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wedding photography question

honeyb35 Avatar
6y, 10m agoPosted 6 years, 10 months ago
I got married in December 08, and paid a photographer to attend for the day, to supply me with a dvd of images, and to do me a full album.
He attended the wedding and took the photos, and a while later sent me the dvd to select the photos I wanted in the album.
However, to date I STILL don't have the album! I've contacted him a few times, at first he explained he'd just moved house, hence the delay which was fair enough. Then he was sourcing an album for me, with a red cover that matched my dress. Again, great, no problems.
BUT the last time, the excuse was that he was waiting for me to select the photos, which I'd done almost a year before. When I informed him of that, he apologised and told me he'd get on with it. And now, nothing.
Its so embarrassing having to explain to relatives that I don't have the album for them to view! Yes I have the dvd of images but its not the same.
I want to ask for part of my money back, I could have got a photographer to attend the wedding and put the images on dvd for about £250-£300 but I decided to pay extra to have the actual album. If I got the money back I could just get one printed from asda or tesco or something! Would I be entitled to do that, and legally, how would I stand?
Its so irritating cos he seemed a really nice bloke, I've actually got him on my facebook. But I really would like something done, to give to my husband as a valentines day present!
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honeyb35 Avatar
6y, 10m agoPosted 6 years, 10 months ago
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#1
I think hes had long enough to sort it out, I would tell him what you intend to do and ask for part of the money back, see what he says
#2
I'm a wedding photographer and get my albums to clients within a month of them finalising pictures/a proof.

If you've got the copyright to the images from the photographer and the images are high resolution (not just smaller proof images) you can do whatever you want with them.

If you want a professional album designing and making for you I'd be happy to help, send me a PM.
#3
Get some consumer advice mob to contact him and ensure he fulfils his end of the contract - seems like he's had his chance.

Your council will have a team - working alongside Trading Standards. Either that or the Citizens Advice Bureau.
#4
As a Wedding photographer myself, that is inexcusable, i could make a phone call tomorrow and have a tartan wedding album made if i wanted... I'm usually paid in advance, first thing i do is buy the materials, most of my clients have a 2 week honeymoon and i ALLWAYS make sure that album is there for when they return and that was when i was using film.
Now its digital i can upload to colab that day and have them 2-3 days later, so can produce the work within a week.
Not too mention the obvious, he is losing money from reprints etc if no one has seen an album then they will not order if they think the pictures will never arrive.
Personally i would get that money back, demand the original files and do it yourself, if for some reason i could not produce the work within a month , i would be too embarrased to charge.
#5
spider1986
I'm a wedding photographer and get my albums to clients within a month of them finalising pictures/a proof.

If you've got the copyright to the images from the photographer and the images are high resolution (not just smaller proof images) you can do whatever you want with them.

If you want a professional album designing and making for you I'd be happy to help, send me a PM.


Thats what I was just about to say, so many people dont realise they dont have the copyright to what they consider their own photos!
#6
thats awful. I got married 4 weeks ago and have had my wedding album for 2 weeks now
#7
December 2008? That's ridiculous. I'd ask for a partial refund to cover the cost of the album (maybe £40-£100). You can make your own album quite cheaply and easily using Photobox.co.uk, or an equivalent service from Asda or one of the other supermarkets. Photobox do nice crystal albums for £39 (http://www.photobox.co.uk/shop/photo-books/crystal-deluxe-photobook). You just need to upload your photos and they then have special software, enabling you to design each page of the album, deciding which photos go where, and writing captions where required.
#8
I just hope he hasn't lost the original files and is stalling.
#9
You've clearly been too patient with him as that's a total joke to wait so long for a paid professional - I'd contact him and make it clear that you expect the album shortly (think up a deadline) and tell him that if he can't make that deadline (or he fails to do so) you expect a partial refund.

John
#10
awoodhall2003
Thats what I was just about to say, so many people dont realise they dont have the copyright to what they consider their own photos!


I waive copyright for my clients with a signed form, if the OP has this she can do whatever she wants.

My concern is that maybe the disc is a proof disc and that the images are either massively reduced in size or watermarked. If they're high resolution images and copyright has been waived then there would be no problem reproducing them.
#11
my photographer never chased me for my choice when i questioned this she told me sometimes worried the couples are no longer together!!! but my photobook was an extra and she never charged up front for this as above she waives the copyright it look me 12 months to choose what to go in!
#12
Thats disgraceful!

Another good, not the cheapest but good quality photo book printer is Fotobook they are really quick I have used them many times for Wedding photos. Its really easy to make the books I would highly recommend.

I hope you get it sorted.
#13
I definetely have high resolution photos, as I specified I wanted this, and yes I have the copyright. I HATE making demands, especially as if he decides to get into gear and sort it, then I'd have to face him and I don't want him getting nasty with me over it.
I'm going to email him in a minute and tell him I want a partial refund so I can afford to buy an album and get them printed elswhere. I just didn't want him claiming that I wasnt entitled, but obviously if other photographers agree that the timescale is far too long then he can't make a comeback over that!
#14
Let us know how you get on
#15
honeyb35
I definetely have high resolution photos, as I specified I wanted this, and yes I have the copyright. I HATE making demands, especially as if he decides to get into gear and sort it, then I'd have to face him and I don't want him getting nasty with me over it.
I'm going to email him in a minute and tell him I want a partial refund so I can afford to buy an album and get them printed elswhere. I just didn't want him claiming that I wasnt entitled, but obviously if other photographers agree that the timescale is far too long then he can't make a comeback over that!



As long as you have the copyright then I would ask for your refund, at least you have another option available if he doesn't provide you with an album. And asking for money back might spur him on, you never know!

if you need anything else let me know, I'd be happy to help!
banned#16
Paid £600 for 3 photographers got 750+ photos on 5 DVDs had to pay an extra £200 to hold the copyright to the images. Took just under a month to get them back.
#17
lumoruk
Paid £600 for 3 photographers got 750+ photos on 5 DVDs had to pay an extra £200 to hold the copyright to the images. Took just under a month to get them back.


That actually sounds quite good, my photos were pretty naff tbh, theres only a few that I like! I said the one photo I definetely wanted was one of my 3 kids together, didn't get that, and only got a few with them in at all! I got 2 full group shots, which were taken from a stupidly long distance so you can barely make anyone out, and there was no organisation there, so people like my dad are hiding at the back, and relatives I dont really want photos of are stood right next to me!
It was a massive disappointment, but I thought it was me going for the cheap option. In actual fact I only paid just over £200 less than you! I'd have paid that for more photos!
#18
For my parents vow renewal we paid £250 for 2 photographers, 2 discs with all 500+ photos on, a 3rd disc which was a slide show of all the photos, copyright so we could get them printed anywhere - and he altered some of the photos to give a second version in black and white, but with maybe the colours on the flowers picked out etc.

We had the discs within 2 weeks

Just used the same people and got some photos of my niece, paid £50 for a photoshoot, 5 printed photos 8x6 and a disc with 105 photos on with copyright so we can get them printed anywhere. Got them done the week before christmas, had the disc within about 2 weeks, picked the 5 photos we wanted and told him the next day, had the photos within 8 days (AND he is really ill at the moment! He said thats no excuse, he can do it from home since its all digital and he had already taken the photos!)
#19
It doesn't matter how much you are paying you should always always always get some form of written contract draughted up when hiring a photographer especially for big/important events.

TBH any photographer with any sense will automatically have a contract for any job, it protects the photographer if anything, and should give the client peace of mind.

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