What would you do with this eBayer?? (Update Sun 18.10 ,Victory is mine!!!) - HotUKDeals
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What would you do with this eBayer?? (Update Sun 18.10 ,Victory is mine!!!)

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I ordered the "Streetfighter IV" collectors edition for the PS3 from a guy from ebay, he has 480 (100% positive) feedback, item was described as "excellent condition only opened to check contents" he … Read More
clondikemike Avatar
8y, 2m agoPosted 8 years, 2 months ago
I ordered the "Streetfighter IV" collectors edition for the PS3 from a guy from ebay, he has 480 (100% positive) feedback, item was described as "excellent condition only opened to check contents" he also wrote that this is the last of 6 he had for sale (just checked feedback and hasnt had any for 2 months), ordered it on the 8th of March and it arrived today (stated dispatched within 1 day so that p'd me off anyway), emailed him yesterday to ask where it was and he gave me the old chestnut "i was in hospital sorry"

So its arrived, it was posted in a large envelope!!!!!! with no padding and the box is damaged and it has seen better days to be honest, am i within my rights to return it?, it is supposed to be a collectors edition and i paid for the whole package not just the contents
clondikemike Avatar
8y, 2m agoPosted 8 years, 2 months ago
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#1
yeah take it up with ebay after 7 days if he doesnt want to take it back..
#2
get a refund. If buyer wont refund in full inc. price to return game to him make sure you return recorded, so he cant claim never arrived. Start dispute item significantly not as described photograph damage and envelope as proof for paypal
#3
wonkey
yeah take it up with ebay after 7 days if he doesnt want to take it back..


Im fuming tbh, apart from the poor delivery, i was really looking forward to playing it, even stupid enough to buy a tournemant fightstick and this bag of rubbish turns up
#4
DIVA1977
get a refund. If buyer wont refund in full inc. price to return game to him make sure you return recorded, so he cant claim never arrived. Start dispute item significantly not as described photograph damage and envelope as proof for paypal


Good idea with the photo, why would someone post a "collectors edition" in an envelope:roll:
#5
clondikemike
Im fuming tbh, apart from the poor delivery, i was really looking forward to playing it, even stupid enough to buy a tournemant fightstick and this bag of rubbish turns up

Gutted for you mate, hate it when ebay sellers dont live up to expectations and pack things in the hope the royal mail wont damage them!
#6
lol i love how ppl make up that they have been in hospital or a family member has. As a seller ive heard this story over 6 times in 3 years. Last time was last week.

Anyway i would email the seller and ask for a refund, If he agrees then send it back and wait for your refund. If he dont respond or dont agree to it then log into paypal and file a dispute. Paypal will ask you to send it back and provide tracking information (so send it 1st class recorded).
#7
it does annoy me sometimes. when buying things on ebay, people do expect store service with returns etc. is there a possiblity royal mail could have damaged this?

I think if you are certain it left the buyer in this condiiton, you may have a case. if royal mail did it. then I dont know what you can do.

it can take a few days for people to post things cant it, so a few days is not too bad.
#8
I know, i have had the "mums died, dogs died, dads died" excuse over my past few years on eBay, problem is you end up not believing anyone
#9
aircanman
it does annoy me sometimes. when buying things on ebay, people do expect store service with returns etc. is there a possiblity royal mail could have damaged this?

I think if you are certain it left the buyer in this condiiton, you may have a case. if royal mail did it. then I dont know what you can do.

it can take a few days for people to post things cant it, so a few days is not too bad.


Surely it should be packaged in a way that it should not get damaged, if i sent it back to him the same way he sent it to me it would fall apart, its a bit like sending a china plate to somone in an envelope, its going to break, and surely thats the sellers fault for being and idiot
#10
tinkerbell28
You have missed the point, it's the SELLERS RESPONSIBILITY to ensure safe delivery to the customer. That means using the correct postal service and packing the item well. If it's a royal mail issue it's the sellers responsibility to claim of RM
Would you not be annoyed if you purchased a collectors item and it turned up damaged.
Buying of ebay and a store is no different, the seller has responsibility to get the item to the buyer in good condition otherwise they can get their money back.


i know what you are saying yes. but I dont see much of a case, ebay wont help with this one. my point was really a general one. so many people use the bid on ebay, some even think they have coolling off periods lol!
#11
tinkerbell28
You have missed the point, it's the SELLERS RESPONSIBILITY to ensure safe delivery to the customer. That means using the correct postal service and packing the item well. If it's a royal mail issue it's the sellers responsibility to claim of RM
Would you not be annoyed if you purchased a collectors item and it turned up damaged.
Buying of ebay and a store is no different, the seller has responsibility to get the item to the buyer in good condition otherwise they can get their money back.


Beat me to it, thats what i think
#12
clondikemike
I know, i have had the "mums died, dogs died, dads died" excuse over my past few years on eBay, problem is you end up not believing anyone


buyers expect the item to land on the doormat the next day, and sometimes that is not possible. so to avoid nasty feedback, the selllers make up these stories.
#13
aircanman
i know what you are saying yes. but I dont see much of a case, ebay wont help with this one. my point was really a general one. so many people use the bid on ebay, some even think they have coolling off periods lol!


If they are registered as a business seller you have the same DSR as any online store, (i dont think he is though)
#14
tinkerbell28
Yes they will it's a SNAD it arrived battered OP will get his money back, BTW take a photo of the packaging. Buyers do have cooling off periods on BIN style listings under DSR'S. I know what you are saying though some buyers take the mick but on this occasion I would say the seller was at fault.


Im not after a partial refund etc (as i know some buyers milk it to get money off etc) just dont want the item tbh as its in such poor condition,
#15
have you actually contacted the seller reagrding this yet?

or are you just starting a vilify campaign for no reason

your rights?? communicate
#16
casparwhite
have you actually contacted the seller reagrding this yet?

or are you just starting a vilify campaign for no reason

your rights?? communicate


I emailed them earlier so im waiting for a reply,
#17
Update:

Just received this email from the seller (no im fuming even more)

We will not be providing a full refund based on your explanation. We have pictures of the item during bidding as well as in the unsealed envelope and the box was in mint condition. Sellers are not responsible for handling during shipping and 6 others received their items in the same padded envelope with no damage what so ever.

Your duspute lies with Royal Mail and if it was as badly damaged as you say then the unsealed enveloper would have had damage and you should not have signed for it. Simple.

As for shipping I have explained in my previous message to you that you asked for sellers standard rate and the "posted within one day" estimate that ebay provide does not apply to this.

Feel free to lodge a dispute with paypal, however we have enough evidence to have this dispute overturned.

1 - You didn't read the postage instruction clearly.
2 - You accepted a "damaged" item (in your words) by signing for it
3 - We have timed photographic evidence of the item in mint condition during bidding and before postage as well as a quality assurance ticket from the post office.

Lodge your dispute. Good luck to you.
1 Like #18
Don't blame you mate, nasty reply that is, I'm sorry I can't help but I do hope you win your case.
#19
deard69
Don't blame you mate, nasty reply that is, I'm sorry I can't help but I do hope you win your case.


Thats nothing now, look at this reply threatening me with the Police:whistling:

"If the collectors box is as damaged as you have suggested there would have been clear evidence on the package. You can check the status of the overall package before you sign for it. In this instance you should have, as photos taken after the fact will be inadmissible to paypal as you could doctor the damage yourself and claim we had done it. Regardless, damage to items occurred during postage is not the sellers responsibility. Your issue is with Royal Mail, not us. Feel free to read the terms and conditions carefully however we wont be found at fault.

You're welcome to post the item back to us for verification and if we find the item to be in a lesser condition than we shall send out another, special delivery, packaged as you requests, but if someone has tampered with the package in order to defraud us then that is a matter for the police, as well as if Royal Mail has tampered with it, so perhaps that should be the road more travelled in this instance, because I certainly wont be conned into releasing a refund for something we know to have been in fabulous condition BEFORE postage yet you claim has been trashed during.

How is that our fault?

Why should we fork out for Royal Mails shoddy services WHICH YOU OPTED FOR? Why are we to blame for their mistakes?

You seem to know clearly it was of some value yet you opted for the cheapest method of postage.

Lodge your dispute but if I am forced to pay out for something we posted in pristine condition then it'll be a police matter for a de fraudulent claim and misappropriation of funds.

Good day.
#20
So do i open a paypal dispute and an ebay dispute?
#21
clondikemike
So do i open a paypal dispute and an ebay dispute?


I would just leave him the worst feedback possible,
#22
That sounds like some arshole trying to sound like a business to me, trying to scare you, as if the police would get involved for that, I had some yobs nicking a car outside my house last year that I caught on camera & the police did not even want to see the footage, even though the yobs drove off in it & smashed it into a wall at the end of the street,

I'd stick to your guns with this, after reading there replys I would do everything in my power to get justice,

Are you allowed to tell us who the seller is on ebay?

I'm sure as you are the buyer, you have more rights, "distance selling regulations" and all that,

I will be watching this thread now because I want to see you get your refund!
#23
tonyg1962
I would just leave him the worst feedback possible,


Oh its coming believe me, im just waiting for the end of the dispute and composing in my mind the best line to leave, any suggstions
#24
deard69
That sounds like some arshole trying to sound like a business to me, trying to scare you, as if the police would get involved for that, I had some yobs nicking a car outside my house last year that I caught on camera & the police did not even want to see the footage, even though the yobs drove off in it & smashed it into a wall at the end of the street,

I'd stick to your guns with this, after reading there replys I would do everything in my power to get justice,

Are you allowed to tell us who the seller is on ebay?

I'm sure as you are the buyer, you have more rights, "distance selling regulations" and all that,

I will be watching this thread now because I want to see you get your refund!


Damm what a way to ruin my weekend!!!, cant believe the seller the attitude is amazingly bad, can you believe they threatened the police (like you said as if they would take a blind bit of notice, i think they would be done for wasting police time)
1 Like #25
clondikemike
So do i open a paypal dispute and an ebay dispute?


It is the sellers responsibility to ensure that the item gets to you in the condition that you originally bid on.It does not matter what method it was sent by - standard,first etc..
Just open a dispute with Paypal.They will side with you as the buyer.However, you will need to return the item at your cost by trackable means,Recorded or Special.
#26
koppyking
It is the sellers responsibility to ensure that the item gets to you in the condition that you originally bid on.It does not matter what method it was sent by - standard,first etc..
Just open a dispute with Paypal.They will side with you as the buyer.However, you will need to return the item at your cost by trackable means,Recorded or Special.


Well i opened a dispute about 10 minutes ago and the seller has just escalated it to a claim?
1 Like #27
to be honest with you, that person seems to have a good reply all sewn up. thats not the sort of thing a seller should reply. Right ok, next thing. End of the day, the police wont have anything to do with this, getting down to the brass tacks its a civil matter and if it went this far, it would be small claims court. I would get your claim in to paypal very quickly im my opinion. Because they will put a hold on his funds. His claim about you choosing the wrong postage is not your fault cos at the end of the day, if he wants to risk sending it uninsured, thats his beef not yours. Advise him of the following, you are claiming from paypal. Time Marked photos can be doctored by just changing the time on the camera, the police will laugh if he speaks to them and finally, negative feedback will be left and ebay reported. covers for things can be damaged without the exterior package being damaged.
#28
Seller is a disgrace fancy naming so we all know who to avoid.
I sell a fair amount on eBay and would never dream of replying or treating a buyer like this.
#29
Am i allowed to do that on here?
#30
It would be interesting to see who they are.They sound like a business , with the '6 others received their items' bit.If he is,he should be fully aware that it is the sellers responsibility to process a claim for damage with the Royal Mail.He should refund during the Paypal claim,but unlikely that he will.If you send it back,he will have the funds taken form him and returned to you.It is then up to him if he wishes to take it further with RM.
#31
must be awfull for u i was stressed out with fake goods sent to me a few weeks ago it really puts you off ebay and these few sellers give the good ones a bad name at least if you report him to paypal he will have his account put on hold for a while and cause him some stress good luck hope you get your money back :)
#32
britonsarah
must be awfull for u i was stressed out with fake goods sent to me a few weeks ago it really puts you off ebay and these few sellers give the good ones a bad name at least if you report him to paypal he will have his account put on hold for a while and cause him some stress good luck hope you get your money back :)


Cheers, does anyone know if i also open an ebay dispute alongside a paypal dispute? i want to do everything by the book so there is no chance anything can go wrong
#33
I had a problem on ebay few moths ago, left bad feedback & seller then left a remark basically calling me a liar, so i posted a photo on my Ebay 'ME' page of the item then i left a follow up feedback pointing to the picture ..so other buyers are now aware of them, might be worth you doing that

my name on there is the same as here, check feedback left you'll see what i mean ;)
#34
clondikemike
Cheers, does anyone know if i also open an ebay dispute alongside a paypal dispute? i want to do everything by the book so there is no chance anything can go wrong




i did this when i got ripped off with fakes and didnt get wrong off anyone im sure paypal asked me if i had told ebay of it
banned 1 Like #35
Definitely open a dispute with Paypal and ebay.

If he wants to open a dispute with Royal Mail, thats up to him That has nothing to do with you.

Make sure you take photo's and forward those to Paypal.

He aint got a leg to stand on from what you've said.
banned 1 Like #36
i smell a rat.. the seller is trying to bully you with a load of bull.. open a dispute and stick to your guns
Tampering with the roayl mail is an offence but nothing has gone missing so not much to investigate, the seller is full of poo trying to scare you
work it up him
#37
Wenchybev
I had a problem on ebay few moths ago, left bad feedback & seller then left a remark basically calling me a liar, so i posted a photo on my Ebay 'ME' page of the item then i left a follow up feedback pointing to the picture ..so other buyers are now aware of them, might be worth you doing that

my name on there is the same as here, check feedback left you'll see what i mean ;)


Thats a good idea, how could the seller dispute this if you sent the photo!!!
#38
dontr get snotty about it stick to the facts, seller sounds like hes trying to scare you!

explain politely that all you want is a replacement packaged correctly, you are not trying to get anything for free just the godds you paid for in the condition described.

state you are happy to send back to him for a replacement and no malice intended, also state that HE should make the claim with ROYAL MAIL as its his responsibility. you do not have access to all the information required by rm for the investigation

was it signed for? was the packaging damaged when you disgned for it


post some pics of damage and packaging please if poss.....
#39
what a bloody cheek
#40
i hope im doing this right with the photos, this is how it arrived in an envelope with no bubble wrap etc, bearing in mind it cost me £50 and is the collectors edition,


http://i86.photobucket.com/albums/k118/froggywhite/DSCF0294_resize.jpg

http://i86.photobucket.com/albums/k118/froggywhite/DSCF0295_resize.jpg

http://i86.photobucket.com/albums/k118/froggywhite/DSCF0296_resize.jpg

http://i86.photobucket.com/albums/k118/froggywhite/DSCF0297_resize.jpg

http://i86.photobucket.com/albums/k118/froggywhite/DSCF0293_resize.jpg

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