Recently opened 2 children's savings accounts with Halifax for my 2 kids online, but you have to go into the branch to verify their ID and a couple of other things. So i went armed with all the necessary stuff yesterday, joined the counter queue only to be told I needed to go to a different desk and that they could deal with everything there. Waited at the desk for about 5 mins ID was verified but was told I would have to go to the counter again for the rest of the transactions. Whilst waiting in the queue once again heard several customers complaining about the service they had received and saw one member of staff shut the door literaly in a customers face as they were closing, he had lost his card in the machine outside and was told come back tomorrow and we will get it for you!! Charming
So my question is what would you do, they seem to pay the best interest for this type of account 6% but i have read several blogs now too about their dreadful CS - hopefully I will not have to deal with them in the branch anymore as it is an online account.