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Warranty?

tooner Avatar
8y, 3m agoPosted 8 years, 3 months ago
I don't understand why anyone would buy an extended warranty on a product. Why would you pay for something that you are already legally entitled to? Surely if theres a fault with a TV or a PC within the first 3 years then it should be replaced/fixed under the sales of goods act without any issue? I'm about to bring back a laptop with a board fault which is 6 months out of warranty and they should replace it or fix it with no argument but I'm guessing it's not going to be that easy. Has anyone any experience of bringing stuff back to the likes of PC World or Dixons to get them fixed when out of warranty?
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tooner Avatar
8y, 3m agoPosted 8 years, 3 months ago
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#1
You only receive a 12 months warranty on most things so upgrading to a 3 year warranty gives you piece of mind if it does breakdown. Also, usually your laptop/pc/etc is by this time outdated and if can't be repaired a replacement given usually a newer model.

if it's not worth the extra cost of upgrading then don't. no one is forcing you (though they will try lol) to upgrade :)
#2
Yes but what I'm saying is when a retailer sells something it has to last a reasonable amount of time. If you buy a TV/laptop you expect it to last at least 3 years. If it doesn't then the retailer is legally required to fix or replace it. Why pay extra for nothing extra?
banned#3
good luck, i tried with medion when mine was just over a year and got nowhere
#4
sassie
good luck, i tried with medion when mine was just over a year and got nowhere


should of pushed it harder then quoting the 1979 sales act or whatverer it is, 1 year is NOT a sufficient amount of time for a brand new electrical product to last, within 3 and enough moaning and you will get it replaced :thumbsup:
#5
That's what small claims court is for I guess. They'd surely give in before it got that far though. This is an issue where the law is on the side of the consumer but it seems very few people take advantage of their statuatory rights.
#6
tooner
Yes but what I'm saying is when a retailer sells something it has to last a reasonable amount of time. If you buy a TV/laptop you expect it to last at least 3 years. If it doesn't then the retailer is legally required to fix or replace it. Why pay extra for nothing extra?


whether you think it should last 3 years or 5 years a retailer is only legally bound to offer you a 12 month warranty. some do offer an extended warranty for free but is very rare. the extended warranty is where most retailers make the bulk of their money.
banned#7
kungfu
should of pushed it harder then quoting the 1979 sales act or whatverer it is, 1 year is NOT a sufficient amount of time for a brand new electrical product to last, within 3 and enough moaning and you will get it replaced :thumbsup:


i did quote all of that and more, but gave up cause i really couldnt be assed with it, it wasnt worth getting wound up about each time they responded, i am a firey person so it doesnt help - lol, i now always buy from argos and take out their replacement cover - lol

but good luck to the op
#8
for example, at PC world, the extended warranty covers accidental damage as well. We had a customer, who bought a 22" screen (and a couple of years back its was like £500), and he said, and I offered the first month free and told him he should cancel it. he gave me the same stuff.. oh it has warranty etc etc.. i have hom einsurance and stuff.. He was taking the screen out in the trolley, didnt bother holding the TV, the box fell off the trolly, TV broke. He came back to the store saying the TV was broken. Security gaurd had seen him drop it, and so warranty was invalid.

If he had taken the extended warranty, even for the first month which was free... he would have got the Tv replaced for a £25 excess!!! Thats where the warranty come sinto picture. Also your manufacturers warranty does not include damage or fault caused by power surges, dust, handling and lots of other things..!! and most of the time its stuff like this that messes up the unit!!!

My usual advice to people was.. take the 1st month free specially with PC's. Cause Pc world gave you free onsite engineer and 2p/min telephone support and stuff. You dont get this with your warranty. Infact most brands had 40p a min call centres.. .!! So I would always suggest (specially if they were PC rookies) to take the service, and cancel it on such and such date.. I would infact makethem put a reminder in their phones in the store itself!!

Basically it boils down to the product... the DSG monthly product is excellent!!! So is Richer sounds TV cover!! I would be inclined for anything if it covers accidental damage!! So it is a personal thing. You can be lucky and never have to use the warranty or u culd make full use of it!!
#9
Angers me that companies make a fortune charging for something thats free. More people should make a stand on this issue. Sales of goods act covers you for 6 years. I'd love to know if anyone has ever managed to get a partial refund after 5 years!
#10
No manufacturer is legally obliged to offer any warrenty, some do it out of good will, others as a dodge to confuse legal issues
6 years is the maximum time,, a lot of products won't be engineered to last that long anyway, pcs for example are engineered to last about 3 yrs which is the standard lifespan/refresh.
The amount of hassle getting any modern retailer to comply with the SoGA is generally more than paying a few quid for extended warrenty
#11
the legal definition is " a reasonable period of time" which has a maximum interpretation of 6 years, but you have to prove that the fault was present at the time of manufacture. most companies will not relent on the 12 months guarantee and you would have to take them to the small claims court and it would then be upto a judge as to whether it was a resonable period of time or not.

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