Which companies lost / gained your business this year and why? - HotUKDeals
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Which companies lost / gained your business this year and why?

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I voted with my pounds this year, and closed a few accounts with companies I'd had for ages, after I found that they didn't really value my business: a) SimplyBe. closed account after refused to re… Read More
espirit77 Avatar
6m, 2w agoPosted 6 months, 2 weeks ago
I voted with my pounds this year, and closed a few accounts with companies I'd had for ages, after I found that they didn't really value my business:

a) SimplyBe. closed account after refused to refund late fee (less than a day late paying bill). Had a 600 line of credit, and had the account for over 5 years

b) First Utility - in the process of switching. Although customer service is good, bill is 10 higher than some of their competitors (according to Uswitch), so will be switching

c) Capital one - applied for a credit card, given 250 limit. Just not worth it, so closed card

d) Sainsbury's - constantly trying to win me over with vouchers off first shop, but I only ever go in store, and would never do my weekly shop there as it's so much pricier for most brands / every day items (on average)

e) Tesco - do my top up shop there once in a while but have stopped doing weekly shop there for same reason as above, now mainly go Aldi, Lidl, Iceland, and Marks for an occassional treat

f) eBay - find their customer service has gotten worse, so too risky to buy anything expensive

g) myHermes - used to be good, but have had several items go missing and had to go to a lot of trouble to reclaim from seller - their couriers just dont give a monkeys, so no longer use them if i have to send something - instead use RM / Parcleforce

Who are your top losers / gainers this year?
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espirit77 Avatar
6m, 2w agoPosted 6 months, 2 weeks ago
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3 Likes #1
Reiss - Quality of clothes have dropped and awful returns/refund unless you push for it.

Top loser probably spent £5000 per year with them.
1 Like #2
None as yet but planning to close 3 of my credit cards as I never use them and have no balances to pay.
Also considering switching current account as HSBC don't give a monkey's about me (or I suspect most people) as a customer. My Mum left HSBC as executor of her will after a bad experience she had being named executor for my Dad's will.

HSBC turned up after Mum died and in order to see out their role as executor quoted me £17,000 for their troubles... (didn't use them funnily enough)
Awful service and stained their name in my books after I had been a customer of theirs since I was 16 and in my first summer job.
#3
xbox360man
Reiss - Quality of clothes have dropped and awful returns/refund unless you push for it.
Top loser probably spent £5000 per year with them.
£100 a week, what on? oO
6 Likes #4
Walkers Crisps - the absence of the barbecue flavour on store shelves has for sure stopped me buying them.
Argos - never again will I attempt to buy a cheap mobile without the compulsory £10 top up even though it clearly did not state a £10 top up was required for that particular phone, I will however continue to buy other stuff from them.
Gameseek - probably embargoed for another year or two.
National Lottery - getting suspicious about the lucky dip tickets, they appear to be unlucky and should be marked up as such.
1 Like #5
OldEnglish
xbox360man
Reiss - Quality of clothes have dropped and awful returns/refund unless you push for it.
Top loser probably spent £5000 per year with them.
£100 a week, what on? oO


£5000 a year on clothes,
I mix in different circles.
2 Likes #6
I have stopped using quite a few now. I mainly just use Amazon for expensive electrical things because of their customer service & returns policy. In my experience anyway.
Agree with OP about Ebay, cheap cables & general tat. Never understood why people would buy expensive items from random sellers.
3 Likes #7
shadey12
OldEnglish
xbox360man
Reiss - Quality of clothes have dropped and awful returns/refund unless you push for it.
Top loser probably spent £5000 per year with them.
£100 a week, what on? oO

£5000 a year on clothes,
I mix in different circles.
Xbox360man is the man about town & you're a scruffy bin diver. X);)

Edited By: OldEnglish on Nov 03, 2016 14:23
3 Likes #8
Left EON after like forever since they thought it was clever to make their new collective switch for new customers only. Now with British Gas and saving even more.
4 Likes #9
OldEnglish
shadey12
OldEnglish
xbox360man
Reiss - Quality of clothes have dropped and awful returns/refund unless you push for it.
Top loser probably spent £5000 per year with them.
£100 a week, what on? oO

£5000 a year on clothes,
I mix in different circles.
Xbox360man is the man about town & you're a scruffy bin diver. X);)


if being a "man about town" means spending £5000 a year on clothes, I want to be a man nowhere near town.
banned 2 Likes #10
Tesco because they didnt honour a blatant misprice..****.

But the next day I decided to stop my block on them because everyone makes mistakes ;)
1 Like #11
shadey12
OldEnglish
shadey12
OldEnglish
xbox360man
Reiss - Quality of clothes have dropped and awful returns/refund unless you push for it.
Top loser probably spent £5000 per year with them.
£100 a week, what on? oO
£5000 a year on clothes,
I mix in different circles.
Xbox360man is the man about town & you're a scruffy bin diver. X);)
if being a "man about town" means spending £5000 a year on clothes, I want to be a man nowhere near town.

The quality used to be good, suits, leather jackets, jeans etc - however gone down hill very badly!
3 Likes #12
shadey12
OldEnglish
xbox360man
Reiss - Quality of clothes have dropped and awful returns/refund unless you push for it.
Top loser probably spent £5000 per year with them.
£100 a week, what on? oO
£5000 a year on clothes,
I mix in different circles.

Is this a washing machine joke :{
1 Like #13
Very
LV
Sky
Postcode lottery
8 Likes #14
I avoid Subway and other halal places.

barbaric practice.

Edited By: shauneco on Nov 03, 2016 15:40
1 Like #15
Ebay
I ordered a rack (for motorbike) from supplier 1 so that when fitted I could order a top box. Ebay sent me a £15 code off next £30 spend
Supplier 1 failed to deliver but when placing order they requested if I have problems to contact them directly so I did 2 times but no response. I raised Ebay Resolution Ebay asked for 7 days (normal) on the last day supplier 1 confirmed to Ebay and me that the item had been dispatched with signed for for delivery next day. Received goods and fitted to bike - went to order top box and code expired. Online chat with Ebay they can't issue new code - it's computerised... wtf
9 Likes #16
I bought a lamp from bhs . It broke . Shan't be shopping there again
1 Like #17
Debenhams for me, ordered stuff for Xmas for the kids it turned up 2 days later than advised (wasted day off). The toys were poorly packaged with big slashes in the box, this resulted in one of the toys being damaged. Returned all of the order after being made to jump through hoops by their customer service dept. I Will never use them again.
4 Likes #18
I've always been happy with Amazon's service (inc. delivery), but they've been losing quite a bit of my business since they've started making things Prime Exclusive.
It'd be fair enough if they had a reduced price for Prime subscribers and a 'normal/higher' price for everyone else, but when they make something Prime Exclusive only Prime subscribers can purchase it.
As an example, I've always bought the dog's Royal Canin food from Amazon, but today bought it from ZooPlus as I couldn't buy it from Amazon, and didn't want to use the Amazon traders listed.
1 Like #19
Very - They were selling a few laptops on the cheap, got a tracking code and an e-mail to say it will be delivered tomorrow. Wait in all day for this laptop and then i get an e-mail at about 6pm "Sorry we cancelled your order but here's £10 credit". Took nearly 2 weeks to get a refund.
2 Likes #20
Spango
I've always been happy with Amazon's service (inc. delivery), but they've been losing quite a bit of my business since they've started making things Prime Exclusive.
It'd be fair enough if they had a reduced price for Prime subscribers and a 'normal/higher' price for everyone else, but when they make something Prime Exclusive only Prime subscribers can purchase it.
As an example, I've always bought the dog's Royal Canin food from Amazon, but today bought it from ZooPlus as I couldn't buy it from Amazon, and didn't want to use the Amazon traders listed.

WTF??? Can't believe someone at amazon actually thought that was a good idea. I always thought the 'exclusive' part of Prime Exclusive just referred to the lower price for Prime subscribers but to block the majority of your customers from buying a product unless they subscribe to a service they don't want or need is insane.


Edited By: spoo on Nov 03, 2016 16:47
3 Likes #21
Anker gained, speaker broke near end of warranty. A couple of emails later and new one delivered without asking for a return. Top service, will be buying more items
2 Likes #22
Retro89
Very - They were selling a few laptops on the cheap, got a tracking code and an e-mail to say it will be delivered tomorrow. Wait in all day for this laptop and then i get an e-mail at about 6pm "Sorry we cancelled your order but here's £10 credit". Took nearly 2 weeks to get a refund.
I also stopped using Very, due to a cockup where they didn't itemise my bill, and their first line customer support is utterly useless. Month's later, they still haven't written to confirm they'll be waiving the late fees, although the account is in my ex husband's name so not too bothered :p
1 Like #23
Samsung for the note 7 debacle. had my heart set on upgrading my note 4 but will now probably go back to iphone...
2 Likes #24
Spango
I've always been happy with Amazon's service (inc. delivery), but they've been losing quite a bit of my business since they've started making things Prime Exclusive.
It'd be fair enough if they had a reduced price for Prime subscribers and a 'normal/higher' price for everyone else, but when they make something Prime Exclusive only Prime subscribers can purchase it.
As an example, I've always bought the dog's Royal Canin food from Amazon, but today bought it from ZooPlus as I couldn't buy it from Amazon, and didn't want to use the Amazon traders listed.


when amazon introduced prime I stopped using them.
3 Likes #25
Started doing Topcashback in the summer and have got £70 already.
Using Betterlife (part of Lloyd's Pharmacy) as have elderly mother living with us now and they do excellent furniture and equipment.
6 Likes #26
psychobitchfromhell
I bought a lamp from bhs . It broke . Shan't be shopping there again
http://www.gifbin.com/bin/3507yu7037.gifX)
Going to be using Daxon less as well :(

Only really cashback deals and 10p pumpkins keeping me shopping in Tesco

Not bought and kept anything from Amazon for ages
only bought cheap stuff from Ebay for years
3 Likes #27
lost = Waitrose
gain = Ocado

lost = Homebase
gain = Toolstation

lost = Wish
gain = Banggood
1 Like #28
Ellis Brigham- Long story but they're a bunch of con artist crooks.
Ocado- Stop sending me codes that don't work!
Amazon seller 'Get the trend'- Bunch of idiots.
4 Likes #29
Oh how could I forget Groupon
Never Again (well at least until next time)
3 Likes #30
thewongwing101
psychobitchfromhell
I bought a lamp from bhs . It broke . Shan't be shopping there again
http://www.gifbin.com/bin/3507yu7037.gifX)
Going to be using Daxon less as well :(
Only really cashback deals and 10p pumpkins keeping me shopping in Tesco
Not bought and kept anything from Amazon for ages
only bought cheap stuff from Ebay for years
Yeah , and don't start me on Woolworths
6 Likes #31
lost tesco
gain lidel, aldi, local bucher, farm shop

Loss ann summers
gain mickyblue

loss Viagra
gain arcangle

loss ebay as paypal suspended my account as it is policy now to ask for photo id, been with them for 6yrs
4 Likes #32
Loss Asda (High prices) Gain Aldi
Loss M&S Mens clothes (overly expensive tat) Gain Sainsbury's TU,especially when it's 25 % off!
Loss Poundland Gain Home Bargains and Wilko (same stuff only cheaper than a quid)
3 Likes #33
LOST:
Sony (never give direct responses via email to my questions, always generic as if they can't be bothered).
Flubit (always seem to price me up MORE than the amazon prices)
Toys r us (reserved items which after a trip to collect them, they say they don't have them)
Virgin media (prices go up every year)

GAINED:
Smyths (allowed me to use a voucher twice the same day!)
Halfrauds (refunded part payment due to flash sale prices)
3 Likes #34
Lost: John Lewis - their price match is ht and miss, it comes down to the advisor who deals with the claim - Pathetic Pedantic Practice!

Gain: Amazon - Brilliant customer service! - Always refund/exchange price drops ( within reasonable time )
1 Like #35
ebay/paypal
After selling thinga on there and having charge backs losing the money for selling and then a charge back fee on top ive had enough of them
1 Like #36
Loss sainsbury tu quality is too pooor now
Loss some amazon due to poor way treat workers

Gain cyrus for second hand amp serviced free
Gain blackberry priv android for hub and physical keyboard
#37
dunc360
None as yet but planning to close 3 of my credit cards as I never use them and have no balances to pay.
Also considering switching current account as HSBC don't give a monkey's about me (or I suspect most people) as a customer. My Mum left HSBC as executor of her will after a bad experience she had being named executor for my Dad's will.
HSBC turned up after Mum died and in order to see out their role as executor quoted me £17,000 for their troubles... (didn't use them funnily enough)
Awful service and stained their name in my books after I had been a customer of theirs since I was 16 and in my first summer job.

I appreciate your mum died and that must have been traumatic but I don't understand what is so bad for a business charging for a service you aren't forced to use?
1 Like #38
Lost - Argos, selling blatantly 2nd hand items than acting like i have kicked their kids in the face when asking for another / or a refund

Gained - Screwfix, brilliant quick service and very good prices
Gained - Anker, quality products and very good customer service if anything goes wrong

Kept - amazon, although they have messed up on a few of my orders this year, just can not beat the service, weekend delivery to lockers is brilliant
1 Like #39
lidds
Lost - Argos, selling blatantly 2nd hand items than acting like i have kicked their kids in the face when asking for another / or a refund
Gained - Screwfix, brilliant quick service and very good prices
Gained - Anker, quality products and very good customer service if anything goes wrong
Kept - amazon, although they have messed up on a few of my orders this year, just can not beat the service, weekend delivery to lockers is brilliant

Pmsl @ Argos.... Same experience with their managers (use the term v loosely). I hardly ever shop there now as a result.... And now one if the local stores is closing to make way for Sainsbury's in store unit..... Karma?
#40
g8spur
dunc360
None as yet but planning to close 3 of my credit cards as I never use them and have no balances to pay.
Also considering switching current account as HSBC don't give a monkey's about me (or I suspect most people) as a customer. My Mum left HSBC as executor of her will after a bad experience she had being named executor for my Dad's will.
HSBC turned up after Mum died and in order to see out their role as executor quoted me £17,000 for their troubles... (didn't use them funnily enough)
Awful service and stained their name in my books after I had been a customer of theirs since I was 16 and in my first summer job.

I appreciate your mum died and that must have been traumatic but I don't understand what is so bad for a business charging for a service you aren't forced to use?


I typed out a reply and lost it before posting, blimmin' app....

Long story short they put pressure on to use their service when I was still raw and they then charged to relinquish their role, which felt like a slap in the face as that wasn't cheap either.

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