Was having a great Sunday (got over the hangover!!) then its spoilt by a dishonest ebayer and the royal mail (again!!!) - HotUKDeals
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Was having a great Sunday (got over the hangover!!) then its spoilt by a dishonest ebayer and the royal mail (again!!!)

£0.00 @ ITS
Had a customer who ordered an item from me on the 24th of May (worth £40) emailed me on the 5th of June to say item hadnt arrived, checked the recorded delivery details on the Royal Mails site, it sai… Read More
clondikemike Avatar
8y, 1m agoPosted 8 years, 1 month ago
Had a customer who ordered an item from me on the 24th of May (worth £40) emailed me on the 5th of June to say item hadnt arrived, checked the recorded delivery details on the Royal Mails site, it said "Item was received at blah, de blah" had this before when an item goes missing, so i said wait a day or so and if it hasnt arrived then i will send you another, as it was sent first class recorded, emailed me to say still hadnt arrived, so it had been nearly 10 days, so i sent another on the 6th, this time special delivery, it arrived on Monday,

Was filling in a "Lost item" form for the Royal Mail today and entered the tracking details for the first one and low and behold it arrived monday and the 2nd i sent also arrived monday, so he now has 2 for the price of 1!!!, no contact from him to say i have two, im sending the other back, so i emailed him earlier today to say, "have just noticed that both items were received" please could you return one of them to me at my address" also said "im a little suprised you didnt contact me to let me know you have both items", no reply yet, and im not expecting one tbh,

And he left positive feedback on the same day both were delivered (what a coincidence!!!)

Is there anything i can do via either ebay or paypal, can anyone offer any advice please!! and i was having such a good day!!
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clondikemike Avatar
8y, 1m agoPosted 8 years, 1 month ago
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Comments/page:
#1
not a lot you can do, you can appeal to their "good side" and ask for the one back and pay for postage costs or if that fails then launch a claim through the small claims court as its item by deception!

but hopefully they will return to you
#2
Ahhh what a honest ebayer you are i cant offer any advice as i dont know how it works but i really hope this guy sends one back its people like you what ebay should be all about good luck :)
repped for your honesty
#3
Was having a great Sunday (got over the hangover!!) then its spoilt by ebay (again!!!)


Think it might have been Royal Mail not ebay to blame:thinking::x
#4
SABJ
Ahhh what a honest ebayer you are i cant offer any advice as i dont know how it works but i really hope this guy sends one back its people like you what ebay should be all about good luck :)
repped for your honesty


Cheers:thumbsup:, makes my blood boill with people like that, its basically theft in my eyes, just wondering if there is anything i can do via ebay to report him? had the same thing a few weeks ago nd the buyer refused delivery so it was sent back to me, now he was honest, but this guy, well words fail me,

Looking at the signatures on the Royal Mails website, he has signed the special delivery one in his name and the recorded one in a different name, obviously his little plan:x
#5
jeany123
Was having a great Sunday (got over the hangover!!) then its spoilt by ebay (again!!!)


Think it might have been Royal Mail not ebay to blame:thinking::x


True, think i will change the op to royal mail and dishonest buyers:thumbsup:
#6
clondikemike
True, think i will change the op to royal mail and dishonest buyers:thumbsup:


It's nice to have honest people like you around
#7
jeany123
It's nice to have honest people like you around


:thumbsup: i just think its the way that i would like to be treated to be honest, thanks for you comments:)
#8
i have 1000+ feedback shipped all over the world would never ever send a second item if they want their money back they can claim thru pp I have had more items returned by post office because address does not exist than items being lost :)
#9
jack_burt0n
i have 1000+ feedback shipped all over the world would never ever send a second item if they want their money back they can claim thru pp I have had more items returned by post office because address does not exist than items being lost :)


I have 4000+ positive feedback (never had a neg, well apart from someone who bought and item, never paid and let "poor quality", needless to say ebay removed the comment) and once an item doesnt arrive after 10 days then i feel duty bound to send another, only bitten me twice in the past, as shopto say on there site, if an item doesnt arrive within 3 days of postage let them know and they will send another, if the original arrives then please send it back, its about good customer service, i wouldnt be happy if i ordered something posted first class recorded and it hadnt arrived within 10days, so i like to offer a good service not put the onus on the buyer to claim back their payment, the responsibility is with the seller not the buyer,

He did have cause for concern as it genuinely didnt arrive for nearly 2 weeks, it was just sods law that they both arrived on the same day and he obviously thought it was a chance to get a freebie, he is sadly mistaken if he thinks im going to let him get away with it,

A comment from Tinks would be helpfull, where are you???
banned#10
unfortunately theres not that much you can do apart from keep emailing him and starting a small claim.
With 4000+ feedback presumably you are a business, therefore it does make things a little more complicated but same principle applies

Personally I would just keep badgering him and see where you get.
£40 is too much to just write off without saying anything but too little to really take any further :(
#11
colinsunderland
unfortunately theres not that much you can do apart from keep emailing him and starting a small claim.
With 4000+ feedback presumably you are a business, therefore it does make things a little more complicated but same principle applies

Personally I would just keep badgering him and see where you get.
£40 is too much to just write off without saying anything but too little to really take any further :(


I agree, its not about the money, its the blatant deceit of the buyer, would have felt the same if i had 200 feedback or 20,000 feedback, makes my heart sink that little bit deeper sadly:x

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