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What happend to royal mail undelivered parcels with no return address ?

rainforestrainforest

Recently i sold an item on ebay, copied the confirmed address from paypal and sent the item 1st class standard.
After few days the buyer contacted me saying they havent received the item, i told them to wait few more days if nothing received i will refund which i did.
after 15 working days i submitted a claim to royal mail, today i received a letter from RM telling that the receiving address is not recognized within their network .
Does this mean i lost in this case ? i didnt label the parcel with return address. therefore i wont receive it back ?

All Comments (21)

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1
    boothy
    i didnt label the parcel with return address. therefore i wont receive it back ?



    take a guess

    Edited By: boothy on Sep 14, 2011 17:22
    Retro89
    They get "lost".
    alanlukeb1
    Retro89
    They get "lost".

    Or lie.
    Mallow2
    Items with no return address all get sent to the main office. There I 'think' they open them to see if there is an address inside and return it that way.

    You will have to refund the buyer.
    nick1981
    Yes this will sound cynical - but "some" buyers, (if the item is not sent via a form of recorded/trackable delivery) will "pretend" the item was never received, when infact the item is with them............but how can you prove this???....you cant, hence paypal will make you refund them........
    tip for the future if the item is of any significant value, pay 70p odd extra and senf first class recorded, its worth it.
    rainforest
    boothy
    i didnt label the parcel with return address. therefore i wont receive it back ?

    what i meant i fully described the item on their claim form maybe somehow help them find it and return it to me
    how can an address be confirmed with paypal when royal mail say it s not recognised within their network, i provided them with proof of postage too


    take a guess
    sancho1983
    They auction them don't they?

    http://www.bbc.co.uk/news/uk-politics-14785851 Worth nearly a million pounds too...
    DE4L3R
    they get sent to belfast to the returned letters branch.
    inside they check for a return address , if no address then they get DESTROYED.
    R.L.B return letters branch
    R.T.S return to sender
    bit of post office terminology for u.
    nick1austin
    If there is no valid address inside the parcel then it will be sold at auction and the RM get to keep any profit.
    Ritchie 2
    Lesson learned here I think,

    When selling anything on Ebay or any other internet private sales site, use recorded delivery where they have to sign for the item upon delivery and is insured to an appropriate level.

    Should the buyer claim he does not have the item then the liability is then with Royal Mail, if Royal Mail fail to provide a copy of the signature then again it it their fault.

    So much of regular mail services is based on trust, and there are way too many people out there willing to exploit the system.
    rainforest
    how does paypal confirm addresses where royal mail dont recognise them ??!!
    nick1austin
    rainforest
    how does paypal confirm addresses where royal mail dont recognise them ??!!
    PayPal confirmed addresses are a joke. When I originally created my PayPal account I had to link it to a credit card and PayPal credited a tiny amount to the credit card to check that the address I had given was accepted by the credit card payments system as valid.

    Since then I have moved address. PayPal just asked me for my new address. Every line of my new address I had to type myself, there was no post-code lookup and no tiny payment view the credit card system to check that it was valid. Straight away PayPal listed my new address as CONFIRMED but I got the impression I could have entered a totally bogus address and PayPal would have listed the bogus address as my new CONFIRMED address..
    rainforest
    well lessons learned here at a big price !
    33342
    do a post code look up on the royal mail site and check the address, if it is correct then ring them and ask what they mean.
    Johnboy_1975
    If you get a receipt from RM (proof of posting), you will be covered up to the value of £29. So sending recorded isn't necessary
    rainforest
    There s a twist here I relied on Paypal address which was confirmed. Now after when RM said I'm not liable for compensation because the destination is not recognised in their system and it should be returned to me, I did a search for this address but never came up correct.
    33342
    Johnboy_1975
    If you get a receipt from RM (proof of posting), you will be covered up to the value of £29. So sending recorded isn't necessary


    not if the address it was sent to was incorrect, and its £46 not £29

    OP what has the buyer said about all this?

    Edited By: colinsunderland on Sep 14, 2011 18:55
    Ritchie 2
    Problem here was you were relying on the seller to be honest about whether they received the parcel and to provide the correct details. Really if the seller provided the incorrect address then the fault is with him, however signed for, or recorded delivery would have protected you a bit more.

    I would put it down to experience, I had a similar situation in my early Ebay days - now though I insist on recorded delivery and charge the appropriate fee's.
    IceRaptor
    just phone up the belfast building and give them the address where you sent the item and maybe they can help.
    rainforest
    colinsunderland
    Johnboy_1975
    If you get a receipt from RM (proof of posting), you will be covered up to the value of £29. So sending recorded isn't necessary


    not if the address it was sent to was incorrect, and its £46 not £29

    OP what has the buyer said about all this?


    im contacting the buyer ATM but no answer things seemed fishy the buyer tried to open a case 3 days after they bought the item


    IceRaptor
    just phone up the belfast building and give them the address where you sent the item and maybe they can help.


    do you have a contact number for them ?

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