I took out a home phone line and broadband connection on the 3rd of May 2009 on an 18 month contract)
The power transformer has since failed on the homehub for the router (I know as I have borrowed another to test, and it works fine).
I ceased my BT broadband and home phone line on the 26th of October 2009 (and paid the early termination fees etc)
I am now using the homehub on a seperate broadband line (which didn't come with a router supplied).
I have phoned BT to arrange a replacement power adapter (as it is still within their 12 month warranty), but they are refusing as I am "no longer in contract with BT".
Surely they should replace the router as it is within their 12 month warrantly.
They refuse to budge. I was passed to 17 different people when trying to get someone to sort it out this afternoon. (I started counting after the 1st 5).
Any ideas where I go from here?
I don't even really want a new router, just a new power transformer but apparently they can only replace the whole thing.