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Waterstones? Having Trouble!

£0.00 @ Waterstones
Bought a book online from Waterstones on the 21/03/2011. It stated free delivery and i should have recieved it for the 30/03/2011. Still hasnt come yet. Checked my account, says Order being …
kyleg44 Avatar
5y, 11m agoPosted 5 years, 11 months ago
Bought a book online from Waterstones on the 21/03/2011.

It stated free delivery and i should have recieved it for the 30/03/2011.

Still hasnt come yet. Checked my account, says Order being processed, awaiting item from suppliers.

Now ive been waiting weeks for this book to arrive. Contacted them , they stated they are still waiting for item from suppliers.

Is this what its normally like? should i complain?
Other Links From Waterstones:
kyleg44 Avatar
5y, 11m agoPosted 5 years, 11 months ago
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(10) Jump to unreadPost a comment
Comments/page:
#1
why dont you just cancel and buy the book elsewhere?
#2
StevenA2000_uk
why dont you just cancel and buy the book elsewhere?


Think am gunna, did it via TCB but itl not be a big loss

Edited By: kyleg44 on Apr 16, 2011 14:20
#3
maybe they are waiting for the book from suppliers
#4
akme
maybe they are waiting for the book from suppliers


haha yes they are , i stated that in op lol, i was just curious how long it would actually take for them to recieve it.
1 Like #5
http://www.nastyhobbit.org/forum/animated_gifs/azn-supplies.gif
1 Like #6
there probably too busy refinancing their debt to care about sending out a book lol
2 Likes #7
Waterstones online is abysmal. The chief exec of the HMV group even said as much just after Christmas.

I`ve tried ordering from them 6 or 7 times and they`ve only ever managed to complete one order, all the others I eventually cancelled because they were `Awaiting stock`, sometimes for months at a time. I think `Awaiting stock` really means `Don`t give a toss about your order` to them.

I`d either order it elsewhere or go instore to order. The staff in the shops are a lot better than the flumps they have running the website.
#8
you are UNLIKELY to receive the book . Same thing happen to me , waited over a month, then received an email to say the order has been cancelled........:( ...... ( No suprise why their business is going down !!)
#9
jcaho7
you are UNLIKELY to receive the book . Same thing happen to me , waited over a month, then received an email to say the order has been cancelled........:( ...... ( No suprise why their business is going down !!)


Same here, intact I waited for months, even then they didn't email to let me know, i just stopped checking if it was despatched. I Was pretty annoyed as i missed the chance of buying it as i expected it from waterstones, and then became unavailable everywhere.
#10
They dont have the cash to keep all of the titles instock so they are ordered direct which is why it maybe taking so long, give them a call or email and they should sort it out, did you a try thier branch find them more helpful tbh.

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