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WATER DAMAGE????

DE4L3R Avatar
6y, 9m agoPosted 6 years, 9 months ago
YOUR WARRANTY IS VOID IF THERE IS THE SLIGHTEST TRACE OF WATER>
Just got back from a local nokia "we care " reapair center, where i handed in a phone which crashed during a nokia update. I was updating a 5800 to a version that supported the new nokia maps voice navigation thing, when it crashed during update and would only vibrate when turned on, blank screen , so i handed the phone in for repair, i was told come back the next day, only to be told it will cost £45 to repair as there is water damage and you no longer have warranty. "WHAT ARE YOU TALKING ABOUT THERE WAS NO WATER DAMAGE" it happend during the update. Sorry cant help you. That night i went online to a few forums to find some otheres with the same problem , fone crashing while in the middle of an update. So i found some software on the net and reflashed my dead phone it took 10 minutes to do. I went back to the store today and asked them which part where you gonna replace, they couldn't or wouldn't tell me. They basically said we have to open all the phones and firstly check for water damage, even if there is a tiny trace of water your warranty is void, be that natural rain or your wet hands while in the shower or any reason. Anyone else have any bad experience with ta Nokia repair center.
DE4L3R Avatar
6y, 9m agoPosted 6 years, 9 months ago
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#1
I had my 2 month old nokia sent back to me from nokia where i sent it as some of the keys stopped working saying my warranty was void due to water damage when it had never been wet too. They didnt give me the option of fixing it for a price though, just told me they wouldnt fix it
#2
Yep - water damage. My phone start doing its own thing (though not because of any update). Sent it off as it was only 5 months old, got told they would charge me as it had water damage. I argued till I was blue in the face that the phone was either on a table in my house or in my trouser pocket so couldn't possible have been damaged by water but they were insistent that I had immersed it in some sort of liquid. Since then I haven't bought a Nokia.
#3
Had similar issue before with another phone operator...had to be very firm with them and explain a) moisture naturally occurs and thus moisture would always be found b) the phone was working absolutely fine until the software updates occured and thus its was the fault of there software/firmware and not a hardware issue and that I was willing to report them to teh correct authorities worked a charm.
#4
dcx_badass
Every company does this, they all have moisture indicators in them. Trigger it = bye bye warranty.


really???
#5
3 months in my nokia 5800 started to be unresponsive sent it back to tmob sent it back water damage then sent it of to get repaired through my insurance sent it back fixed with no water damage at all!!!!
#6
Alfonse
really???


Yep. It's a little peice of paper impregnated with a chemical that changes colour upon exposure to fluids. Remember those PH tester strips you played with in chemistry class at school? Same sort of thing.
#7
If you open the battery cover there is usually a small white sticker, either near or under the battery on display which will turn red if you so much as sneeze within 6 miles of it.

When I had a similar problem and noticed the sticker had a red mark, I just cut a piece of paper out and stuck it over. Muahahaha.
#8
i reckon there should be a class action suit against these people
banned#9
This thread reads like a BG1 thread.

"WHAT ARE YOU TALKING ABOUT THERE WAS NO WATER DAMAGE"

Sweet jesus OP, do grow up - you may end up with some sympathy if you do.
#10
dxx
Yep. It's a little peice of paper impregnated with a chemical that changes colour upon exposure to fluids. Remember those PH tester strips you played with in chemistry class at school? Same sort of thing.


dcx_badass
Nokia, Sony Ericsson and Apple use them anyway, but I imagine all the others do, you can see them on new ipods/iphones by shining a torch down the headphone socket, but normally they have a few spread around internally.


aah seen

n1
#11
Who takes their mobeh in the shower?
#12
bishibashi
If you open the battery cover there is usually a small white sticker, either near or under the battery on display which will turn red if you so much as sneeze within 6 miles of it.

When I had a similar problem and noticed the sticker had a red mark, I just cut a piece of paper out and stuck it over. Muahahaha.


LOL, HAHAHAA :) , i hope you managed to claim the warranty of nokia. really dont mean nothing at all the 24 month warranty they give on their phones
#13
vibeone
This thread reads like a BG1 thread.

"WHAT ARE YOU TALKING ABOUT THERE WAS NO WATER DAMAGE"

Sweet jesus OP, do grow up - you may end up with some sympathy if you do.


im not looking for sympathy, coz sympathy is overated:thumbsup: and what is or does BG1 mean?

thisis a warning for people who take the phone into the shower:thumbsup:
#14
big willy style
3 months in my nokia 5800 started to be unresponsive sent it back to tmob sent it back water damage then sent it of to get repaired through my insurance sent it back fixed with no water damage at all!!!!


Water damage due to crying at football results?:whistling::p
#15
the thing that makes me so annoyed is the fact my phone was working before i updated it and as a result of nokias wonderful firmware update it crashed,and all it needed was a flash which you dont need to open the phone up for. And then to quote me £45 for a repair was insult to injury.
#16
If you have a phone and you can see/access that stupid sticker put duck tape over it before it gets set off.
Always argue if they say water damage.
#17
Just seen this thread. The same thing has happened to me, there is no way my phone has been in contact with any liquid. When i checked the website for updates it said that the phone had been repaired and was on its way, they have not repaired it! CS said send it again for a second opinion, i don't have any faith in Nokia to even send it for a second opinion they will say the same again.

I can't see the sticker thing on it to indicate moisture. From reading this thread now it looks like its a fobb off. It took them 10 days to just tick a box and send it back. The two year warantee means nothing
#18
Lilly_White
Just seen this thread. The same thing has happened to me, there is no way my phone has been in contact with any liquid. When i checked the website for updates it said that the phone had been repaired and was on its way, they have not repaired it! CS said send it again for a second opinion, i don't have any faith in Nokia to even send it for a second opinion they will say the same again.

I can't see the sticker thing on it to indicate moisture. From reading this thread now it looks like its a fobb off. It took them 10 days to just tick a box and send it back. The two year warantee means nothing


where did you get it from?
#19
Lilly_White
Just seen this thread. The same thing has happened to me, there is no way my phone has been in contact with any liquid. When i checked the website for updates it said that the phone had been repaired and was on its way, they have not repaired it! CS said send it again for a second opinion, i don't have any faith in Nokia to even send it for a second opinion they will say the same again.

I can't see the sticker thing on it to indicate moisture. From reading this thread now it looks like its a fobb off. It took them 10 days to just tick a box and send it back. The two year warantee means nothing


I WONT BE HOLDING MY BREATH WHEN DEALING WITH NOKIA. USED TO THINK I DONT NEED PHONE INSURANCE AS MY PHONE HAD A LONG (24MONTH) WARRANTY, IT DONT MEAN SQUAT TO PUT IT POLITELY. LIKE YOU I HAVE LOST FAITH IN NOKIAS WARRANTY. STILL I HAVE LEARNED SOMETHING, NOT SURE EXACTLY WHAT , BUT THERE IS A LESSON IN HERE SOMEWHERE.:)
#20
Nokia customer services are useless, they always have been, Dont expect to get anywhere if you ring up and ask for a manager, they are either in meetings, or they just dont return calls. Useless.

Took me about 6 months to get a replacement, I think my phone went away about 10 times. Turned to the iPhone and havent looked back since!

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