Phoned up with flatmate to ask why he still isnt getting cash to be told they havent got his payslips or a letter confirming leaving date, which so far he has handed in 4 times!
He phoned jobcentre himself first and was told by woman at local one "its nothing to do with us, phone processing department, and your advisors on holiday anyway" in a rude tone of voice.
I phoned back ready to complain and got a nice guy who told me the system didnt show any records of them, and to hand them in, I told him he already had, and guy said he'd look into it for me and he rang me back 5 minutes later apologising but saying they werent on system and to hand them in again.
I said is it ok for me to send copies recorded delivery and he said hes not sure but that was a good idea.
Is recorded delivery best? dont want Jobcentre to claim they havent got them!