I got my quarterly water bill the other day, and for the past 4 years, we have been paying £60 p/m. I've queried it a few times, but UU just say we are high users of water (2 adults, both working, noone in during day.....), and send out a "How to Save Water" leaflet.
This time though, I told them I wanted an engineer to come out & have a look at the water meter as I wasnt happy with the cost.
Low & behold, someone did come out & found out that we have been paying for next doors water (household of 5 with 3 small kids !!!) for the last 4 years !!!!!!!
It's going to take a few months to sort out, but we can claim back everything we overpaid for (about £20-£25 per month for 48 months = £960-£1200 !)
I'm just wondering, where would I stand in regards to compensation ? If that cash had been sitting in my account earning interest, how much am I really out of pocket ?