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Warranty with Medion Laptop

rashriaz Avatar
7y, 10m agoPosted 7 years, 10 months ago
Hi

I bought a medion laptop from a local shop last month and the motherboard has already gone dead.

I have sent it to medion as it came with 12 months warranty, but they say the warranty is void as I bought it from a unofficial retailer. The laptop was only retailed in Sainsburys and because I didnt buy from sainsbury they cant help

I have spoken to the local shop and they say its the manufactures duty to cover the warranty.

Can anyone advise where I stand with this?
rashriaz Avatar
7y, 10m agoPosted 7 years, 10 months ago
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Comments/page:
#1
Did you buy it second hand or as a new item?

In any case the shop is required to the deal with it, unless they sold you the computer as non working/for spare parts.

Medion, unfortunately doesn't have to do anything.
#2
It's down to the seller to sort it out. Demand a refund.
#3
i bought it brand new from the shop
#4
Unless the shop can provide you with the original Sainsbury's receipt Medion will not help.

Have Medion sent the laptop back yet?
#5
SUMMONER
Unless the shop can provide you with the original Sainsbury's receipt Medion will not help.

Have Medion sent the laptop back yet?


i have asked medion to hold on to the laptop until I have spoken to the shop.

medion have agreed to send the laptop back free of charge
#6
ah good luck with that, my sister bought it from sainsburys and it keeps switching itself off, hasn't done anything about it yet though. Seems they prob were cheap for a reason!
#7
medion have agreed to send the laptop back free of charge
Nice of them. I would have expected them to charge carriage and an inspection fee.

See if the shop can't provide a copy of the Sainsburys receipt. If they can't get the laptop back from Medion and take it back to the shop for refund.
#8
owens101
ah good luck with that, my sister bought it from sainsburys and it keeps switching itself off, hasn't done anything about it yet though. Seems they prob were cheap for a reason!


do you know what model it is?
banned#9
what shop was this brought from and what warranty did they give you on it
#10
SUMMONER
Nice of them. I would have expected them to charge carriage and an inspection fee.

See if the shop can't provide a copy of the Sainsburys receipt. If they can't get the laptop back from Medion and take it back to the shop for refund.


they did want to, had to argue for 30 mins
#11
sassie
what shop was this brought from and what warranty did they give you on it


it was bought from access telecom (just a local shop), they advised 12 months with medion
banned#12
rashriaz
it was bought from access telecom (just a local shop), they advised 12 months with medion


so the actual shop never gave you a warranty on this? Is it like a second hand shop or something, sorry i have never heard of it
#13
owens101
ah good luck with that, my sister bought it from sainsburys and it keeps switching itself off, hasn't done anything about it yet though. Seems they prob were cheap for a reason!


They must have a pretty poor cooling system (happens to my Gateway laptop every now and then), even if the vents underneath aren't obstructed, normal running (esp if the dvd drive is used) generates enough heat to trip the bios temp thing and it shuts itself down.
#14
Did you pay for it on a credit card?
#15
sassie
so the actual shop never gave you a warranty on this? Is it like a second hand shop or something, sorry i have never heard of it


they sell new phones and laptops
#16
GAVINLEWISHUKD
Did you pay for it on a credit card?


yes
banned#17
rashriaz
they sell new phones and laptops


well if it was only available through sainsburys then how did this shop have it, they must have a receipt for the originol purchase
#18
sassie
well if it was only available through sainsburys then how did this shop have it, they must have a receipt for the originol purchase


exactly they said they will find out if they had the receipt
banned#19
rashriaz
exactly they said they will find out if they had the receipt


errrmmm maybe a dodgy shop dealing in knock off goods, get ya butt back down to the shop and tell them to sort it, also contact your cc company, they are also responsible if you are having problems
banned#20
when mine was sent off to medion i had to show proof of purchase for them to sort it
#21
rashriaz
yes


Contact your card provider saying you need to make a claim as your covered on purchases over £100. Loads on the net about it. Was it from the store in South Norwood?


All purchases over £100 and under £30,000 made on credit cards are covered by Section 75 of the Consumer Credit Act 1974. If you pay for an item on your credit card and a problem arises (e.g. breach of contract, false information, faulty goods or non-delivery) with this purchase, the credit card company is held equally liable by law as the supplier.
#22
Was it from the store in South Norwood?

yes, it was from there. is it dodgy ??
#23
rashriaz
Was it from the store in South Norwood?

yes, it was from there. is it dodgy ??


No thats fine as it's limited company so it wont be an issue dealing with the credit card company. You may want to mention to them that you are going to claim the money back from your credit card company and the may well give you the refund as they might not want the hassle.
#24
kewl, thanks for your help guys
#25
Your contract is with the shop, not Medion. any faults and it's down the the shop.

Small claims court.

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