Virgin Mobile 'Unlimited' Data - Not so Unlimited Afterall - HotUKDeals
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Virgin Mobile 'Unlimited' Data - Not so Unlimited Afterall

sboh247 Avatar
3y, 9m agoPosted 3 years, 9 months ago
Are you a heavy data user and current on one of Virgin Mobile's Unlimited Data plans? Well as it turns out, the data is not quite unlimited and its restristed. Read the quoted section of the their recently updated Acceptable Usage Policy below. It turns out that they cut the data speed after 3.5GB. They have been cutting my speed for the past few months but at least now they have the guts to back it up. BEWARE!!!

"Virgin Media Mobile Acceptable Use Policy Pay Monthly

Virgin Media’s mobile services (“our services”) are for private individual use only (i.e. not for business or commercial use). As such, you must not use our services in any way that is not in keeping with that reasonably expected of a private individual.

You are liable for all use of all accounts in your name, irrespective of use without your knowledge and/or consent.

Further, you must not use our services in any way that is unlawful or illegal or in any way to the detriment of other users. You also must not allow anybody using our services provided to you in any way that is unlawful or illegal or in any way to the detriment of other users or the network.

Data usage on some Virgin Media tariffs is for mobile internet services and data consumption actually on your handset. It does not include using your handset as a modem to connect other devices such as laptops and tablets - also known as "Tethering". Please refer to your terms and conditions and other communications from Virgin Media to check whether this applies on your tariff. This applies to all new and upgrading customers since 24 January 2013.

Virgin Media reserves the right to impose network protection controls which may reduce your speed of transmission if your data usage is excessive and not in keeping with that reasonably expected of a private individual.

For customers who joined Virgin Media after 25 June 2012 excessive use over 3.5GB of data per calendar month will result in their maximum bandwidth being restricted to 3G speeds (384kbit/s downstream, 200kbit/s upstream) on our network. For customers who joined before 25 June 2012 excessive use over 2GB of data per calendar month will result in this restriction being applied. This policy will apply until the end of the calendar month, when it will be automatically removed. We reserve the right to review these usage levels from time to time. At this reduced speed, customers will still be able to browse web pages, send/receive emails, and stream audio and video all at 3G data speeds, but peer-to-peer and large file downloads/uploads will be slower than normal.

As an example, a customer would have to watch over 16 hours of high quality video before that threshold is reached. Typically far less than 0.25% of our customers will be affected on a monthly basis."
Other Links From Virgin Mobile:
sboh247 Avatar
3y, 9m agoPosted 3 years, 9 months ago
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4 Likes #1
I think this is quite a comon theme with the Virgin Empire, 'everything is not quite how it seems'.
#2
Cool story bro.
#3
Should of gone with three
2 Likes #4
This is surely a good thing, stopping those who hog the bandwidth causing problems / extra costs for the 99.75% of normal users.
1 Like #5
Read as: OP didn't read the T&Cs and is now throwing toys out of pram.

/thread
#6
This is a similar policy to their home broadband.

Download what you like but if you take the **** we will throttle you.

Seems fair to me, don't like it then try find better, simple.
1 Like #7
So unlimited 3G data, is still unlimited. I think using more than 3.5GB a month for mobile use is somewhat excessive. Do you just sit about and watch TVcatchup and youtube all day!
#8
GAVINLEWISHUKD
So unlimited 3G data, is still unlimited. I think using more than 3.5GB a month for mobile use is somewhat excessive. Do you just sit about and watch TVcatchup and youtube all day!

Either that or torrents on a mobile device. It's pretty damned easy to do.
#9
Take everything with a pinch of salt.
#10
most operators have a fair use policy on their unlimited data plan.

some are more stingy than others. i think they should really be stopped on advertising their plans as unlimited when clearly it is not.

offcom should really intervene under the false sale description act.
banned 1 Like #11
Go read it again Mutley and come back once you understand it
1 Like #12
See Shengis' comment.
1 Like #13
im sorry, but the words "virginmedia" and "unlimited" together do not compute.... never have been never will be that's on all their services..
#14
thesexymexican
Should of gone with three

Should have.
banned#16
Shengis
Cool story bro.

+1

it is still unlimited!
#17
This has really peed me of 10gb fup was fair but I am constantly speed capped now
banned#18
Speed capped but with unlimited downloads........
#19
dimebars
Speed capped but with unlimited downloads........


Trying downloading something with around 300kps a second on speed cap takes forever
1 Like #20
adamwilko007
dimebars
Speed capped but with unlimited downloads........


Trying downloading something with around 300kps a second on speed cap takes forever

First worlds problems.
#21
Shame on Virgin...Unlimited means unlimited. It's just a matter of time before they'll be forced to rectify this.
banned 2 Likes #22
Rectify what? Go read the thread. Virgin are giving customers unlimited data. Just at a speed that suits them. The unlimited part does NOT refer to speed.
2 Likes #23
kiankwame03
Shame on Virgin...Unlimited means unlimited. It's just a matter of time before they'll be forced to rectify this.

You could have at least posted something sensible for your first ever post.
#24
I received a message from virgin media for my mobile saying:

From Virgin Mobile:The way you're using the data allowance violates our Acceptable Usage Policy. Your allowance has been removed & you'll now pay for data used

I have got 2 packets of data (the free first one and the one I pay £10/month), I have been previously been warned about tethering but after that I stopped (because I didn't know that I couldn't tether), how have I violated it, I've gone onto my account and it doesn't say I've gone over my tarrif (around 99Gbs).
#25
Service ends September 2013. After that it's 1GB.
#26
For those who are comparing Virgin vs 3, they also throttle the speed, but won't admit to it. For the last 3 months, I have been experiencing avg DL speeds between 0.1 mbps - 0.35 mbps. Supposedly, I am the "only customer" experiencing this. The forums say otherwise, however.
#27
i constantly keep having to tell people UNLIMITED ISNT UNLIMITED

my voda contract is on the unlimited plan but there is still a cap. so i had to increase it for an extra £5
#28
Ive been capped for 2 days now with virgin, slowed me right down .2-.3 (200/300kps) When I hit 3GB. Luckly for me I'm sim only so can pick and choose on a monthly basis, I will be taking my kids to another network has well. The first month my daughter used 14.1GB, Xmas phone and downloaded lots of music and app. TBH 3GB is nothing these days, when you can do so much on your phone. Yes I do live on the net while at work, and capping when advertised unlimted is not on. If this was the good old USA they'd sue there ass, but rip off Britain takes it has per usual.
#29
I'd love to be able to test these caps - but the speeds I get from Virgin Mobile are so hopeless I have no chance of ever downloading 3GB in a month. I'm moving back to giffgaff.
#30
Yes everything is not as it seems & they should be explicit about their fine details. I have been with EE & they are very good as you can see how much you have used etc. The only truly unlimited data I can find it one three
#31
3g is NOTHING. thats literally like 2 hours on a video game.. i burn through my 3g cap in the first day. the speeds that they throttle us to are a complete joke. my downloads cap at 25kbps. i mean its not like the service they provide is so good that its just ok for them to make it even worse. i constantly have network dropping problems because the piece of crap phone they sold me turned out to be incompatible with the 3g network (google 'optimus V). and they know its a faulty phone but refuse to accept the blame for them because that would call for a recall and refunds, which they dont want to issue. sometimes text msgs take as long as 10-15minutes to receive

and to make matters worse, now theyve blocked torrenting on my phone. im currently trying to find a workaround for it (thats how i ended up on this site) because this is complete BS
#32
My husband is trucker and tethers his l pad to phone ..virgin media unlimited data 15 a month his bills are always over £60, he watches movies and tv on sky go
is this the reason for high bill
#33
kazzy1960
My husband is trucker and tethers his l pad to phone ..virgin media unlimited data 15 a month his bills are always over £60, he watches movies and tv on sky go
is this the reason for high bill

ermmm shouldn't he be concentrating on the road?

Edited By: matt3454 on Mar 23, 2014 14:14
#34
mboora
Take everything with a pinch of salt.

doctor said I should cut down though

http://farm3.staticflickr.com/2414/1580792921_f8abfbc901.jpg
#35
I think they should tell you this when you sign up to it. I told them in the shop I would be using a large mobile data quota every month and they s
Aid I would be okay as it's unlimited. Another Virgin rip at 35 pound a month
#36
Shengis
adamwilko007
dimebars
Speed capped but with unlimited downloads........

Trying downloading something with around 300kps a second on speed cap takes forever
First worlds problems.

I remember 1.2kbps and prior to that 0.3kbps. (Yes, I was an ovivo customer :-) )
#37
theworkingdead
This is a similar policy to their home broadband.

Download what you like but if you take the **** we will throttle you.

Seems fair to me, don't like it then try find better, simple.

I think the broadband is horrendous. Fast speeds but boy, when they throttle you, you know about it.

I think 3.5gb seems fair on a mobile, but on a desktop, they shouldn't really be throttling people as much as they do.
#38
If you get capped and it takes for ever or as usual doesn't work! Therefore is not unlimited, when you take a unlimited data usage contract plan, they don't say "oh bare in mind that we have a 3.5 DATA cap" cos they know you wouldn't take the contract, that's why I like one monthly rolling contract, I test-no.good-change it. That's what am doing. And yeah it means I change all the time network but I like to have what I agreed, and I agreed with unlimited-NOT limited or 3.5GB DATA. Don't care about T&C! If all became together with this robbery cap thing I just go to the lowest plan with no internet at all, so at least I pay less to have less, not pay more to have less and think I have more and say I have more.
#39
Read: Unlimited data
No where does it say. Uncapped speeds. The fact they have slowed you down doesn't mean you still cant download as much as you want. It will take you longer. Quoting the T&C's smart move just goes to prove you just ticked the I agree button without reading it!

Way to defend Virgin Media! And have a moan. Next time read the contract carefully. Otherwise you might end up as part of the Human Cent-iPad.
#40
I've been capped after a update in my phone now I can't watch a low quality video on Facebook cos it was buffering all the time and gave up after 5 mins and it was only a 30sec click don't a speed check and more like dial up speed not even 3G as I'm on 3G any way glad my contract up august. P.s few virgin fanboys in here

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