Just curious as at moment I've got a line fault and my option 3 BT Broadband upto 8MB* package is running at a mere 130kbs..!!! and has been for about a week, I had a similar problem at beginning of June and it's never been right since..!!! I first contacted BT regarding the speed when I first suffered the slow speed in June and they kind of sorted it out, They switched my exchange from my local exchange ( 3.62 kilometres ) to an exchange in Rotherham which is about 52.6 kilometres away...!!! It worked but was still slow at 1.3MB. Now they have switched my exchange back to a more local one ( 6.4 kilometres ) and am having the serious speed issue.Obviously I've phoned BT and their going to look into it and will hopefully sort it out soon because I'm beginning to get annoyed with them. Apparently when they have sorted it out I'll get compensated for it from day one of the issue.
The maximum line speed at my local and original exchange was 2MB and I achieved this reliably until I got the problems in June. The exchange in Rotherham maximum line speed was 1.6MB I achieved around 1.3MB and now I've been told that my new exchange maximum line speed is 1.4MB and at the moment all I get is 130Kbs..!!!
Obviously my original measly 2MB speed is annoying very slow and when I signed up I expected at least around 4MB which I think would be acceptable but now their taking the piss and my achievable speed seems to be dropping all the time. I hope they get my local exchange up and running again soon before I explode.
I can't wait to leave them but still got 7 month's of my contract remaining.
I know theirs several factors regarding speed
1. Distance from exchange
2. Condition of cables from exchange
3. User volume
I'm going to switch ISP as soon as my contract end's and want Bethere or 02 Broadband however with me only getting 2MB maximum speed with BT do you think 02 or Bethere will give me more than 2MB?
I know my local exchange is roughly 3.62 kilometres away, Bethere and 02 are available from that exchange.
Can you answer these just to give a rough calculation?
1. Who's your current ISP? - Mines BT
2. How far are you from your exchange? - About 3.62 kilometres
3. Roughly how old is your house? - About 110 Years ( Just gives an idea of how old cables might be )
4. Your achievable speed? = 2MB maximum, Currently 130Kbs lol
5. How much compensation do you think I'll receive per day?