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voucher lost in post

roadie Avatar
8y, 5m agoPosted 8 years, 5 months ago
can i claim with the post office if i have lost an item i sent to someone on the forum???

i have a proof of postage
roadie Avatar
8y, 5m agoPosted 8 years, 5 months ago
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#1
You have proof of postage, but does it proof what you posted?
1 Like #2
i think you have to wiat 15 days before RM consider an item lost. If you have proof of posting and it's not arrived at its destination i don't see why you can't put in a claim.
1 Like #3
Im pretty sure that vouchers are excluded from the compensation as it says that anything like vouchers should be only sent special delivery
.

You’re sending valuable items through the post.

The Royal Mail definition of money includes bank notes and coins (British or foreign), postal orders, cheques, dividend warrants that are uncrossed and payable to the bearer, coupons, vouchers, tickets or anything that can be exchanged for money, goods or services such as TV licence stamps or gift tokens, bearer securities including share warrants, bonds, relative coupons, scripts, subscription certificates

Make sure you use the correct service when sending money, jewellery or valuable items. If you send money, jewellery or valuables using any other Royal Mail service except Special Delivery™ you will not be able to claim any compensation in the event of loss or damage.
Some countries do not let you send cash or valuable items through the post, so make sure you check the country in our A-Z pages first.

Taken from royal mail website
#4
I think you should give them a call as I dont think that vouchers are covered :?
1 Like #5
if you use standard service, i think you can claim compensation but it will be only up to £36 in the case of voucher value is more than 36£

check it out here: http://www.royalmail.com/portal/rm/content1?mediaId=50800724&catId=400029#28300233
#6
damn!
well they were for £32 so if its not covered uh oh!hopefully it should be ok!
#7
rep added for ppl!
#8
Some people might say it was a small item costing £32 that you have a receipt for, say a couple of memory cards or something.

Just sayin'
#9
Benjimoron
Some people might say it was a small item costing £32 that you have a receipt for, say a couple of memory cards or something.

Just sayin'


The weight of a voucher is not going to match the weight of a couple of memory cards:?
#10
pinkkitty2007
The weight of a voucher is not going to match the weight of a couple of memory cards:?


Surely both would fit into the 100g category? I don't think the receipt is any more precise than that is it?

EDIT - Maybe it is, but 1 memory card must weigh under 50g?
[mod]#11
What was it you sent and when you say you have proof of postage what is it that you have?
I had a client in work the other day that lost his passport through the post. They wouldnt cover it as the limit was exceeded but they were still interested in looking into it regardless of the fact that the item was not sent by special delivery. Although, as someone has already stated, you have to wait for 15 days in case the item has been sent back to the sorting office to be tried again.
Hope this helps.
#12
well i lost a game before so i may just claim that i dont know
i probably will phone them first!
#13
"Weight: 2 g"

Weight of a memory card according to Amazon! So you could claim for 25 of them!!!
1 Like #14
Benjimoron
"Weight: 2 g"

Weight of a memory card according to Amazon! So you could claim for 25 of them!!!


The proof of posting from a horizon postage system (the one used in post offices) prints the exact weight of the item on the receipt. I worked in a post office for 7 years until very recently
#15
pinkkitty2007
The proof of posting from a horizon postage system (the one used in post offices) prints the exact weight of the item on the receipt. I worked in a post office for 7 years until very recently


The £32 4gb memory stick pro duo taped to a bit of card making the weight up to the receipted amount? :whistling:
#16
magic jay-i sent a voucher to someone on the forum a cex voucher and they have filed a dispute with paypal the item was sent on the 2nd june
#17
pinkkitty2007
The proof of posting from a horizon postage system (the one used in post offices) prints the exact weight of the item on the receipt. I worked in a post office for 7 years until very recently


Looks like you're right again!

So someone who was making a claim could potentially claim for a memory card and a covering letter that just so happens to weigh the same as a voucher.
#18
Unless they find it. In which case the game would be up.
If you do have to make a claim it takes blummin ages. Been there. Done that.
banned#19
roadie
magic jay-i sent a voucher to someone on the forum a cex voucher and they have filed a dispute with paypal the item was sent on the 2nd june


you accpeted payment by paypal and didnt send it recorded :roll:
#20
mrsevans101
Unless they find it. In which case the game would be up.
If you do have to make a claim it takes blummin ages. Been there. Done that.


I find claims take about 2-3 weeks, not bad really.

I wouldn't have thought they'd find it. If they do then that's just something else you sent that hasn't arrived yet. Doesn't mean that you didn't send a memory card as well. There's no way to link the receipt to the item is there?
#21
sassie
you accpeted payment by paypal and didnt send it recorded :roll:


Pointless sending stuff recorded, waste of 60p! If this was recorded and went missing he would still have to do the claim. Granted it may not have actually gone missing but personally I'd rather do the odd claim and save 60p each time.
#22
yeah i didnt send it recorded-i offered and the person didnt want to pay for recorded!
banned#23
Benjimoron
Pointless sending stuff recorded, waste of 60p! If this was recorded and went missing he would still have to do the claim. Granted it may not have actually gone missing but personally I'd rather do the odd claim and save 60p each time.


vouchers are not covered under normal mail, i hope the other member is happy to lie and back you up, i know i wouldnt be
#24
what do you mean the other member has to back you up?
banned#25
roadie
what do you mean the other member has to back you up?

if the royal mail decide to contact the other member, which they can do, then they would also have to lie
#26
oh ok, i understand
#27
sassie
vouchers are not covered under normal mail, i hope the other member is happy to lie and back you up, i know i wouldnt be


That is a point, I was thinking it was sent to a friend. If it was to someone you don't know then you have to be careful as if RM mention it to the buyer and the buyer says it was vouchers then you could be in trouble.
#28
sassie
vouchers are not covered under normal mail, i hope the other member is happy to lie and back you up, i know i wouldnt be


Very true. Best to be honest and maybe get your money back through a gesture of goodwill from the royal mail seeing as it was still lost by them
#29
Royal Mail will want to see proof of value.
Say you sent someone a gift,they want to see a receipt.
If it's an eBay item they want proof,auction page and Paypal transaction.
#30
roadie
yeah i didnt send it recorded-i offered and the person didnt want to pay for recorded!


well it's up to him to put a claim in then if he didn't want to pay an extra 60p!
#31
umanga
well it's up to him to put a claim in then if he didn't want to pay an extra 60p!


Doesnt work like that seeing as the payment was made via paypal. Paypal always find int he buyers favour if there is no proof of receipt
#32
umanga
well it's up to him to put a claim in then if he didn't want to pay an extra 60p!


Nope, sellers responsibilty to get it to the buyer.
banned#33
umanga
well it's up to him to put a claim in then if he didn't want to pay an extra 60p!


they have, with paypal, and will get refunded the payment

Also roadie, i cant find any trace on the boards of this:?:?
#34
Mum2Connor&Cerys
Royal Mail will want to see proof of value.
Say you sent someone a gift,they want to see a receipt.
If it's an eBay item they want proof,auction page and Paypal transaction.


Another good point, considering this is an ebay item may be best to ask RM if they'll cover it as it's vouhers. If not then take the loss and send special delivery next time.
banned#35
Benjimoron
Another good point, considering this is an ebay item may be best to ask RM if they'll cover it as it's vouhers. If not then take the loss and send special delivery next time.


an ebay item:?:?
#36
I only thought Royal Mail would cover vouchers if sent on Special Del,same thing as cash,and jewellery etc.
I be surprised if they do,if they do it say out of goodwill and will say we remind you in future to use Royal Mail.

You need to print off the thread off here and the Paypal transaction as your proof,if they accept it.
I know on the loss forms,there is a box for eBay claims,don't know how it works with selling elsewhere.
#37
sassie
an ebay item:?:?


you know what I mean, an item for sale rather than sent to a friend. They'll want to see paypal etc.
banned 1 Like #38
Benjimoron
you know what I mean, an item for sale rather than sent to a friend. They'll want to see paypal etc.


soz, thought you had misread the op, or i was getting cafuddled :w00t:
#39
pinkkitty2007
Doesnt work like that seeing as the payment was made via paypal. Paypal always find int he buyers favour if there is no proof of receipt


even if proof of postage is available?
#40
just thinking whether cex would be able to cancel the voucher? i'm sure it would show in your account history with cex as you have to have your card scanned and all that. cex might be able to cancel your voucher and issue you with a new one. i would go into the shop to find out as their customer services phone number could ring until next week before you get an answer

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