like the many of those dealing with travel agents and tour operators, i have had a particulalry nasty experience.
crunch crisis times like this can bring the best and worst from tour operators and travel agents
its not all doom and gloom that this volcano went off, its helped me at least distinguish good tour operators from the bad.
anyway my family and i were both booked on the same flights and package to dubai
my mom and sister booked same hotel, simillar deal with first choice, and myself and the mrs booked with viva travel.
due to fly out on monday morning.
anyway monday morning comes and i get a phone call from first choice saying that mom and sisters flight is cancelled and the option to rebook the hotel, or get a full refund.
for mine and the mrs iv had to ring viva travel (often put up holidays on travelzoo) many a times, and have been told three different things from three different advisors, and that the matter is still being pursued and ongoing
iv not flown much in recent years but two different operators and two different angles on customer service.
in future il avoid viva and go with first choice