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Why can't I access certain websites

33342 Avatar
banned6y, 4m agoPosted 6 years, 4 months ago
This is really annoying

On Virgin (cable)

If I plug my router in, every website works fine

However if I'm connected directly to my modem, most sites are fine, except certain ones.

Any gov.uk site times out
halifax.co.uk times out

When I ping halifax

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\>ping halifax.co.uk

Pinging halifax.co.uk [212.140.245.97] with 32 bytes of data:

Reply from 62.172.161.126: Destination net unreachable.
Request timed out.
Reply from 62.172.161.126: Destination net unreachable.
Reply from 62.172.161.126: Destination net unreachable.

Ping statistics for 212.140.245.97:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),

C:\>

Gov site

C:\>ping http://www.opsi.gov.uk

Pinging http://www.opsi.gov.uk [195.99.1.70] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 195.99.1.70:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\>

Anyone any idea's please?

I've done the usual, cleared cookies, history, flushed dns
33342 Avatar
banned6y, 4m agoPosted 6 years, 4 months ago
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(17) Jump to unreadPost a comment
Comments/page:
banned#1
other sites work fine, eg

C:\>ping http://www.hotukdeals.com

Pinging http://www.hotukdeals.com [80.64.63.70] with 32 bytes of data:

Reply from 80.64.63.70: bytes=32 time=36ms TTL=55
Reply from 80.64.63.70: bytes=32 time=37ms TTL=55
Reply from 80.64.63.70: bytes=32 time=54ms TTL=55
Reply from 80.64.63.70: bytes=32 time=38ms TTL=55

Ping statistics for 80.64.63.70:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
#2
hmm seems odd, try opening a command prompt and type ipconfig /flushdns , then try again
banned#3
done that already :(
1 Like #4
colinsunderland
done that already :(


which o/s are you using, and what make is your modem? motorola? or something else?

also, halifax.co.uk doesnt work for me either
banned#5
vista
its a cable modem, ntl 250

down for everyone

reports its working - its been down for me all week, but if I plug the router in it works fine (same pc/modem etc)
1 Like #6
try a different dns??
1 Like #7
try refreshing the arp cache.. (Address Resolution Protocol )
from command prompt

netsh interface ip delete arpcache
banned#8
tried different dns made no difference :(
just done teh arp cache - no difference :(
banned#9
also did this

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Colin>cd..

C:\Users>cd..

C:\>nslookup -debug http://www.halifax.co.uk
------------
Got answer:
HEADER:
opcode = QUERY, id = 1, rcode = NOERROR
header flags: response, want recursion, recursion avail.
questions = 1, answers = 1, authority records = 0, additional = 0

QUESTIONS:
100.4.168.194.in-addr.arpa, type = PTR, class = IN
ANSWERS:
-> 100.4.168.194.in-addr.arpa
name = cache1.service.virginmedia.net
ttl = 34317 (9 hours 31 mins 57 secs)

------------
Server: cache1.service.virginmedia.net
Address: 194.168.4.100:53

------------
Got answer:
HEADER:
opcode = QUERY, id = 2, rcode = NOERROR
header flags: response, want recursion, recursion avail.
questions = 1, answers = 1, authority records = 0, additional = 0

QUESTIONS:
http://www.halifax.co.uk.cable.virginmedia.net, type = A, class = IN
ANSWERS:
->http://www.halifax.co.uk.cable.virginmedia.net
internet address = 81.200.64.50
ttl = 0 (0 secs)

------------
Non-authoritative answer:
Name: http://www.halifax.co.uk.cable.virginmedia.net
Address: 81.200.64.50


which seems to suggest no problems?
1 Like #10
ok, another question,

your access to the router is wired? or wireless?
banned#11
access to the router is wired

Doesn't work
cable modem ----------- pc

Does work
cable modem ----------- router ---------- pc
banned#12
is it a wireless connection to the router ?
banned#13
wired, but it works when connected through the router
1 Like #14
this one has me a little baffled if i am honest...

you can try this too

from command prompt

netsh winsock reset

but i am clutching at straws now.. i assume you are performing a modem reboot between switching between direct to pc and to router?
banned#15
ok, have done that thanks
need to reboot, and need to go to bed, will update in morning if its made a difference, many thanks for your help guys :)
banned#16
colinsunderland
ok, have done that thanks
need to reboot, and need to go to bed, will update in morning if its made a difference, many thanks for your help guys :)


leave your modem off over night, not sure if you meant this by reboot or not
#17
I had been experiencing problems all week before last. I contacted Virgin on Tuesday they did a line test and they found a problem but they could not sort it out their end and was sending a technician out to check modem etc yesterday.

Tried it the next morning (Wednesday) and all worked great and now everything is working as normal again so i don' what happened there, and the technician did not turn up yesterday.

Just ring them up 0800 9535353 - Customer services & faults - ask to be put through to Cable modem support.

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