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Virgin phone - no network upstairs in house

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Theres a colleague here at work with a Virgin mobile. Shes never had a problem with it, but last week, she can no longer use it upstairs in her house. There is no signal at all. I told her to call … Read More
Narfette Avatar
7y, 9m agoPosted 7 years, 9 months ago
Theres a colleague here at work with a Virgin mobile. Shes never had a problem with it, but last week, she can no longer use it upstairs in her house. There is no signal at all.

I told her to call Virgin - which she is later, but was just wondering if anyone experienced something similar? If possibly, there could be something interfering?
Im not sure why signal would drop all of a sudden ?
Narfette Avatar
7y, 9m agoPosted 7 years, 9 months ago
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banned#1
never had a virgin contract but i did have the same problem with orange while i was at university i dont think it was interference though..orange have a rep for having bad signal
#2
Could be a mast down or on low power for maintenance.

Anything new been built near her ? They put a new block of flats up near my mate (between him and the closest mast) and his signal all but vanished.
#3
apparently nothings changed around her..
cant say on the masts front - i suppose Virgin will look into that
#4
There is no Virgin coverage in Ballykinler too many mountains in the way.
1 Like #5
Narfette
apparently nothings changed around her..
cant say on the masts front - i suppose Virgin will look into that


Most networks have software tool that the CS agents can access that give a real time readout of all their masts on a map display. They just enter a post code and it shows all the masts in the area and their status. Just call CS and ask for an update...

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