Problem again with Welsh Water a bunch on chavs in a call centre with no manners at all.
I moved out of property A on 01/05/09 and my agent sorted the bills. Water meter wasnt accessible so we let him take the reading at a later date and give it to us.
He then took the reading on 30/05/09 and gave it to welsh water.
We recieved a bill at property B in June 09 for £153.72. I disputed the bill and they sent me a correct bill with stanging chrages upto 01/05/09 in first week of november.
I rang them on 3rd or 4th of november (they dont have any records stating this) and we agreed to pay the bill in three installments of £48.43 each.
The bill has a due date 10/11/09. I recieved a letter dated 03/11/09 from Bay debt collection regarding outstanding debt.
I rung welsh water on the 07/11/09 explaing them this problem, they refused to help saying they dont have any records of the payment plan and they wont take any money from me now. I have to deal with Bay debt collection. I refued to do so as I was dealing with welsh water and due date hasnt arrived.
Today I recieved a call from bay collection agency, I explained them what i discussed with welsh water and they said they dont believe this and said it wasnt true.
Straight after that I rung Welsh water and had an argument as they said they cant take money and dont have any records of me discussing the bill and wont explain why my account was passed on to debt collection before the due date on bill.
Debt collection agency is now harrassing me to pay the bill.
I dont wanna deal with debt collection agency as this would have an impact on my credit rating.
What are my rights ?