I bought an LCD TV from them for £512.53. The only thing that I opened was the plastic packaging for the remote control.
I wasn't happy with the TV and returned it under the 7 Day Distance Selling Regulations for a refund, 3 weeks later and I've heard nothing from them so I just called them and they said it would be subject to a restocking fee of 25% (for a plastic bag!) I said it wasn't acceptable and did get it down to 15% but that is still about £60 just for a plastic bag to be replaced. Are they allowed to do that and is there anything else I can do to get more of a refund, if not a full one?
Thanks in advance.