hi guys, i got a problem with a company called amazon.co.uk, as you may know you can sell from through them like ebay, well ive been selling stuff with them for the past 2 years and never had a problem and then my luck changed for the past 4 months i havent sold anything because they have blocked by seller account, and all they said was because of feedback the thing i dont get i have over 95% positive so what is the problem? and they refunded a buyer without my permission and till this day i dont have the item. so the buyer got it for free i dont even know if they can do that. i have sent them countless emails still no proper answer, spoke to trading standards and they have said we cant help you as you count as a trader but the lady was nice and advised to write a letter to thier registered address by a recorded form. first found out thier address on thier website which was in luxembourg sent them a letter waited about 2 weeks still no response till this day, so can anyone help me please as i am really helpless. all i want is for my account to be reopend and my money to be refunded which they took without my permisson as the guy wanted a refund after 45 days he bought the item.
any help would be appreciated