having with Orange right now.
#18
so has anyone been able to get out of theirs?
#19
just tried to cancel, been with them for just under a month. told me i had recieved updated t&c about price changes with phone when purchased online! middle of july. i've just checked the date its says may 26th on the t&c sheet. its possible they may have sent this out at a later date after i got the phone, but surely i still have a right to cancel if i dont agree with the change as the t&c state clearly.
p.s if we can get out of the contract, do we get to definatly keep the phone?

cheers
jay
#20
gunton10
so has anyone been able to get out of theirs?


Rang up today and cancelled two monthly contracts no problem after quoting clause 5.3 & 5.4 of their T's & C's.
One contract was 4 months old (LG Cookie @ £8.50/month) cancelled and took out the £10 month liberty sim 200mins/200 txts & no contract ties (on same moby number) during the call and received text confirmation whilst still speaking to the CS guy. :-D

Stick to your guns, you have the right to cancel and you get to keep the phone, regardless of how old it is.

CS didn't offer any "sweetener" deals; only offered whatever deals are shown on their site...... I had hoped I may have got a reduced rate/more texts for my same monthly payment etc but nothing doing.
#21
easy cancel but they tried flogging the sim only

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