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WARNING ABOUT NEW ID STUDIOS!!!

fifitrix123fifitrix123

NEW ID STUDIOS - BAD HAIRCUTS, AWFUL PICTURES, TAKEN MONEY AND NOT EVEN SENT PICS BUT REFUSE TO REFUND!

DIABOLICAL PLACE!

The haircuts by so called professionals could have been done by kindergarden kids they were so awful, I grew mine especially for weeks only to have it cropped to nothing and clumps taken out! My 3 friends were nearly in tears with their poor haircuts.
The makeup was caked on and then they tried to flog us £200 quids worth of cheap stuff you could buy for a £1!

The photoshoot was a nightmare we had a certain amount of time and that was it, we never got to wear all our outfits and she didn't ask any of us how we would want to pose.
Pictures even had heads cut off, long pics were done when only the tops were meant to be done so we had pictures done in jeans!

We were kept hanging around all told for 7 hours whilst they blasted music out and left us sat on uncomfortable benches. The noise was so bad we asked them to turn it down but they refused and said we could go and stand outside!!!
After around 6 hours we had to keep asking how much longer it would be and we were told it was our fault for having so many pictures taken!

She then got annoyed with us when trying to choose out of 100 pics and told us to hurry up as it was getting late and she wanted to go! She was totally rude when wanting us to spend £70 on EACH PIC!

We did buy some but she got our order wrong and didn't send most of the pics my mate ordered and are refusing to refund us!

They didn't photoshop the ones we did buy as promised and we had to wait weeks for them to arrive only to find they hadn't done all the work and had only retouched one of the 5 pics we asked for so now we have to reorder again and wait another few weeks and then they can't get anything right!

They were so quick to take our money and have not produced anything professional, infact many of the pics have a background of wood chip wallpaper which they promised would be removed but it wasn't- how unprofessional.

So we have ordered pics that they say would be made better looking but they haven't done so and won't refund us even though half of the pics were never even sent to us!!!

TRADING STANDARDS HAVE BEEN INFORMED AND I HAVE ALSO ASKED WEST MIDLANDS POLICE FOR ADVICE ON THEM TAKING OUR MONEY AND NOT GIVING US OUR PICTURES AND NOW ARE NOT EVEN BOTHERING TO REPLY AT ALL!!!

Does anyone have any further advice apart from putting bad reviews on even more sites so they don't get to rip anyone else off!!!

All Comments (55)

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1
    bossyboots
    How did you pay - isnt there a way you could claim your money back via the card company?
    vibeone
    tl;dr
    DragonChris
    vibeone
    tl;dr


    +1

    From a quick skim looks like someone has been scammed by another fake modelling/photo agency thing.
    vibeone
    DragonChris
    vibeone
    tl;dr


    +1

    From a quick skim looks like someone has been scammed by another fake modelling/photo agency thing.


    I actually lied - I did skim read it, had no clue what the rant was about and got bored. I think you could be right, but seems like OP is potential customer from hell anyway.
    bossyboots
    firth_face
    A letter to head office. If you can prove you've got stuff in writing. Regardless of if the company is shocking all the way up the ranks. Just send head office a letter.

    Also, who's your local newspaper? Give them a ring, they'd love a story like that.
    Goonieman
    We need to see the pics!
    MinstrelMan
    Of course, its just like venture with the hard sell.

    Give all studios a bad name.
    deb8z
    My boycotting list is huge :3
    fifitrix123
    Wow too embarassed to show pics before being touched up!
    Actually VB1 we didn't complain until they didn't send half the pics and the others not touched up, so no not the customers from hell we were very patient considering!
    They asked us what we wanted and I said a refund for the pics we didn't get and the ones not touched up, no mention of what we paid to go there in the first place or cost of having hair done again to try make it decent.
    We have complained to head office and the branch and they did say we could have our hair cut again (no thanks it was awful first time) and they did say they would retouch up but didn't and won't even give my mate her dosh back for the pics they didn't send her!
    Left it with Consumer Direct now and will await their advice............... Dont need advice from name callers who know nothing!! No wonder people don't bother on here.
    fifitrix123
    I paid for the 4 of us to go, then I paid £170 for mine and mates pics. Other mate paid £70 for her pics in cash. Not fair to expect my bank to repay us really.

    bossyboots
    How did you pay - isnt there a way you could claim your money back via the card company?
    highguyuk
    Just a comment from me really.

    My GF and a friend of her went to ID Studios in Birmingham 2 weeks ago for the "Makeover and Photos" or whatever it was called after a hard sell at her local university. Having read forums in the past etc I was very, very dubious about it all - I even doubted the building would be there when they turned up.

    However - nothing but good reports from them. They were looked after all afternoon, coffee/teas etc. My GF friend decided she didn't like how her hair was styled (matter of choice) so they re-did it for her again afterwards. They had pictures taken with all the outfits they had brought along with them, 4 in total, and were then given time to choose the 1 photo they had with the package.

    The only bad side is that she missed the train she was aiming for on the way back BECAUSE they took so long with them and helping them out. They were also charging £50 per extra photo, although rang before the day to sell an amazing deal if she agreed before the day of 2 photos for £50.

    I know everyone has different experiences of placing etc, but just thought I'd post another side of things as I was expecting it to be awful - but ended up a nice day out for them! :-)
    MinstrelMan
    highguyuk
    Just a comment from me really.My GF and a friend of her went to ID Studios in Birmingham 2 weeks ago for the "Makeover and Photos" or whatever it was called after a hard sell at her local university. Having read forums in the past etc I was very, very dubious about it all - I even doubted the building would be there when they turned up.However - nothing but good reports from them. They were looked after all afternoon, coffee/teas etc. My GF friend decided she didn't like how her hair was styled (matter of choice) so they re-did it for her again afterwards. They had pictures taken with all the outfits they had brought along with them, 4 in total, and were then given time to choose the 1 photo they had with the package.The only bad side is that she missed the train she was aiming for on the way back BECAUSE they took so long with them and helping them out. They were also charging £50 per extra photo, although rang before the day to sell an amazing deal if she agreed before the day of 2 photos for £50.I know everyone has different experiences of placing etc, but just thought I'd post another side of things as I was expecting it to be awful - but ended up a nice day out for them! :-)


    2 for £50???????? bargin!* oO





    * sarcasm.
    vibeone
    fifitrix123
    Wow too embarassed to show pics before being touched up!
    Actually VB1 we didn't complain until they didn't send half the pics and the others not touched up, so no not the customers from hell we were very patient considering!
    They asked us what we wanted and I said a refund for the pics we didn't get and the ones not touched up, no mention of what we paid to go there in the first place or cost of having hair done again to try make it decent.
    We have complained to head office and the branch and they did say we could have our hair cut again (no thanks it was awful first time) and they did say they would retouch up but didn't and won't even give my mate her dosh back for the pics they didn't send her!
    Left it with Consumer Direct now and will await their advice............... Dont need advice from name callers who know nothing!! No wonder people don't bother on here.


    Fair play brah - you might wanna post a summary cos it was a bit long to read though. Have you considered "sending the boys round"??
    vraptorchick
    We've used these three times .... daughter and I, daughter and all her mates, and daughter and a couple of uni mates, and although the pics are really pricey, we've always been really well looked after and had a great day X) First time we went to Manchester, 2nd time London and 3rd was Cardiff. They do try the hard sell and it's hard to say no when you can see how fabulous you look and want all the pics, but if you are savvy you can usually get a reasonable deal out of them - we got them to put everyone's pics on a cd when we took 8 of them to London and as the girls had already been warned about the costs and came prepared, we split the cost between us all and it worked out much better value.
    bossyboots
    fifitrix123
    Not fair to expect my bank to repay us really.

    bossyboots
    How did you pay - isnt there a way you could claim your money back via the card company?


    very weird reply - thats why banks have card protection - so if you were conned from anywhere, you wouldnt claim "because its not fair" oO

    If you spilled paint on your carpet - you wouldnt claim on your insurance "because its not fair on them" etc



    Edited By: bossyboots on Oct 29, 2010 23:07: .
    spond89
    Hi, a friend and I had a makeover day with them at the Westfields, London studio in September. Had a great day and were really pleased with how it went. Until now. I'm currently threatening them with Trading Standards as we are still paying for our prints....which almost 5 months later we have not received even though we were told we'd get them within 8 weeks. I have contacted them several times to no avail so I am going to go through Trading Standards if nothing is done. It was a once in a lifetime thing for us and we are extremely disappointed. But I refuse to give up until something is done!!
    CFC_Mark
    tommay
    i think you're mental for buying any pics at all after the first portion of your day!
    slamdunkin
    The insanity of vanity

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