where's my first £10 top up gone?? - HotUKDeals
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where's my first £10 top up gone??

crse2008 Avatar
6y, 8m agoPosted 6 years, 8 months ago
i order phone from t mobile on saturday recieved tuesday, and it said something about waiting 48 hours for the first £10 that you have to top up when buying the phone to go through now its thurdays.

clearly they havent top my phone up, so anyone else had this problem and how you deal with it?

many thanks
crse2008 Avatar
6y, 8m agoPosted 6 years, 8 months ago
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Comments/page:
#1
phone them? perhaps?
banned#2
what did they say when you rang them?
#3
ding
phone them? perhaps?


i plan too, but if a few people having have problem then i might send phone back or switch to o2

and 40p a minute!!! wtf
#4
Have you registered the phone ?

On some networks the credit won't appear until you call and register.
#5
steve1221
Have you registered the phone ?

On some networks the credit won't appear until you call and register.


yeh just phone its was waiting to go on they said,

very poor customer service wont be planning on staying with them much longer
#6
crse2008
yeh just phone its was waiting to go on they said,

very poor customer service wont be planning on staying with them much longer


Why because you had to phone them = very poor customer service!!
#7
perhaps you could try tweeting them http://twitter.com/TmobileUKhelp
#8
[COLOR=purple]i had exactly the same happen to me last week, i phoned [/COLOR]
[COLOR=purple]the free-phone no. off their website, they were really nice though and sorted it out there and then..[/COLOR]

[COLOR=purple]hope you get sorted..[/COLOR]

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