where do i stand? - HotUKDeals
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where do i stand?

£0.00 @
i ordered a game from zavvi about 2 weeks ago after winning a £10.00 voucher from the birthday scratchcard, i have had 2 emails from them now saying that they haven't even got the game in stock, i pai… Read More
danny09 Avatar
7y, 9m agoPosted 7 years, 9 months ago
i ordered a game from zavvi about 2 weeks ago after winning a £10.00 voucher from the birthday scratchcard, i have had 2 emails from them now saying that they haven't even got the game in stock, i paid using only my voucher as the game was £9.95, what can i do about this ?
danny09 Avatar
7y, 9m agoPosted 7 years, 9 months ago
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Comments/page:
#1
I am wondering the same thing I paid £1 something for mine and game still not in stock!
#2
anybody have any idea ?
#3
If they need to they will most likely refund you with another voucher code for the same amount.
#4
I'd say your onto plums. back when zavvi first started up again they sent out a load of vouchers, I recieved one and bought gears of war for something like 2 quid, after a few days it mysteriously went out of stock and the voucher was gone. I queried the order in my account control panel and a few days later I got a reply stating the voucher would be applied to my next order, it wasn't and the open query still exists on my control panel with no response from them and no voucher.

Thankfully my 2 vouchers from here went without a hitch well apart from taking ages to get delivered and one of the blu rays cases being damaged in the inside and having a dog eared paper sleeve.

awful company.
#5
i won £5 on hukd and ordered something for that value. I received the same message that the product wasn't in stock. I waited and waited for approx 2 weeks also and have received my order today. wait a couple of days and then get in touch and see what they say.
#6
is this the sacred 2 game for xbox 360?
#7
jeez, seems to be a trend going on here when people are using their hotukdeals vouchers @ zavvi....

If there's any more people experiencing these issues, maybe you should let admin know, as they struck a deal with zavvi for the vouchers..
banned#8
DudeyGeeza;6525012
jeez, seems to be a trend going on here when people are using their hotukdeals vouchers @ zavvi....

If there's any more people experiencing these issues, maybe you should let admin know, as they struck a deal with zavvi for the vouchers..

if only zavvi ever delivered their orders. Still awaiting my PSN network card that was dispatched last week apparently :thinking:
#9
csiman
if only zavvi ever delivered their orders. Still awaiting my PSN network card that was dispatched last week apparently :thinking:


that's outrageous, I've never actually used them, not sure I will now:|:o

Do you think it's the sheer volume of orders they are doing or that they are simply a "bad" retailer?
#10
It maybe the postal strike thats caused the delay as my packaging states it was sent from guernsey.
I cant really say whether they are a bad retailer or not as this is the first time i have ordered something from them.
However, i have to say that i was a bit miffed that i had to wait so long for my order and thought maybe they werent going to honour it.
#11
i thought postal strikes were only effecting the London area?
#12
DudeyGeeza
i thought postal strikes were only effecting the London area?


Nah... I sent something the other week to a mate a few miles away (I won't see him for a week or so) and it's been postmarked Preston!

I assume they've sent it up there to get it sorted, etc...
#13
I used a 5 GPB gift code that I'd won to buy some Prada smelly stuff for my lad's birthday. Zavii sent an email saying having trouble getting stock and since the birthday had passed I sent an email for them to cancel the order and to return a gift code to value of 5GBP. I only thought this was fair but no .... gift codes can only be used once and not replaced was their customer services reply. I've written to them again to see what they come back with.
It seems by all the issues above that Zavii is not doing themselves any favours here ..... I feel a call to Watchdog coming on if this is not resolved.

Update: After all this, the order arrived yesterday - sent second class and I received a email Friday to say that they are still having problems getting stock. The order online still says 'processing'.
#14
Cheers I'll hold fire as not in any rush..xx
#15
i ordered 2 t shirts and a cd recently from zavvi all arrived pretty quickly and no problems at all...
banned#16
Perkzy
I used a 5 GPB gift code that I'd won to buy some Prada smelly stuff for my lad's birthday. Zavii sent an email saying having trouble getting stock and since the birthday had passed I sent an email for them to cancel the order and to return a gift code to value of 5GBP. I only thought this was fair but no .... gift codes can only be used once and not replaced was their customer services reply. I've written to them again to see what they come back with.
It seems by all the issues above that Zavii is not doing themselves any favours here ..... I feel a call to Watchdog coming on if this is not resolved.


that just goes to show what a rubbish company zavi are
how can they say it can only be used once, when it hasn't actually been used if they haven't sent the order :?
#17
colinsunderland
that just goes to show what a rubbish company zavi are
how can they say it can only be used once, when it hasn't actually been used if they haven't sent the order :?


Got the prada delivered Saturday, sent second class. Got email Friday to say they're still having problem getting stock.
At least order here now. :)

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