ok so there was a misprice on myprotein.co.uk and I got 4 x 5kg bags of protein for £25.20 instead of £139.90. Something went wrong with their price matching software i guess.
Now I have a receipt quoting the £23.94 , i have been charged £23.94 and this have left my account and the things i ordered arrived yesterday.
today they have emailed me saying they want more money ! or they want to come and collect them.
Now i thought that when they dispatched it, money has left my account and i have recieved the item then thats it, they can't ask for anymore money.
Can someone please point me in the right direction regarding some legal jargon I can quote saying i dont have to pay them anymore money
copy of email below:
Thank you for placing your recent order with Myprotein.com
We have identified a discrepancy in the order process that has inflated the value of discount that you have received on the Price Matcher. I’m sure you will have recognised that you received a far higher discount amount than you had anticipated.
The price match that you had requested would have presented:-
The incorrect price you received was:-
Difference to be collected:-
Should you wish to retain the products in this order, I will reduce the amount payable by 10% as a gesture of goodwill. To this effect, a further payment of £103.14 is required and I would be grateful if you could contact me to make payment at your earliest convenience.
Alternatively, we will arrange to collect the products back from you at a convenient time and location.
Please accept our apologies for any inconvenience and I look forward to hearing from you in due course.
None, everything advertised is "offer for sale" and no contract takes place until money has been exchanged.
Now on bitterwallet - http://www.bitterwallet.com/can-a-retailer-make-you-pay-for-a-misprice-once-you-have-the-goods/33510