vodafone cancelling contract??? - HotUKDeals
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vodafone cancelling contract???

£0.00 @ Vodafone
person i spoke to says i have to put it in writing?? wtf since when, everytime i have gone to cancel a contract u just get put thru to retentions and they give u a deal to keep u blah blah then u …
muffin247 Avatar
7y, 6m agoPosted 7 years, 6 months ago
person i spoke to says i have to put it in writing??

wtf since when, everytime i have gone to cancel a contract u just get put thru to retentions
and they give u a deal to keep u blah blah then u just say no and give them notice

do u really have to put it in writing or was the person giving me a run around hoping i couldnt be bothered to write and stay lol
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muffin247 Avatar
7y, 6m agoPosted 7 years, 6 months ago
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#1
I had to email them when I wanted to cancel mine, but could do it through the Vodafone website
1 Like #2
midlandscomics
I had to email them when I wanted to cancel mine, but could do it through the Vodafone website


As above, I did it this way.
#3
mmm so its trueee
do they give u confirmation etc? like when it will end
she said 30 days notice hehe
2 Likes #4
Verbal agreements aren't worth the paper they are written on! Always confirm any agreement in writing.
1 Like #5
muffin247
mmm so its trueee
do they give u confirmation etc? like when it will end
she said 30 days notice hehe


Yes, you usually get someone from retentions calling you a few days later to offer you a last-chance deal. They did it with me and they weren't that pushy tbh. Just say no and they'll tell you your cut-off date (should be 30 days from sending the email).

They also text you your cut-off date too :thumbusp:
#6
midlandscomics;6308164
Yes, you usually get someone from retentions calling you a few days later to offer you a last-chance deal. They did it with me and they weren't that pushy tbh. Just say no and they'll tell you your cut-off date (should be 30 days from sending the email).

They also text you your cut-off date too :thumbusp:

great sounds good thanks everyone rep left
1 Like #7
read your contract, cancellation terms will be on that.
Usually it's in writing but depends what your contract says
1 Like #8
I had this problem with them when I wanted to cancel (they really do try and make it the hardest thing they can) first of all they gave me an incorrect email address to send the cancellation through to (i bet it was delibrate) then i ended up having a lenghty conversation with a team leader there to get them to accept it was their mistake and I shouldn't be charged for it. In my opinion a contract should be able to be cancelled by the same method the contract was taken out. I took mine out over the phone with them direct, therefore should naturally be able to cancel it in the same method, as I said to one of the team leaders, what would happen if i was illiterate, and couldn't write them a letter? I would still be able to take the contract out over the phone, as I have nothing to sign, or read. The same goes for if you are blind.

I would cancel by email (that way you can prove it was sent) and also follow this up with a phonecall if you do not get a quick enough reply (their website guys say leave a few working days for a reply, and they will not action your request to cancel until they get around to reading it!)

In the end for me, I was actually abe to cancel over the phone, so they can do it but just choose not to. But this was only after speaking to a team leader who backed down when I said about what if i couldn't write a letter?
#9
yeh the person on the phone sounded like they didnt want me to cancel lol
#10
pugw$sh
Verbal agreements aren't worth the paper they are written on! Always confirm any agreement in writing.


WHOOO00000OOOSH... i think that has gone right over everyones head.. Rep for making me laugh
#11
midlandscomics
I had to email them when I wanted to cancel mine, but could do it through the Vodafone website


+1 - always been this way for at least 4 years I know of
#12
Disco;6308903
+1 - always been this way for at least 4 years I know of

hmmm i see! o2 and orange is normally just verbal
#13
Is it the same procedure to obtain a PAC code?

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