What's my right? - HotUKDeals
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What's my right?

kemot1984 Avatar
9y, 1m agoPosted 9 years, 1 month ago
I've recently made an order for two photo calendars using Pixum. I'll my orders with them have usually been of great quality. However, when I got the calendars, I couldn't believe my eyes. The quality was just appalling. the whole desk calendar was just a metal box and 12 printed photographs. Anyway, I complained to them and they basically said that they will not do anything about it and they hope "I would get to like the calendars I received".

Now, what's my position on this? Ideally I'd like to send this **** back to them (to Germany!!!) and get a refund. But I already asked for this and they refused...
kemot1984 Avatar
9y, 1m agoPosted 9 years, 1 month ago

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just say its damaged and not of fit for its purpose and that you are a loyal customer, then see if they will refund it. You might have to look at the T&Cs on their website. This should help http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchan
Actually, the damaged or not fit for purpose arguments won't work - they're based in Germany, so British law doesn't apply to them.

Unless anyone has any better ideas, I think that for this one, your only options are to ask very nicely (although even if they do give you a refund, they'd be entitled to charge a restocking fee and leave postage costs to you), or live with it. You could always hawk them on eBay, mind.
charge a restocking fee

Surely that rule can't apply to custom photo calendars though :giggle:

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