Just wanted to let off steam and vent my fury at Waterstones.
Ordered a book online 2 weeks ago (28th April). Price was the same at Waterstones as Amazon, but decided to go with Waterstones because Amazon was likely to take a few days to deliver. The Waterstones website said it was in stock and usually despatched in 24 hours.
A week later, my order is still processing, so send an email to ask why. 5 days later, get the following response...
This email is to update you on your order status. We launched into our New
Book Hub at the end of January and although this is a vast improvement on
our previous supplier, we have experienced some teething problems which we
are proactively working through to resolve. Your order has been affected
and we are doing our utmost to get this resolved and we should be able
update you on your order early next week.
Thank you for your patience and continued custom.
Not content on waiting another week before I am even updated about my order, I rang them up and was told that, and I quote, "...the order is stuck at the warehouse". So I said, what does 'stuck' mean, and was told "...it means it is not going anywhere".
Absolutely ridiculous. I have now cancelled my order and gone with Amazon which I should have done in the first place.
Anyone else have any stories to tell about Waterstones? It would make me feel better to hear them, to know I am not the only one!
Thanks for listening!