Warning To Sellers On Ebay!! - HotUKDeals
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Warning To Sellers On Ebay!!

£0.00 @ eBay
:x I just want to warn people about selling stuff on eBay, sending it through Royal Mail with just proof of postage. We recently sold a phone on eBay, I by mistake did not send it recorded but did…
Ollibear Avatar
9y, 7m agoPosted 9 years, 7 months ago
:x I just want to warn people about selling stuff on eBay, sending it through Royal Mail with just proof of postage.

We recently sold a phone on eBay, I by mistake did not send it recorded but did get a proof of postage. The buyer claimed not to have received the phone (she had previously bought a phone from someone else and that failed to turn up too!).

We tried to be helpful as possible and sent the proof of postage (recorded delivery this time)and she requested our address etc so she could claim from the post office, we thought fine!!!

A couple of days later she filed an item dispute with eBay and after a bit of tooing and froing, Paypal took £45 from our account and gave it to the buyer.

This not only leaves us without a phone and £45 , but it could also be fraudulent as the buyer claimed from the post office as well as us through paypal. Husband is an accountant so hot on this stuff.

We have scanned the proof of purchase but I doubt that will be enough to claim anything back from the post office, we probably wouldn't be able to anyway as the crooked buyer has already claimed.

He rang Paypal and had a very long heated conversation and basically if you haven't sent it recorded delivery you are not protected as a seller. So it is not so much buyer beware, more like seller beware.

From now on everything is going recorded.:x :x :x
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Ollibear Avatar
9y, 7m agoPosted 9 years, 7 months ago
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#1
Partly your own fault (sorry), If you need to claim from the post office you should do it, Not the buyer.
[mod]#2
Sorry you had to find out the hard way but this has always been the case with PAYPAL and eBay.
#3
This is all your own fault I'm afraid.
I'm glad I have my own accountant, because one that cannot read important User Agreements and equally important Terms and Conditions ain't a lot of use to me.

You, as the seller should have been the one to claim from the Royal Mail. Also, you should have used Special Delivery because 'Standard' post only covers an item up to £32.00 if it gets lost or stolen.

Have a read of this:-
[COLOR=#94954f]Ebay tips for Sellers and Buyers [/COLOR]
#4
agreed, you should claim from royal mail. don't send them the proof of posting! Not sure why royal mail paid the buyer the money as there is no contract between the buyer and royal mail. There was a contract between royal mail and you as you paid for them to deliver it.

Only problem with proof of posting is that potentially the buyer tells paypal they didn't receive it but they refuse to reply to royal mail meaning they get their money back and you don't! I'd just show royal mail the dispute to prove they have admitted they didn't receive it but I'm not sure they'd go along with that.
#5
Thanks for your helpful replies guys!!! I am purely putting a warning out to others so others don't make the same mistake. Just for the record, the buyer asked for the proof of postage and we thought we were being helpful.

Also as a seller we have outr own terms and conditions and are not held responsible for items lost in the post. We have never had negative feed back in the 5 years we had had our ebay account and the buyer with only 50 oss feedbacks had several negs!!! Honesty and good reputation does not stand for anything in todays society.
#6
Unfortunately its one of the oldest tricks in the book, You send them the item, They claim they haven't received it, They get you to send the proof of postage, So they have the phone and the value of the item from royal mail (I'd guess the £32!).

Basically the proof of postage is the only evidence you've got the item was sent, You send that off and the buyer can claim you never sent a thing, While claiming both....
#7
Ollibear
Thanks for your helpful replies guys!!! I am purely putting a warning out to others so others don't make the same mistake. Just for the record, the buyer asked for the proof of postage and we thought we were being helpful.

Also as a seller we have outr own terms and conditions and are not held responsible for items lost in the post. We have never had negative feed back in the 5 years we had had our ebay account and the buyer with only 50 oss feedbacks had several negs!!! Honesty and good reputation does not stand for anything in todays society.


Why do you think your buyer wanted the PoP?
Why didn't you have a look at your buyers feedback when they bought your Mobile? That would have warned you enough to use the correct service.
As you have just found out the hard way, your T&C's don't mean a thing when Paypal is involved. You ARE responsible for items lost in the post. You used the service not the buyer. It is always down to you to offer and use the correct service for the item in question based on it's value and delivery address.
#8
As I said in the beginning I sent it without recorded delivery by mistake! You don't all need to tell me what I have done wrong, I just hope others don't make the same mistake.

I have made my point now, I don't need anymore unhelpul I told you so remarks thanks, topic closed from my end.
#9
Thanks for the warning :)
#10
Ollibear
As I said in the beginning I sent it without recorded delivery by mistake! You don't all need to tell me what I have done wrong, I just hope others don't make the same mistake.

I have made my point now, I don't need anymore unhelpul I told you so remarks thanks, topic closed from my end.


You've got their address!! Send them a dead pidgeon in the post. :thumbsup:
Have 20 tons of gravel delivered outside their front door and have the bill sent to them. :giggle:
1 Like #11
Ollibear
As I said in the beginning I sent it without recorded delivery by mistake! You don't all need to tell me what I have done wrong, I just hope others don't make the same mistake.

I have made my point now, I don't need anymore unhelpul I told you so remarks thanks, topic closed from my end.



Thanks for posting, these guys are very annoying when it comes to eBay stuff because they are all 'experts' - but if only 1 or 2 less experienced people read this and learn from your mistake, it was well worth posting :)

Sorry you got ripped :(
#12
Ollibear
As I said in the beginning I sent it without recorded delivery by mistake! You don't all need to tell me what I have done wrong, I just hope others don't make the same mistake.

I have made my point now, I don't need anymore unhelpul I told you so remarks thanks, topic closed from my end.


Thanks for the heads up.

Stick around you'll find a lot of useful and helpful ebay posts in here. Likewise I've been selling on eBay a few years and so have many others in here but we can all still learn alot from each other. :)
#13
Starlet
Thanks for posting, these guys are very annoying when it comes to eBay stuff because they are all 'experts' - but if only 1 or 2 less experienced people read this and learn from your mistake, it was well worth posting :)

Sorry you got ripped :(


'Experts', ummmmmmm very funny.:roll: :roll:
I suggest 'less experienced' people READ Ebays T&C's and Paypals User Agreement, after all they have signed as having agreed to it. Didn't they?

I do agree though, if it helps even one person it was worth posting.
#14
Ollibear
:x I just want to warn people about selling stuff on eBay, sending it through Royal Mail with just proof of postage.

We recently sold a phone on eBay, I by mistake did not send it recorded but did get a proof of postage. The buyer claimed not to have received the phone (she had previously bought a phone from someone else and that failed to turn up too!).

We tried to be helpful as possible and sent the proof of postage (recorded delivery this time)and she requested our address etc so she could claim from the post office, we thought fine!!!

A couple of days later she filed an item dispute with eBay and after a bit of tooing and froing, Paypal took £45 from our account and gave it to the buyer.

This not only leaves us without a phone and £45 , but it could also be fraudulent as the buyer claimed from the post office as well as us through paypal. Husband is an accountant so hot on this stuff.

We have scanned the proof of purchase but I doubt that will be enough to claim anything back from the post office, we probably wouldn't be able to anyway as the crooked buyer has already claimed.

He rang Paypal and had a very long heated conversation and basically if you haven't sent it recorded delivery you are not protected as a seller. So it is not so much buyer beware, more like seller beware.

From now on everything is going recorded.:x :x :x


thats why i dont use paypal as pplcan just claim their money back
#15
dinosteveus
'Experts', ummmmmmm very funny.:roll: :roll:


Why is that funny? I wasn't having a go, just I don't think anyone can be a literal eBay expert unless they work there as they are a law unto themselfs that lot lol
#16
i had a case like this a while bck someone brought an item they left feedback sent emails etc and 9 months later paypal took money off me saying the funds were fraudulant and i could only get my money back if i could prove posting which i couldnt as it was 9 months later!!! i lost out i contacted buyer who hey wouldnt reply and contacted paypal and ebay and i didnt have leg to stand on even though she had left feedback etc which proves i sent item so in many cases seller always loses out alot of cases are like this
#17
That's bad :-(

Check this ebay forum post out. Buyer says box and manual etc arrived but no phone!

Please can someone post a link to where ebay say you should send items by registered mail, since i cannot find it anywhere. Apologies in advance if it is obvious
#18
its not posted as far as i know its just you learn when you get ripped off over and over lol
#19
That's what i thought. I've not used ebay as much as i once did but i'll always send via recorded or special but the post i have just linked to, takes even that element out of it. What on earth do you do when the item *is* sent special, *is* signed for and *then* they say it's not complete :?
#20
as long as you have recorded or special refrence in regardes to paypal i 'think' you will not have funds taken out of your account. as for ebay i think the only thing would be neg feedback by the buyer??? correct me if im wrong?
#21
tazandsaz
as long as you have recorded or special refrence in regardes to paypal i 'think' you will not have funds taken out of your account. as for ebay i think the only thing would be neg feedback by the buyer??? correct me if im wrong?

Yeh but the feedback system doesnt work
#22
Ollibear
Also as a seller we have outr own terms and conditions and are not held responsible for items lost in the post.


Of course you are responsible for the item, its up to you to make sure the item gets to the buyer and your terms and conditions do not overide Ebays.

Im sure if you ordred an item from Argos and it went missing in thepost you would be straight on the phone to them asking for a replacement or a refund.
#23
deanos
Of course you are responsible for the item, its up to you to make sure the item gets to the buyer and your terms and conditions do not overide Ebays.

Im sure if you ordred an item from Argos and it went missing in thepost you would be straight on the phone to them asking for a replacement or a refund.


:thumbsup:

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