Sold something on ebay that was in fully working order, i also stated pick up only, lady who bought the item arranged a pick up by DHL, i didn't box or package it up because it was too big and i didn't state that when i sold it on ebay.
Now i get an email back from the buyer saying that DHL are sending it back to me because they have broken something of it and will not deliver to the address i provided. Now the lady is stating i need to phone DHL up, also i need to claim for the item and they will claim for the delivery cost's but i never wanted delivery only pick up from my house!
Am i libel for this? what should i do? just leave it or go through the procedures of the claim etc?
Oh and DHL state that they will not take anything that isn't packged/boxed etc yet they have still taken the item and broke it!