Around early December last year (2016) I picked up what seemed like a great retail deal for a NOW TV box with a 6 month entertainment pass. Like many, I was only buying the box for the included pass and never registered the actual box online, thus associating the hardware to my account.
So what, you might say. But that's where things got a little weird for me. Though it seemed to be logged and accepted when I submitted the 6 month entertainment pass online back in December, it seems that the details did not stick.
Going in to my Now TV account in the website about three months into the 6 month term of the pass, I noticed that any record of the previously entered details had disappeared without a trace and yes, I had been hit up for charges at the full rate by SKY. As you can imagine I was not happy.
Long and the short of it was that I was eventually able to prove that I got a NOW TV pack with a 6 month entertainment pass by taking the never-used TV box and registering it to my NOW TV details. This allowed Now TV support to find the relevant record and give me a replacement voucher code.
But the point is that it is not at all obvious that this can happen and I suspect there are many more HOTUKDEALS users who, like me, bought various deals found on this site specifically for the included vouchers. The physical box was just another spare lying around the house.
If that sound like you, just make sure that your voucher code, previously and apparently successfully entered into your account, has stuck and has not mysteriously evaporated, leaving you with surprise charges you were not expecting!
I perservered. I knew I was correct as I had logged the dates for renewal etc., in my own calendar. Thus I was able to pinpoint the dates and still had the spare unregistered NOW TV box lying around.
So, the lesson is, be vigilant with recording what you've done. I could have saved myself a lot of hassle if I had just grabbed a few screenshots when I last entered in the entertainment pass code. For sure that's what I'll be doing in future!!