My friend is in a contract with vodafone. She pays her bills up to date but last month was cut off as they said she hadn't paid. She sent them proof of the DD having been took out of her bank and they re-connected her saying she would only have to pay £26 this month. They've charged her £101 which was last month's bill included in it, and extra from this month which she hasn't incurred. She has free texts and hardly rings anyone.
Have they broken the contract in any way? She's sick of the way they're just taking money from her account when she hasn't used that amount, she has paper bills and by the time she receives them, they've already taken the money. She ends up wasting a lot of time phoning trying to put it right and it's stressing her out (she's got other problems to deal with atm so it's just adding to her stress.)
Anyone else have the same problem with Vodafone?