Washing machine & warranty repairs,how long? - HotUKDeals
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Washing machine & warranty repairs,how long?

Mardyass Avatar
8y, 2m agoPosted 8 years, 2 months ago
My washing machine, a dyson,broke down on November the 8th and wont do anything as the door catch is boogered and it keeps stating on the display i must close the door when its already shut,called dyson as the machine has an extended warranty with domestic & general,dyson guy turned up on the 12th and he said he couldnt fix it and rung dyson whilst here to order the parts required.
dyson told him they were out of stock but would send me one directly and then i would have to book another call out,i would have the part by the friday,the 14th.
Still no part and still no washing machine!! i rung dyson who now say the parts are being shipped from china,they have no idea when theyre due in and once they arrive with dyson the whole batch has to be quality tested before they will send one out to me.
They would not give me a rough estimate of when i can expect to have a washing machine that works!
It's really annoying me now as local laundrette charge £7.50 a wash and its the other side of town,with 4 kids i have 2 loads a day,any ideas of how i can speed things up here?
I pay enough for the warranty of the darn thing yet its been almost 2 weeks without it already
Mardyass Avatar
8y, 2m agoPosted 8 years, 2 months ago
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#1
i assume you asked to speak to a manager? i think you may need the logistics dept?
or contact whoever the insurance is with. Dont give up!
#2
i spoke to domestic and general and they said they would give dyson a nudge,but to be honest whats that gonna do if dyson dont have the parts?!
#3
heres hoping they dont fix the ruddy thing then,i would rather a replacement as it breaks down regular as clockwork
#4
We bought a washing machine a few months back that broke within six weeks, we were left waiting almost another six weeks for parts, when I complained, I was told that trading stds allowed 30 working days to be reasonable!
#5
kidcat
We bought a washing machine a few months back that broke within six weeks, we were left waiting almost another six weeks for parts, when I complained, I was told that trading stds allowed 30 working days to be reasonable!
:w00t: 30 working days,thats gonna cost me a bomb in laundrette fees
#6
Mardyass
:w00t: 30 working days,thats gonna cost me a bomb in laundrette fees


I managed by getting help from friends and my parents but it was hard, with four kids i usually have min 4 loads in our machine (its a 9kg drum) but in normal machines its twice that, towards the end I gave up hope and got one from freecycle that my dad swapped over with the broken one and then swapped it back the morning they were comming to repair it. I then put the other back on freecycle. :)
#7
Dyson sucks!
Our Indesit Washer/Dryer has been running 3-4X a week for 8+ years with not one breakdown. TW
#8
Mardyass
:w00t: 30 working days,thats gonna cost me a bomb in laundrette fees


does it work at all???

i would be tempted to get te repair man out again and ask him to says its not repairable. My guy did it 7 times for me with a hoover drier:w00t:

i sure wouldnt wait 4 weeks no matter what-its NOT reasonable.
#9
bargain surfer
Dyson sucks!
Our Indesit Washer/Dryer has been running 3-4X a week for 8+ years with not one breakdown. TW


mmm when you have a family like mine that equates to two years tops for me as we wash every day 2 loads and often more at weekends!
I have a hoover but wouldnt recommend em although its still working its 18months old and the repair man said the timer has gone and he thinks the pump is on its way out so not worth fixing:w00t:
#10
Do you know what part it needs? See if you can find a source online that say they have it in stock. Thenn you can argue that they should buy it online not wait for dyson, I located our part at three different suppliers online eventually and argued that making me wait was only reasonable if the part wasnt available anywhere, but if they could buy it elsewherethey should. They called later that day and said they would fbe out to fit next day.
#11
kidcat
Do you know what part it needs? See if you can find a source online that say they have it in stock. Thenn you can argue that they should buy it online not wait for dyson, I located our part at three different suppliers online eventually and argued that making me wait was only reasonable if the part wasnt available anywhere, but if they could buy it elsewherethey should. They called later that day and said they would fbe out to fit next day.


ooh good idea:thumbsup:
1 Like #12
bargain surfer;3514393
Dyson sucks!
Our Indesit Washer/Dryer has been running 3-4X a week for 8+ years with not one breakdown. TW


We do that in a day:w00t:

Only one problem so far and thats when the OH caught the catch and snapped it on a sheet, I ordered and fitted the replacement myself at a cost of £7ish and delivered next day, we also managed to bag a complete washer for freebie exactly the same as ours as the door and been snapped off so we have all the major spares in the loft,ie pumps motors programmer panel belts rubbers etc:thumbsup:
#13
harlzter
We do that in a day:w00t:

Only one problem so far and thats when the OH caught the catch and snapped it on a sheet, I ordered and fitted the replacement myself at a cost of £7ish and delivered next day, we also managed to bag a complete washer for freebie exactly the same as ours as the door and been snapped off so we have all the major spares in the loft,ie pumps motors programmer panel belts rubbers etc:thumbsup:


oh my o/h wouldnt know where to start with the washer..btw left you rep just forgot to put me name-lol-dunno where me head is:roll:
#14
louloo
oh my o/h wouldnt know where to start with the washer..btw left you rep just forgot to put me name-lol-dunno where me head is:roll:


Its not that difficult, I changed the pump on our old machine, the most difficult bit was tipping the machine so that I could access it, changed the door and seal too. :)
#15
kidcat;3515125
Its not that difficult, I changed the pump on our old machine, the most difficult bit was tipping the machine so that I could access it, changed the door and seal too. :)

I agree there changing the parts is easy, getting access to the parts is the hard part:thumbsup: Expect skinned knuckles along the way along with, well my hand went through that gap so it must come back out somehow:oops::oops::oops:
#16
apparently its a solanoid (spelt wrong?) micro switch and interlock,havent tried looking online as i havent really a clue what im looking for,im just worried at the thought of being without it for weeks on end,dyson refuse to come back out until they have the parts so im kinda stuck in a rutt at the moment
#17
Cant find any online suppliers who supply Dyson parts, looks like they have cornered the market nicely. I think it spelt solenoid - just in case you find someone selling the parts. :) Good luck.
#18
maybe call a local repairman and ask him has he got the parts? then if so call dyson and tell them? someone must have them?

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