What would you class as a Senior Manager?
In my job, we have two main departments, Enquiries & Investigations. Each department is set up as follows:
Enquiry/Investigation Officers
Enquiry/Investigation Managers (these manage teams of 7-8 Officers)
Head of Enquiries/Investigations (these manage the team of 5-6 Managers)
We then have a manager who oversee's the two Head's of Departments, and then the Chief Executive.
Would the Enquiry/Investigation managers be classed as a senior manager, or would that start at the head's of the departments?
I assume some companies will differ, but just after a general consensus as to what people think? Obviously there is an actual reason but I wont bore anyone with the details. Thanks.
All Comments (18)
Jump to unread Post a CommentYeah thats what I thought. Thanks.
It's an office/contact centre and my previous roles have been call-centre based so i'm used to that many managers, but the first level of managers are basically team leaders, they've only just recently changed the title to Enquiry/Investigation Managers, it used to be Senior Enquiry/Investigation Officer.
THat does actually sound like a couple of managers in my place lol.
Edited By: crow99 on May 10, 2011 21:40
You don't need that many managers. <----- that's a full stop.
It breeds contemptment.
I work in the Enquiries department, and the role of the Enquiry Officer's is to answer phones and respond to letters/emails etc. The role of the Enquiry Managers (used to be Senior Enquiry Officers) are similar to a team leader, we go to them for advice/esclated issues, and they manage our personal development records and workload and review the work we're doing. The Head of Enquiries oversees the Enquiry Managers, and makes the decision as to how we work and any new processes our department are going to implement. So i see it that the Head of is a Senior Manager, not the ones who manage the Enquiry Officers.
Thats where you wanna aim for, big money no work lol ;)
You don't need that many managers. <----- that's a full stop.
It breeds contemptment.
In terms of the number of managers, i'm not that bothered really. It was an issue I had as they're trying to dismiss me for gross misconduct, well i've been dismissed but have an appeal tomorrow, but the disciplinary policy states a senior manager needs to conduct things, and it was my direct manager that conducted everything and dismissed me, but I dont feel that he is senior enough to do what he's done.
Thats where you wanna aim for, big money no work lol ;)
i'm really good at the coming in at 10am bit. lol
Thus far it seems to work okish.
Edited By: DragonChris on May 10, 2011 22:01
Thus far it seems to work okish.
You were doing good until that last sentence! Again, too many managers.
You don't need that many managers. <----- that's a full stop.
It breeds contemptment.
In terms of the number of managers, i'm not that bothered really. It was an issue I had as they're trying to dismiss me for gross misconduct, well i've been dismissed but have an appeal tomorrow, but the disciplinary policy states a senior manager needs to conduct things, and it was my direct manager that conducted everything and dismissed me, but I dont feel that he is senior enough to do what he's done.
OP - from what you have said so far I would agree with you that a senior manager would be someone higher up than a "team leader" role .... good luck with the appeal.
John
just like a senior employee, some people have no interest in climbing the career ladder but can be or are more knowledgeble than their "superiors"