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Watch out for NOW TV issues with entering voucher details

£0.00 @ NOW TV
Around early December last year (2016) I picked up what seemed like a great retail deal for a NOW TV box with a 6 month entertainment pass. Like many, I was only buying the box for the included pass a… Read More
ralphaverbuch Avatar
2m, 1w agoPosted 2 months, 1 week ago
Around early December last year (2016) I picked up what seemed like a great retail deal for a NOW TV box with a 6 month entertainment pass. Like many, I was only buying the box for the included pass and never registered the actual box online, thus associating the hardware to my account.

So what, you might say. But that's where things got a little weird for me. Though it seemed to be logged and accepted when I submitted the 6 month entertainment pass online back in December, it seems that the details did not stick.

Going in to my Now TV account in the website about three months into the 6 month term of the pass, I noticed that any record of the previously entered details had disappeared without a trace and yes, I had been hit up for charges at the full rate by SKY. As you can imagine I was not happy.

Long and the short of it was that I was eventually able to prove that I got a NOW TV pack with a 6 month entertainment pass by taking the never-used TV box and registering it to my NOW TV details. This allowed Now TV support to find the relevant record and give me a replacement voucher code.

But the point is that it is not at all obvious that this can happen and I suspect there are many more HOTUKDEALS users who, like me, bought various deals found on this site specifically for the included vouchers. The physical box was just another spare lying around the house.

If that sound like you, just make sure that your voucher code, previously and apparently successfully entered into your account, has stuck and has not mysteriously evaporated, leaving you with surprise charges you were not expecting!

I perservered. I knew I was correct as I had logged the dates for renewal etc., in my own calendar. Thus I was able to pinpoint the dates and still had the spare unregistered NOW TV box lying around.

So, the lesson is, be vigilant with recording what you've done. I could have saved myself a lot of hassle if I had just grabbed a few screenshots when I last entered in the entertainment pass code. For sure that's what I'll be doing in future!!

Cheers

Ralph
Other Links From NOW TV:
ralphaverbuch Avatar
2m, 1w agoPosted 2 months, 1 week ago
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#1
Thanks for this, although I haven't done this trick - My 3 month trial pass expired this month and they've billed me £10 even though I wasn't alerted about this.. Would have been nice to receive a confirmation email or something.
1 Like #2
I had exactly same problem. Was gutted but eventually they backed down and as i had argos receipt and seriel number of original box which id sold on ebay they gave me pass. Wont ever bin passes for while now. This happened month ago.
2 Likes #3
I always attach NOWtv to a prepaid credit card with nothing on it (eh Revolut) that way they can't take anything :)
#4
I had nothing but problems with them. Free codes wernt working, when I did pay for it it worked for one day and that was it. I messaged them a few times and got no help at all. Grrrr
1 Like #5
Geenation
Thanks for this, although I haven't done this trick - My 3 month trial pass expired this month and they've billed me £10 even though I wasn't alerted about this.. Would have been nice to receive a confirmation email or something.

Best bet -- always put a note in a calendar and rely on that as your reminder. I use Google Calendar and its reminders to do the job. I set it as soon as I have anything due to expire by a given date. It's not 100% full-proof but when it isn't it's usually me that's been at fault!
1 Like #6
cj41
I had exactly same problem. Was gutted but eventually they backed down and as i had argos receipt and seriel number of original box which id sold on ebay they gave me pass. Wont ever bin passes for while now. This happened month ago.

Yup -- sounds exactly like my own experience. If it had not been for me still having the actually NOW TV unit to hand I think I'd have permanently lost the argument with customer support. Lots of emails and persistence got me there but I can imagine plenty people just suck it up and walk away.
#7
I checked this and found that my last codes had run out naturally, so immediately went to cancel. Got Movies for £3.99 and Entertainment for £3.49 a month (both 4 month deals). Not the greatest price, but certainly the easiest!
#8
Maverick77
I always attach NOWtv to a prepaid credit card with nothing on it (eh Revolut) that way they can't take anything :)

Good idea. Of course, until this happened I had no reason to think that my 6 month entertainment pass was going to disappear off their system!
#9
wlowry
I checked this and found that my last codes had run out naturally, so immediately went to cancel. Got Movies for £3.99 and Entertainment for £3.49 a month (both 4 month deals). Not the greatest price, but certainly the easiest!

Yeah I did likewise for Entertainment. So I have it for 4 months at £3.49 p.m. and I can then re-use the 6 month replacement pass code after that... or so NOW TV support has told me...
#10
I used account details which I then closed when switching bank. I get the message "there's a problem with the card you registered" or "we've been unable to take payment so the service expires...."

It must be a huge money making loss at the minute for Sky because I've never paid the monthly fee and used the service for a couple of years using vouchers when on offer. I could play Jenga with the amount of smolders now tv boxes I had.
#11
Never trust ANYTHING that Sky have a hand in - they are so imperious in the way they deal with customers. They do almost anything to get our keep customers but if you have a serious grievance they will simply stonewall you or keep quoting some obscure clause in the contract (that is illegal/borderline illegal) until eventually you go away.
It's a numbers game to them. Who has the money to take them to court? One in ten thousand maybe? But if you can afford to take them to court, you would probably just shrug off the £20/£30/£50 they owe you. No, they know the people who complain about small (to them) amounts of money, can't afford to press it further.
Record everything - letters, emails and telephone calls. When you call them and the recording tells you that they"record casks fir training and monitoring purposes" simply say "so do I " ... If they are not listening it's not your fault much the same as if you don't listen to their recorded message it's still complies with the law.
Best thing is to have little or nothing to do with them.
#12
Had the exact same issue. Had sold the box and thrown away the voucher. Via online chat I complained and provided proof of purchase. I was eventually refunded the 2 months they had taken and given a new six month voucher code. Will never throw the vouchers away now. V dodgy!!!
#13
Graham1979
I used account details which I then closed when switching bank. I get the message "there's a problem with the card you registered" or "we've been unable to take payment so the service expires...."
It must be a huge money making loss at the minute for Sky because I've never paid the monthly fee and used the service for a couple of years using vouchers when on offer. I could play Jenga with the amount of smolders now tv boxes I had.

I suspect that's because you assume that everyone is as astute as you are. Unfortunately they're not! Most people, I suspect, most of the time, will pay by DD and forget it. Anyone on this forum is an outlier...
#14
pjrouse
Had the exact same issue. Had sold the box and thrown away the voucher. Via online chat I complained and provided proof of purchase. I was eventually refunded the 2 months they had taken and given a new six month voucher code. Will never throw the vouchers away now. V dodgy!!!

Yup... I guessed I wouldn't be the only one. Just makes me very suspicious of this company and its motives.
#15
Maverick77
I always attach NOWtv to a prepaid credit card with nothing on it (eh Revolut) that way they can't take anything :)


where do you get these?

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