I want to terminate my contract when it expires but T-Mobile are telling me I must pay more to do so! - HotUKDeals
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I want to terminate my contract when it expires but T-Mobile are telling me I must pay more to do so!

dark_shadow Avatar
4y, 1w agoPosted 4 years, 1 week ago
My contract expires on the 24th of December. I've been with T-mobile for 2 years and their retention team is poor, they've advised me on two occasions to leave them and join Virgin as they offer better value in their packages.

Long story short. I've been told that even if I notify them on 24th of Dec 2012 as per the 30 days required notice of termination as set out at 7.2.2 of the Terms & Conditions, I will still be charged a months rent.

Can someone please explain to me how I can be charged for complying with the contractual obligations of not terminating my contract within the Minimum Term? My understanding is that if I take a 24 month contract, I pay for 24 months. Not 25 months.

Even though getting your PAC code is free of charge, I'm being forced to pay either way as I must give them 30 days prior notice.

On T-Mobile's forum someone asked similar and here's what they received:

"If your contract expires on the 5th July & you just want to cancel the number down, then you can give your 30 day notice as from the 5th June & there is no charge.

If you choose to have your ''PAC'' code in order to take your number to another network, then you cannot get this free of charge until the last day of the contract ( 5th July ) The reason behind this is when you give the ''PAC'' code to another network, they could have your number transferred the very next day, This means the T-Mobile account will cancel down straight away so no need for 30 day notice."

I'd really appreciate any advice! This does not seem right to me.
dark_shadow Avatar
4y, 1w agoPosted 4 years, 1 week ago
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Comments/page:
#1
maybe u should just go ahead and write to them saying u are giving ur notice for termination on the 24th december.

could be a case of idiots on the other side who don't understand and are regurgitating info incorrectly.

dunno - not a phone expert!!
6 Likes #2
Err tell them on the 24th November?
1 Like #3
hermanjelmet
Err tell them on the 24th November?
I was informed that they would them terminate my contract early and I must pay for that too!
1 Like #4
magicbeans
could be a case of idiots on the other side who don't understand and are regurgitating info incorrectly.
The lady's tone of voice changed and became overly defensive when I told her I didn't understand, defied common sense.
#5
i genuinely think that u have dealt with 2 idiots so far. there is no way that u have to pay for an extra month. if u want to speak to someone again - ask to speak to a supervisor next time.
#6
Give notice on 24th Nov, pay remaining month and get PAC code? Or give notice 24th Nov and Don't ask for PAC code until 24th Dec?
1 Like #7
Give notice today by e-mail to terminate the contract on expiry of the fixed term.
banned 1 Like #8
You need to give notice on 24th November and pay for the 30-day notice period. That's common sense.

You can then continue to use your contracted allowances up to 24th December and obtain you PAC code then and be issued a final bill for any out-of-contract charges
#9
T-mobile work a month behind. According to their records you inform them on the day your contract ends the 24th for 30 days notice, you owe them a thirty day charge. It really is as simple as that.
Therefore cancel on the 31st (Know it does not exist in November) and you owe 30 day service charge or a months subscription. It works this way no matter how you try, if you cancel on the 24th they will also try to charge you an early exit fee of £20.That has been my experience unless you have all your bills to prove you are out of contract this will be their argument.
#10
As dimebars said ... you dont need to give 30 days notice if you want your PAC but you can only request it on the day your contact is due to end so you dont get charged an Early Termination Fee. But as it takes a while for the PAC to transfer over you would in effect have a contract with your new company and your existing contract with T-Mobile until your number transfered over. It would mean that you would pay part of your line rental to T-mobile while that happens. I would double check that is still the case as I used to work in retentions a long time ago for T-Mobile and it might have changed a little but I doubt it (I dont work there any longer, I came to my senses) LOL.
#11
thesaint
Give notice today by e-mail to terminate the contract on expiry of the fixed term.


Its not a fixed term contract, that's the point. Its a 24 month minimum term, after that it becomes a 30 day rolling contract (like just about all mobile contracts).
As stated above, if you want to end on the 24th of Dec you need to ask for termination on the 24th of Nov. Its that simple.
1 Like #12
the thirty days is surely minimum notice and you should be able to give them notice NOW that you want to end the contract on the 24th of December
#13
Give months notice a month before 24 month contract is up. Done that every time contract is up for last 16 years. I'm with orange, but doubt it will be any different you just got sOme tool on the phone!!!
1 Like #14
Make sure you check the calculation of any termination charge. T-mobile are absolutely clueless. I've just spent 45 minutes on the phone to them trying to find out how they (incorrectly) computed a charge. At the end of the conversation, they accepted what I had told them in the first place.

Anyway, for what it's worth, you can get the PAC code when there are 30 days left on the contract. If you use it before the 30 days expire, you pay line rental up to the date you use it AND a penalty fee calculated by the number of days left on your contract. The penalty fee is the line rental net of VAT less 4% and is not liable to VAT. So, for example, say you asked for a PAC on 24 November for a contract finishing on 24 December and then used the PAC on 1 December. If your net line rental was £30, you'd pay rental for 24/11 to 1/12 8/30 x £30 = £8 which would have VAT charged on it. You'd also pay a penalty fee of 22/30 x £30 =£22 less (4%) 0.88 = 21.12 which is not liable to VAT.

I'd say that there is little chance of the muppets at t-mobile getting that right!
#15
maddogb
the thirty days is surely minimum notice and you should be able to give them notice NOW that you want to end the contract on the 24th of December


Common sense evades most people on here.
#16
thesaint
maddogb
the thirty days is surely minimum notice and you should be able to give them notice NOW that you want to end the contract on the 24th of December
Common sense evades most people on here.

Actually I couldn;t do that with o2... they wouldn't accept notice less than 30 days prior to contract end date. Bizarre I know...

Does anyone bother with PAC codes anymore? I change my number everytime I change my phone, give me a good excuse to trim my phone book and cut people i don't want calling me, everyone else get's a text with the new number.
#17
I cancelled with Vodafone recently, contract was until 31st October but I had already been billed until 7th November.

They had no problem issuing the PAC about a week before the contract was due to end but they advised that if another network used the PAC then that would be the contact end date. I simply waited until 1st November and then provided Virgin Mobile with the PAC to use and cancel the contract.

There wasn't even any mention of a notice period.
#18
Flodd

Actually I couldn;t do that with o2... they wouldn't accept notice less than 30 days prior to contract end date. Bizarre I know...


I think you mean "more than".
They can tell you whatever they like. The law doesn't agree with them though.

Flodd

Does anyone bother with PAC codes anymore? I change my number everytime I change my phone, give me a good excuse to trim my phone book and cut people i don't want calling me, everyone else get's a text with the new number.


People that change their number each year are the most irratating people on the planet after those that don't answer their door unless you've booked an appointment 7 days in advance.
#19
Thank you all for your help!

The lady was just being plain difficult. I called again and she left a note on my account and I was informed by another rep on CS to cancel a day after my my billing date which is the 25th of this month and request my PAC code. I then have 30 days to use it and I will NOT be charged any additional fees.

She was adamant I would not be able to do that.
#20
dark_shadow
Thank you all for your help!

The lady was just being plain difficult. I called again and she left a note on my account and I was informed by another rep on CS to cancel a day after my my billing date which is the 25th of this month and request my PAC code. I then have 30 days to use it and I will NOT be charged any additional fees.

She was adamant I would not be able to do that.

And if you don't use your PAC for whatever reason your contract will NOT be terminated and 3 months later they'll send you a demand for cash.
#21
OMG. Even my contract is ending on 24th December 2012. I have been in contract for 2 years for £20 per month. I am planning to call them today. After reading to what they have told you is just so stupid. How can they say that? We have the right to cancel after the minimum period ends. I don't want to continue with them after 24th December 2012. I will call them tomorrow and give you the updates. I am scared.
banned 2 Likes #22
^^^^^^ dafuq??!!
#23
dimebars
^^^^^^ dafuq??!!

tilum?
#24
Shengis
And if you don't use your PAC for whatever reason your contract will NOT be terminated and 3 months later they'll send you a demand for cash.
Talking from experience?

Heh. As per usual, it usually depends on who you deal with.

Life Pro Tip: Be polite and be nice even if they are *****!
#25
dark_shadow
Shengis
And if you don't use your PAC for whatever reason your contract will NOT be terminated and 3 months later they'll send you a demand for cash.

Talking from experience?

Heh. As per usual, it usually depends on who you deal with.

Life Pro Tip: Be polite and be nice even if they are *****!

Standard T-mobile terms mate. Google it. Of course they don't tell you that when they give you your PAC......
1 Like #26
In my experience, TMO are the worst company to deal with while terminating a contract. If you don't 'time you exit' from their network, you final bill will have hefty charges, and the idiots will argue to death even if the charges are wrong. You also have to see that you don't go over your allowance, and all allowances are computed on a pro-rata basis as soon as you give you notice. (I know this sounds silly, but try speaking to them abt it).

O2 is the network to be with, I have terminated several contracts with them at end of contract period - and never had to give 30 day notice, I usually take the PAC from them close to my contract end date, and use it to port the number out the very next day the contract ends. The final bill gets generated quickly, and any credit on the account is returned by DD. And, they have their superb online chat as well. And, you can remove bolt-ons online. And you can downgrade 2 year contracts after the first year (it works, I have done twice).

After being stung once by TMO, I only went back to them when the final contract cost was Nil - £10 p/m Sim only with £80 Quidco, kept for 6 months, received Quidco and gave my 'notice'.

O2 all the way (even though, data speeds are not that good)
#27
dark_shadow
hermanjelmet
Err tell them on the 24th November?
I was informed that they would them terminate my contract early and I must pay for that too!

I cancelled my vodafone contract earlier today, it wasn't due to expire until Feb. Basically they gave me the options of terminating right now or with my next bill.
I don't know how exactly t-mobile do things but I can't imagine it being too different?
Also to cancel early with vodafone, it has cost me my line rental without VAT and with 2% off.
#28
kaku_lala
In my experience, TMO are the worst company to deal with while terminating a contract. If you don't 'time you exit' from their network, you final bill will have hefty charges, and the idiots will argue to death even if the charges are wrong. You also have to see that you don't go over your allowance, and all allowances are computed on a pro-rata basis as soon as you give you notice. (I know this sounds silly, but try speaking to them abt it).

O2 is the network to be with, I have terminated several contracts with them at end of contract period - and never had to give 30 day notice, I usually take the PAC from them close to my contract end date, and use it to port the number out the very next day the contract ends. The final bill gets generated quickly, and any credit on the account is returned by DD. And, they have their superb online chat as well. And, you can remove bolt-ons online. And you can downgrade 2 year contracts after the first year (it works, I have done twice).

After being stung once by TMO, I only went back to them when the final contract cost was Nil - £10 p/m Sim only with £80 Quidco, kept for 6 months, received Quidco and gave my 'notice'.

O2 all the way (even though, data speeds are not that good)
+1 to O2. I requested a cancellation for my contract a month back which ends in Feb 2014. I was told I can do that by just paying my line rental till Feb which as per them came to £46 . My line rental is £18.50/month so dont know how it came to £46 for over 3 months left. No other charges. I did not go ahead as I remembered my pending cashback with e2save :).
#29
Can I cancel my contract on line , t mobile are telling me I can't , my son said he did this on line in oct 13 as he has gone to live in oz but they are still sending him bills for this contract , I have rung them and told them he's cancelled and they are saying he can't have because he can't cancel on line can anyone help plz
#30
I had a similar problem. Contract ended 29th Jan. Phoned up on 14th Jan and was told I had to give 30 days...fine. Got
PAC code too which I was told to use by 12th Feb, and that my contract would be ending on 14th Feb. I checked my bill on 30th Jan, only to find they had charged me an Early Cancellation Fee??? Then on 12th Feb (last day to use my PAC code)I phoned tmobile as I hadn't got round to using my code, and wanted to know what would happen if I didn't use it by end of the day. I got through to an obnoxious excuse for a man, who t told me my code had expired days ago and I should have used it earlier. Also that I had to now give another 30 days notice. I explains that I had till the 12th, but he kept laughing at me.......and making robot noises??? Brought me to tears, that I had to hang up. I did use my code that night, but I'm still with tmobile, 48 hours later. I'll give it till past midnight and call them in the morning if need be. I've been with various different providers, and switching at the end of a contract has been a smooth transaction.....not with tmobile I'm afraid.
#31
Jdoocey
but he kept laughing at me.......and making robot noises???
Seriously?

Have you escalated this?
#32
They are c##ts when it comes to giving pac code.
Best way is to give 1 months notice exactly 1 month before contract expiry and tell them to put you on payg.

Then once it moves to payg get Pac code.
#33
How can a 12 month contract continue after the end date? A contract should be a 2 way thing and end on the end date, especially if you inform them before the end date. I can see why it would be a pain if they just cut it because you forgot to renew but to say you need 30 days notice to end on the end date it plain daft. Devious in fact. This makes me so annoyed, T-mobile talked me out of a very good contact with the phone co-op saying it would be half the price. The bill crept up within a couple of months with no explanation, it became much more expensive than my old contract and strange charges appeared, for example sending a text over 160 characters or a text with a smiley cost the same as sending a picture message! I'm now having the same bother as the dark-shadow had. I guess they've not changed their ways and I can probably expect a large bill ):
#34
I phoned EE today 2nd September is the end of my contract I said I'm giving 30 days notice on my iPad, I was told I have to pay £30 fee why is this I'm not giving early notice
#35
What is the legality of this? I am on 30 day rolling and they still insist they need 30 days notice. so really it's 2 month rolling... you could never just pay for one month unless you cancelled on the day that your purchased which is covered by cooling off anyway. Not that you'd ever be likely to do that, but in and of itself this proves false advertising, no?


Edited By: Spam101 on Feb 08, 2016 17:09: accuracy
#36
They charge a£5 admin fee too

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