Went to phone the doctors and the appointment line is closed - HotUKDeals
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Went to phone the doctors and the appointment line is closed

philmitchell Avatar
6y, 6m agoPosted 6 years, 6 months ago
Went to phone my doctors to make a appointment for my wife and it's says "sorry the appointment line is closed at the moment" What a bloody joke it's a medical practice and they close the line because it's dinner time.
philmitchell Avatar
6y, 6m agoPosted 6 years, 6 months ago
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(33) Jump to unreadPost a comment
Comments/page:
#1
Would you rather it ring and no one answer?
#2
call after dinner time then
#3
cut backs, what do you expect the service to get better..............
#4
I guess both of you don't get the point, it's a medical practice where people want to get in contact with their doctor, sure they don't have to go to dinner all at the same time. and someone should be there to pick up the phone when people needs them.
#5
The appointment line closes at mine at 1pm for the day. It's a shambles, not that it bothers me.
[mod]#6
Well it is only an appointment line. Call up when it opens. It is not as if they would have offered you an appointment in "10 minutes" so it makes no difference.
#7
philmitchell
I guess both of you don't get the point, it's a medical practice where people want to get in contact with their doctor, sure they don't have to go to dinner all at the same time. and someone should be there to pick up the phone when people needs them.


i totally get the point actually, they are not an emergency service hence the need to make an appointment.

:thumbsup::roll:
#8
Alfonse
i totally get the point actually, they are not an emergency service hence the need to make an appointment.

:thumbsup::roll:


Edit: Oops!:oops:
#9
you could go in and book one
#10
moob;8711577
They're not really, the ambulance is an emergency service or A&E - which are available 24/7.

he said they weren't lol
#11
Alfonse
i totally get the point actually, they are not an emergency service hence the need to make an appointment.

:thumbsup::roll:


moob
They're not really, the ambulance is an emergency service or A&E - which are available 24/7.


are you my echo?

:whistling:
#12
Mine close for two and a half hours at lunchtime. Once I was there, seeing the midwife and we got locked in as she overran. The midwife isn't part of their staff, just uses a room there for appointments, so didn't have a key to get out. The caretaker chap wasn't there, and the ladies in the staff area (receptionists) just blatantly ignored us and pretended they couldn't hear. Midwifey had to call a doctor down from the top floor to let us out. He was fuming when he saw all the receptionists just sitting there behind magazines pretending to not hear us. I have a proper problem with doctor's receptionists, and could go on for hours on the subject. I'd like the opportunity to BE one for a while, just to see if it's something that they teach them to be, or if it creeps up on you, and you end up just being plain evil to everyone.
#13
The staff are possibly doing other things like answering repeat prescriptions, questions from patients I doubt that all the reception staff are on lunch at the same time they do have other jobs they HAVE to do other then answer the lines to make appoinments!
#14
Penny Saver
Mine close for two and a half hours at lunchtime. Once I was there, seeing the midwife and we got locked in as she overran. The midwife isn't part of their staff, just uses a room there for appointments, so didn't have a key to get out. The caretaker chap wasn't there, and the ladies in the staff area (receptionists) just blatantly ignored us and pretended they couldn't hear. Midwifey had to call a doctor down from the top floor to let us out. He was fuming when he saw all the receptionists just sitting there behind magazines pretending to not hear us. I have a proper problem with doctor's receptionists, and could go on for hours on the subject. I'd like the opportunity to BE one for a while, just to see if it's something that they teach them to be, or if it creeps up on you, and you end up just being plain evil to everyone.



I really hope that you dont mean ALL receptionists as my sister is a drs receptionist and often gets a lot of abuse from patients...usually drunks or drug depend or shouting at her cause people have missed the appoinment cause they have turned up VERY late etc....
Please dont tar everyone with the same brush
#15
Alfonse
are you my echo?

:whistling:


t0mm
he said they weren't lol


Oops - my bad! :lol: :whistling:
#16
Penny Saver
Mine close for two and a half hours at lunchtime. Once I was there, seeing the midwife and we got locked in as she overran. The midwife isn't part of their staff, just uses a room there for appointments, so didn't have a key to get out. The caretaker chap wasn't there, and the ladies in the staff area (receptionists) just blatantly ignored us and pretended they couldn't hear. Midwifey had to call a doctor down from the top floor to let us out. He was fuming when he saw all the receptionists just sitting there behind magazines pretending to not hear us. I have a proper problem with doctor's receptionists, and could go on for hours on the subject. I'd like the opportunity to BE one for a while, just to see if it's something that they teach them to be, or if it creeps up on you, and you end up just being plain evil to everyone.



yikes what an experience.

yes they are very annoying. last doctors there was an evil lady and a nice one. ultimately i left that surgery as i couldnt stand it when evil one was there.
#17
tbh they act like they are on a par with the professionals. u gotta go through them to see a doc, hence they are all that. thats how it comes across to me anyways!
[helper]#18
Penny Saver
Mine close for two and a half hours at lunchtime. Once I was there, seeing the midwife and we got locked in as she overran. The midwife isn't part of their staff, just uses a room there for appointments, so didn't have a key to get out. The caretaker chap wasn't there, and the ladies in the staff area (receptionists) just blatantly ignored us and pretended they couldn't hear. Midwifey had to call a doctor down from the top floor to let us out. He was fuming when he saw all the receptionists just sitting there behind magazines pretending to not hear us. I have a proper problem with doctor's receptionists, and could go on for hours on the subject.


Why not leave feedback about the practice on [url]www.nhs.uk[/url] Just search for your practice and then provide some feedback. This can be viewed by anyone on the internet so maybe the practice will take notice......but don't make it personal and just keep to the facts.
#19
They should really have staggered lunch breaks (if the surgery is busy enough to warrant more than 2 receptionists), sometimes people can only make that call in their lunch breaks.
And no, not ALL doctors receptionists are bad, we have about 5 in ours, and 3 of them are lovely, always helpful etc. The others are just plain nasty and make you feel you've crawled out from under a rock.
#20
OP, Heres my experience of booking an appointment with the quack:

Doctors Receptionist "Hello"
Me "Hello, i'd like to book an appointment with a doctor"
Doctors Receptionist "Is it urgent"
Me "Well not really"
Doctors Receptionist" Ok, i can fit you in 6 months from now"
Me "Ermm, bye"

:w00t::w00t:
banned#21
WOW - some people moan about anything. So the OP wants an extra employee to man the telephone for 1 hour per day cos they're too lazy to call back!
#22
transit
OP, Heres my experience of booking an appointment with the quack:

Doctors Receptionist "Hello"
Me "Hello, i'd like to book an appointment with a doctor"
Doctors Receptionist "Is it urgent"
Me "Well not really"
Doctors Receptionist" Ok, i can fit you in 6 months from now"
Me "Ermm, bye"

:w00t::w00t:


Very similar to most of my calls, except they usually also ask what the problem is, so they can decide whether or not it is deserving of an appointment that day, the next, or in any preordained yet ultimately random time.
#23
transit
OP, Heres my experience of booking an appointment with the quack:

Doctors Receptionist "Hello"
Me "Hello, i'd like to book an appointment with a doctor"
Doctors Receptionist "Is it urgent"
Me "Well not really"
Doctors Receptionist" Ok, i can fit you in 6 months from now"
Me "Ermm, bye"

:w00t::w00t:


Weak.

I've had to book appointments twice recently, both for a quite urgent matter. The first occasion, I was offered an appointment within four hours. The second was within two. Can't fault that for service. Even with the less urgent stuff though, I don't think I've ever had to wait more than two or three days to be seen. I always get the same doctor, and the receptionists there are friendly and efficient, too. It depends on where you are I guess, but the NHS can be excellent.
#24
all doctors close for lunch. our last gp only gave appointments from 9 till 11.30 then 4.30 till 6pm no idea why they had such a big break inbetween
#25
csiman
WOW - some people moan about anything. So the OP wants an extra employee to man the telephone for 1 hour per day cos they're too lazy to call back!



I don't want them to man the bloody phone for 1 hour aand don't want a extra one aswell and I have called back and it's still not open :whistling:
#26
csiman
WOW - some people moan about anything. So the OP wants an extra employee to man the telephone for 1 hour per day cos they're too lazy to call back!


Yeah. By the way, feel free to amuse yourself for a few minutes by doing some maths. Try and work out how much it'd cost to hire an extra receptionist, or just to insert 90 minutes additional working time into each day of each each week. What do you reckon that figure would mean in terms of other service cuts?
#27
dxx
Weak.

I've had to book appointments twice recently, both for a quite urgent matter. The first occasion, I was offered an appointment within four hours. The second was within two. Can't fault that for service. Even with the less urgent stuff though, I don't think I've ever had to wait more than two or three days to be seen. I always get the same doctor, and the receptionists there are friendly and efficient, too. It depends on where you are I guess, but the NHS can be excellent.


Well youre lucky/or you use a very small practice...my reply was almost indicitive of what happens..........touch wood i rarely need to visit a quack.

Also i dont have a problem with the NHS at all !

:thumbsup:
#28
make a complaint........its the english way, that will soon get it sorted:lol:
#29
I've been with three different doctor's surgeries in my lifetime, all of which have always had their phones closed at lunchtime. I think it's fairly standard practice??
#30
cookiemonster83
I've been with three different doctor's surgeries in my lifetime, all of which have always had their phones closed at lunchtime. I think it's fairly standard practice??


Cant blame them though, i mean who wants to eat their prawn sandwich with a packed waiting room coughing and sputtering all over it :thumbsup:
#31
I cannot see what the problem is?

this is quite normal practice

it is also a bank holiday weekend so they may close early anyway

if its urgent call NHS direct or A&E

if its routine just call on tuesday morning

if you are unhappy with the NHS I believe you can pay to go private...
#32
fab_1;8712048
all doctors close for lunch. our last gp only gave appointments from 9 till 11.30 then 4.30 till 6pm no idea why they had such a big break inbetween


OK then let me tell you :thumbsup:
Lots of form filling for further investigations and treatments required by patients. Dictating letters to other specialists which often involves delving back in medical histories to make sure all info is included. Processing insurance forms, DVLA, housing, disability forms etc. They all want verification of info so things have to be double checked before releasing info.

Dealing with the pile of letters that comes from hospitals. Again, lots of info that has to be actioned, new drugs to be added to medication etc. Read and action all the blood and x ray tests that come back, they one you have arranged for people. Making sure people are contacted when abnormal results come in. Time consuming when address / phone numbers sometimes change frequently.

Reading latest updates on new medical developments / drugs etc. Team meetings. These things are not just done by the GP but involve the whole team. Lots more online, paperless but still requires accurate management.

Just because no patients, does not mean no workee :whistling:
#33
iglimpse
OK then let me tell you :thumbsup:
Lots of form filling for further investigations and treatments required by patients. Dictating letters to other specialists which often involves delving back in medical histories to make sure all info is included. Processing insurance forms, DVLA, housing, disability forms etc. They all want verification of info so things have to be double checked before releasing info.

Dealing with the pile of letters that comes from hospitals. Again, lots of info that has to be actioned, new drugs to be added to medication etc. Read and action all the blood and x ray tests that come back, they one you have arranged for people. Making sure people are contacted when abnormal results come in. Time consuming when address / phone numbers sometimes change frequently.

Reading latest updates on new medical developments / drugs etc. Team meetings. These things are not just done by the GP but involve the whole team. Lots more online, paperless but still requires accurate management.

Just because no patients, does not mean no workee :whistling:


ok thanks :thumbsup:

but none of the other doctors in this area have such a big break

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