What do i say to Sony so i can exchange my psp1003? do they charge or is it free? - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

What do i say to Sony so i can exchange my psp1003? do they charge or is it free?

samnagr8 Avatar
8y, 3w agoPosted 8 years, 3 weeks ago
I've heard some people say they've exchanged their unworking psps by ringing up Sony. I'm wondering if anyone please can help me! What is the best thing to say and do they charge for this service? I've heard some say they charge and some say it's free. I would really appreciate any help anyone can give me and rep will be given! Thanks!
Tags:
samnagr8 Avatar
8y, 3w agoPosted 8 years, 3 weeks ago
Options

All Comments

(28) Jump to unreadPost a comment
Comments/page:
1 Like #1
How old is it, have you still got the proof of purchase?
#2
i did mine a few weeks ago and they exchanged it free of charge no proof of receipt nothing just arranged a collection I can give you the number to call if you want as long as you havent dropped it? and the screen is cracked
#3
Hi sony has clamped down on replacing the psp 1003 model unless you have proof of purchase they will charge you £65 for a replacment one, Whtas wrong with it i might be able to help with a repair or repair it for you.
Give them a call its worth a try
#4
Also they will want the battery and charger
#5
whats the difference with a psp 1003
[mod] 1 Like #6
Main thread can be found here >http://www.hotukdeals.com/item/138534/free-replacement-psp-or-ps3-for-you/showthread.php?t=138534.

May provide some help & advice on best thing to say :thumbsup:
1 Like #7
tubbies74
whats the difference with a psp 1003


psp1003 is the old phat model and the 2003 is the slim and light model
#8
I had my phat old model replaced in June no questions asked no receipt they arrange collection and delivered at the same time good as new
1 Like #9
We had a faulty console sent it to sony before they do any repairs they will contact you. They did want to charge for repairs but we told them we were not prepaired to pay as it was still under warranty. With a little bit of haggling over the phone they sorted the fault out and no charge. Good luck.
#10
Thanks everyone for the advice!!, tubbies 74 please can you give me the number,and what do you think i should say? The psp is completely dead won't come on or anything. I tried taking the battery out and turning on it still didn't work. I really appreciate everyone for their helpful advice!!
#11
electriclinux
How old is it, have you still got the proof of purchase?


It's been over a year unfortunately
#12
sigma
Main thread can be found here >http://www.hotukdeals.com/item/138534/free-replacement-psp-or-ps3-for-you/showthread.php?t=138534.

May provide some help & advice on best thing to say :thumbsup:


Thanks, that is very helpful!!:thumbsup:
1 Like #13
i have sent info to you
#14
tubbies74
i have sent info to you


Recieved thanks:thumbsup:
#15
Had a v1 (1003) PSP which I got cheap from ebay a few days prior exchanged for a brand new one.

Made up a date of purchase.

Made up a fault (UMD discs were 8/10 not loading - was techy but not overly so, making it so the guy on the phone could come to a solution, i.e. problem with the laser, needs replacing - this works)

Brand new one 2 days later, straight swap. Sony use a collection agency which do pickups for various companies as far as I could tell - they'll check the box for the PSP, battery and original mains charger. Nothing else is required in the exchange. Your new PSP will come in generic packaging.

Good luck!
#16
the screen on my son's PSP has stopped working - it's not cracked or anything - will they replace it for him?
1 Like #17
tessb
the screen on my son's PSP has stopped working - it's not cracked or anything - will they replace it for him?


I don't see why not. If it's out of warranty just follow my lead above...

"When did you purchase the PSP?"

"umm.. it must have been before christmas.. last week of november? 25th I think..."


:)
#18
how did you get on?
#19
how did you get on today with sony?
#20
sorry, i've only just found time to properly sit at the computer, i've been at the hospital all day today so hopefully will ring tomorrow
#21
I rang this morning and after taking my details, and the psp serial number he went away for a few seconds then came back and said they now charge £65 for a exchange. My sister who called yesterday said they said they would exchange hers! :? I don't know why this is so, she had the same problem as me of it not turning on but her psp lights did flash. Do you think it's worth ringing back with different details and change the serial numbers a little when they ask? or does anyone know if they actually check the psp serial numbers when they come to collect? Thanks for any help!! :thumbsup: I can't fork out for a new replacement, i couldn't possibly afford it, but i feel bad for my son who loves the psp.
#22
they dont check the serial numbers when they collect but if you have already given your address you may have a problem perhaps you can use your mums address of something worth another go
#23
tubbies74
they dont check the serial numbers when they collect but if you have already given your address you may have a problem perhaps you can use your mums address of something worth another go


You're wonderful! Thanks:thumbsup:
#24
I bought my PSP in the States and have had it for over 3 years. I've probably had less than 50 hours use out of it and the UMD drive has packed in.

The unit itself is immaculate, would they even consider replacing it? In case you're wondering how I can get so little use out of a console I'm also a DS owner :thumbsup:
#25
Thankyou everyone who's helped by replying to my post!! I can confirm that it does still work! I rang up and told them the analogue stick doesn't work properly and they said it was a manufacter fault and so will replace it (for free) for another same model. It arrived and looks like a brand new psp 1003, the inside might be refurbished. My son is so overjoyed so i wanted to say lots of thanks to everyone, especially tubbie74 for your pms. Thanks everyone:thumbsup:
#26
no problem glad I could help
#27
samnagr8
Thankyou everyone who's helped by replying to my post!! I can confirm that it does still work! I rang up and told them the analogue stick doesn't work properly and they said it was a manufacter fault and so will replace it (for free) for another same model. It arrived and looks like a brand new psp 1003, the inside might be refurbished. My son is so overjoyed so i wanted to say lots of thanks to everyone, especially tubbie74 for your pms. Thanks everyone:thumbsup:


So you gave them the correct serial number, and they replaced it without a receipt?
#28
thesaint
So you gave them the correct serial number, and they replaced it without a receipt?


Actually i gave the same serial number but changed one of the numbers,:oops: i felt quite bad but to tell you the truth the person i spoke to was so much nicer then before. I think it's to do with who you talk to on the day. And yes i said i had no receipt it was a gift

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!