My contract expires on the 24th of December. I've been with T-mobile for 2 years and their retention team is poor, they've advised me on two occasions to leave them and join Virgin as they offer better value in their packages.
Long story short. I've been told that even if I notify them on 24th of Dec 2012 as per the 30 days required notice of termination as set out at 7.2.2 of the Terms & Conditions, I will still be charged a months rent.
Can someone please explain to me how I can be charged for complying with the contractual obligations of not terminating my contract within the Minimum Term? My understanding is that if I take a 24 month contract, I pay for 24 months. Not 25 months.
Even though getting your PAC code is free of charge, I'm being forced to pay either way as I must give them 30 days prior notice.
On T-Mobile's forum someone asked similar and here's what they received:
"If your contract expires on the 5th July & you just want to cancel the number down, then you can give your 30 day notice as from the 5th June & there is no charge.
If you choose to have your ''PAC'' code in order to take your number to another network, then you cannot get this free of charge until the last day of the contract ( 5th July ) The reason behind this is when you give the ''PAC'' code to another network, they could have your number transferred the very next day, This means the T-Mobile account will cancel down straight away so no need for 30 day notice."
I'd really appreciate any advice! This does not seem right to me.