I bought an Hitachi television from Argos last May/June which i was really pleased with until it recently developed a fault whereby the volume had a mind of its own.
I contacted Argos and was impressed with their after sales service,they arranged for a next day pick up from my home for a repair.
It has now been in for repair for a week and when i rang the appliance repair company to enquire what was their turnaround time I was greeted by a rather surly attitude and informed that the tv was not even on the bench yet and had nine in front of me!
I then rang Argos and was informed that they allow 16 working days before they take any other action to replace the item.
Now my enquiry is twofold, firstly do you think this is a resonable time scale?
Secondly this will have a bearing on future purchases from Argos,does anyone have any experience where turnaround times for a repair is more reasonable?
Thanks in anticipation.