Virgin Mobile Heads Up - Check Your Bill - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

Virgin Mobile Heads Up - Check Your Bill

yorkie Avatar
5y, 10m agoPosted 5 years, 10 months ago
I know that might sound obvious but in December I took advantage of the price match to Tescos £10 sim offer and upgraded my wifes phone at the same time. Both plans should have been receiving a £5 discount making them £10 and £15 respectively, however neither were having the discount applied to them.

When I called today to sort out, after initially having to endure the overseas numpties I got put through to a call centre in Teeside. I spoke to a helpful and friendly lady who said that they have been getting loads of calls over the last few weeks due to peoples discounts not kicking in, apparently there is a 'glitch' in the system for people who's discount codes end CA I think she said.

The only way she could sort out was to put credit on my account equal to the discount for the next 6 months, and told me to check back then as they should have sorted the glitch out by then.
Other Links From Virgin Mobile:
yorkie Avatar
5y, 10m agoPosted 5 years, 10 months ago

All Comments

(1) Jump to unreadPost a comment
I've had the same thing done to my account. I queried my bill about a month ago over this and they told me then they hoped it would be sorted within a few weeks but if you've just discovered it then it looks like they havent found a fix yet!

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!