Vodafone: Changes to call charges September 1st 2008 - HotUKDeals
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Vodafone: Changes to call charges September 1st 2008

byakko Avatar
8y, 4m agoPosted 8 years, 4 months ago
Hi, I don't really know if I'm posting this in the right place but basically I got a text from Vodafone saying charges for calls outside my minutes would change. As I understand from other posts on HUKD this means I may be able to cancel my contract. Any ideas?
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byakko Avatar
8y, 4m agoPosted 8 years, 4 months ago
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#1
I'm curious about this one too! I'd like to get rid of my contract if I can!
#2
Yeah, me and all!
#3
I got the same message, and was wondering the same...the price of 0845 calls would appear to have gone up from 12p/min to 20p/min!
#4
:(

Me too!

Surely the contract I signed can't just change. In which case what's the point of it?

"dear sir on closer inspection we've decided to revise your monthly allowance. You are now entitled to 6 minutes of talk time and 2 texts per month. Tough titties!"
#5
By my reckoning 0845 calls have actually gotten cheaper havent they?

Pretty sure they were 25p/min

STev
#6
Dunno...on my last bill I had a 54 second call to one and was charged £0.115...
#8
Just checked out that message:

0500, 0800, 0808, 0845, 0870 change to 20p per minute

0871, 0844 change to 35p per minute

Minimum call charge changes to 15p per minute

Standard landline and Voda calls change to 15p a minute (when you've run out of inclusive minutes)
#9
The previous rates were:

Non Geographic - (0845/0870 per min) 15p
0844 and 0871 services - (per min) Up to 25p
0800, 080, 0500 services - (per min) 15p
#10
so then does that allow us to get out of our contracts as they've upped the price?
#11
Hope so!!!
#12
Have taken this from the Vodafone website

a) You may end this Agreement immediately by writing to us if:-
• during the Term

i) we increase in the United Kingdom and under clause 7a, call or other usage charges which have the effect of increasing your call or other usage charges by more than 10% or the increase in RPI calculated as in 8a above (which ever is the greater) based upon your previous call or usage pattern;

ii) you write to us before the increase takes effect.

It seems that if you have used these types of number before and it means that the price increase would make your call charges rise by more that 10% then you have the right to cancel. If not then you can't.

I was hoping it'd be a way out of my contract too but probably won't be now.
#13
Anyone follwed this up and tried to cancel their contract yet? I think I might give it a shot but don;t really knwo how to go about it.
#14
I'm trying to do it at the moment. As they have no calling history for me (I've been with them less than a month) I'd like to see them show me that it won't raise my calls by 10% :whistling:
#15
Standard landline and Voda calls change to 15p a minute (when you've run out of inclusive minutes)[/QUOTE]

this part would effect us all would it not
#16
mark333
Standard landline and Voda calls change to 15p a minute (when you've run out of inclusive minutes)


this part would effect us all would it not[/QUOTE]


imho yes it would effect us all
#17
jaffa30
this part would effect us all would it not



imho yes it would effect us all[/QUOTE]

unless you've got 500 mins per month and don't ever use them all. they could argue that you wouldn't be affected by the minimum charge as based on usage you'd never be subject to it.
#18
i called them up today and they said i needed to speak to a manager, who of course was not there at the moment...
#19
:-D
grex9101
imho yes it would effect us all


unless you've got 500 mins per month and don't ever use them all. they could argue that you wouldn't be affected by the minimum charge as based on usage you'd never be subject to it.[/QUOTE]

Strangely enough i do have 500 minutes and some months i have to stop ,yself using the phone as i am bang on the limit and i hate given them any more money
:-D
#20
tparker - did you get through to the manager?
#21
i tried and tried but i cant cancel my contract. They said that my call charges would not be raised by 10% and that in the terms and conditions they are allowed to make changes to call prices as long as they warn you about them before.
#22
tparker
i tried and tried but i cant cancel my contract. They said that my call charges would not be raised by 10% and that in the terms and conditions they are allowed to make changes to call prices as long as they warn you about them before.


That can't be right, by taking what you said, Voda can raise the call charges by £££'s but as long as they let you know, thats ok. Sounds like a fob off to me!

I canceled my O2 account a couple of years ago (eventually). Hard work as they kept insisting that I wasn't disadvantaged as I had never used the numbers that were affected with the price rise (numbers moved outside of inclusive minutes).

When I wrote my (successful) letter to cancel, I used the 'car airbag' analogy... "just because I haven't used it, you cant say I wouldn't be disadvantaged if it were removed". I had my PAC code within a week!

Hope this helps, Good luck to all.
#23
thanks for the advice, will try and write them a letter
#24
Hey guys,
Ive just noticed something;

Taken from contract;

• we increase the monthly (or other periodic line rental charge under clause 7a) and such increase (calculated as a percentage) is more than the increase in the Retail Prices Index Figure ("RPI", also calculated as a percentage) for the period from the month of the last increase (if any) to the month before we send the notice of the change in tariffs and you write to us before the increase takes effect. If we increase the monthly (or other periodic) line rental charge by more than the increase in the RPI we will tell you; or


This implies that if they increase the monthly price plan fee by more than 10% we cancel. This is what many of the staff keep claiming, not the call charges which we keep refering to;

i) we increase in the United Kingdom and under clause 7a, call or other usage charges which have the effect of increasing your call or other usage charges by more than 10% or the increase in RPI calculated as in 8a above (which ever is the greater) based upon your previous call or usage pattern;


What does everyone else think? Sorry if ive got this all wrong :S
#25
They've told me I need to wait until a new bill with the price plan comes into effect. This clearly contradicts the last point in:

ii) you write to us before the increase takes effect.

I'm now being forwarded to a manager. I've done calculations and my call charges would increase by an average of 35% a month due to about £3 of 0845, 0800, 0870 and 0844 calls I make in a month. All other call charges are obviously contained within my free minutes which I never go over.

I'll update you in a second.
#26
Good luck "Therod", they have told me exactly the same thing! I am worried that if i leave it until then they will say it says in our terms and conditions to write to us before the effect takes place.

Any news?
2 Likes #27
Right, at first she was throwing the "no it's the price plan, not call charges" which is incorrect.

After I corrected her she then stated it was OFCOM who were making them increase the call charges. Now why this may be true, the contract mentions nothing of this and therefore doesn't apply to us. This is because section 8 (cancelling a contract) does NOT refer to section 7b (law/regulation changes).

Therefore you are 100% allowed to cancel your contract if just your call charges (doesn't have to be final bill or line rental) would increase by over 10%, regardless of your inclusive minutes. Do some calculations on say the past 3 months of your calls. My total call charges increased at an average of 35%.

After the manager ran out of excuses she told me she would talk to other people and get back to me. There is simply no way they can legally deny my request. If they do I'll simply highlight all of this in a letter and send it to OFCOM themselves for breach of contract.
#28
Manager called back.

She again stated it's OFCOM who are increasing the call charges not them, so I can't cancel, even though I'm within my rights too.
She then mentioned it's "my choice" to call premium rate numbers which is ludicrous.

*fuming*
#29
Vodafone have just closed their own forum thread on the matter. :x
#30
so....a stalemate then.
#31
Pretty much. The mountain of excuses one after another without a definitive answer means they know you have the right to cancel but are outright lying and doing everything they can to keep you on.

I suggest writing to Ofcom if you really want to cancel.
#32
keep us posted if anyone can get out of contract.

i always thought that a contract is not a contract if there allowed to increase calls charges
#33
monkeybrains
keep us posted if anyone can get out of contract.

i always thought that a contract is not a contract if there allowed to increase calls charges


essentially then they could decide that 0800 calls were £1 a minute and you could do f all about it...

not on. they have changed the terms of the contract without the other parties agreement. in contract law that means the contract is null and void.
#34
grex9101
essentially then they could decide that 0800 calls were £1 a minute and you could do f all about it...

not on. they have changed the terms of the contract without the other parties agreement. in contract law that means the contract is null and void.


but if that was the case everyone would be able to cancel. where did this 10% usage thing come from
#35
monkeybrains
but if that was the case everyone would be able to cancel. where did this 10% usage thing come from


some arbitrary figure decided by the bods at voda to present a mass exodus.

not entirely sure how legal it is but most folks would give up before trying to fight it.
#36
anyone had any more communication with Vodafone in the last few days?
#37
grex9101
some arbitrary figure decided by the bods at voda to present a mass exodus.

not entirely sure how legal it is but most folks would give up before trying to fight it.


oddsocksjamie
anyone had any more communication with Vodafone in the last few days?


anyone got confirmation or other news on if you can cancel?
#38
Right ok, Sent a recorded letter to Vodafone at the end of July. Got a reply stating that I could not cancel my contract as the changes have not taken effect yet so they can't say that the changes would cause me an increase in charges.

So they have there letter BEFORE they change the prices, I will send another letter after they have changed and state that they have caused me a greater than 10% increase as I only get 150min included in my contract anyway.
#39
I have been repeatedly emailing vodafone on the cancellation issue. I have finally received a response that fits with the terms and conditions and states that cancellation needs to be notified prior to the increase. If you have previously called 0845 numbers then don't give up. If you've put in your request for cancellation then hopefully they'll be forced to grant it.

I am still arguing the point about my contract as it's very new and I don't have 0845 call history. I want to take them to the Ombudsman to see what they say.
#40
After much battling they agreed that what they were doing was unfair and as of today I'm contract-free!

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