Why do I bother!!!! - Work related - HotUKDeals
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Why do I bother!!!! - Work related

apduk Avatar
8y, 8m agoPosted 8 years, 8 months ago
Im feeling pretty cacky at the moment.

I got a call today from a customer at work complaining about one of the staff. Now its not my job to discipline the other staff but It is my job to help and listen to people and obviously sell what the company makes, which I do. When I ended the call to the customer complaining (was on the phone about 10 mins) my boss then imediately rang me and asked why the phone was engaged for over 10 mins. I told him what the customer had said, and he said to me 'well i suggest next time you end the call quickly, as taking calls like that doesnt make money. I couldnt get through to you for over 10 mins'. I bet he wouldnt of said that If someone was giving me money.

I then had another customer on the phone who had a problem with an appliance which was out of warrenty. But only last week I had another customer ring up with the exact same problem on the same model number and its quite a dangerous problem I think. Today I rang back the first customer who had the problem and told them about the other customer and that I felt it it sounded a bit iffy that two people had reported the same problem, and that I would ring the manufacturers up on monday to see what they think.

Now I dont get paid for this, nor am I told to do it, I just took it upon myself to try and help people out as much as I can. I always try to be as helpful as I can and be pleasent to everyone I speak to and I certainly dont rush people off the phone when I feel I should be listening. Even the peple who swear and shout at me get treated like everyone else. But now I think why the hell am I bothering. Its pretty obvious that my boss doesnt give a **** that I am doing what I am doing without being told to. In essence trying to improve the customer service of his company and the image it has. I understand I am here to make him money but peeving people off and not helping isnt the answer to gain repeat customers I dont think. Which Is why I listened to the complaint in full and said I would ring the manufacturers up on monday, even though I didnt have to.

Does anyone think I am wrong for doing what I do, do you do things at work your not paid to do because you feel you should, or am I just being total knob?
apduk Avatar
8y, 8m agoPosted 8 years, 8 months ago
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[helper]#1
Its your boss who is the total knob. Maybe next time you get a customer complaining put it through to your boss and remind your boss you've been told by him to keep your phone free so he might want to deal with it......
#2
you will find that with companys thats all they are there for, they dont want u or other staff wasting time listening to customers problems or what not,they just want u to maximise profits in minimal time
i was was asked one time why did u spend so long with that customer when he obviously wasnt gonna buy anything, i explained well he was talkin and i couldnt really say sorry gotta go or got no time for this i gotta go, its not very customer service like is it? but thats how they want u to be
a MONEY MAKING MACHINE LOL
oh i realised u can forget to do extra stuff or jobs outside your own job, the company wont thank u for it!!
#3
No your boss is a fool!
I had a boss just like him, he didn't like me much and was always picking fault, even though I boosted the sales for the company!
He sacked me for not fitting in with the company (a sports company), looking back I should of done him for unfair dismissal... but I was young and got another job very quickly..
It sounds like you're in a no win situation with this guy whatever you do. It's his company at the end of the day and you can either continue in vain to make him appreciate your point of view, or move on and find something new and let him ruin his company's reputation!
Don't let it get you down, try to rise above it and tell yourself you are a better person than him. :)
#4
Your Boss Will Soon Be A Hungry And Dying Breed As The Public Realise And Go Elsware
#5
Your boss is an idiot. Don't think of him as a boss, he's just a human like you, an equal, no more important in any way than you in the universe. Don't take any **** from him. Find another job that helps people, you will find it much more rewarding and tell him where to stick his dumb job.
#6
Your boss sounds like a c*ck to me. So many people these days do not give a sh*t about customer service. It really annoys the hell out of me. Going the extra mile to help someone should be applauded.
The company I work for rewards its staff for providing outstanding customer service (measured via customer satisfaction questionnaires) not just for sales targets.
My advice is don't let the b*stards grind you down - someone somewhere will appreciate what your doing even if it's not the bell-end who's 'managing' you.
#7
your boss is an ass!! he should be wishing he had more staff like you.

agree with you 100%!!
#8
LaoTzu
Your boss is an idiot. Don't think of him as a boss, he's just a human like you, an equal, no more important in any way than you in the universe. Don't take any **** from him. Find another job that helps people, you will find it much more rewarding and tell him where to stick his dumb job.



That sounds like a quote of Lao Tzu when he's on the sauce.
#9
I can empathise with you alot - I also agree with the previous comments saying that your boss is one of a dieing breed - there is no place for that kind of behaviour. Don't get me wrong - i know it happens, but no so much I would like to think as it did. I work for a large multi national FT-SE company that used to be exactly the same as what you have described, and I used to have pride in going the extra mile for the customers etc - I still do - nothing will stop me from being helpful. It is even in you or it isn't,

Nevertheless, when you get others that simply dont understand that 'to cultivate a harvest, you need to tend to it very carefully'. ..... It wont be a very good harvest if you don't...

Today's complaint - if it isn't handled in the correct way - will become tomorrows lost customer....

A complaint is bad - both for the business and the reputation and you trying to take responsibility shows alot of good qualities that most people would be proud to see within their company or on their team....

These qualities that you have should now start to make their way on to you key strenghts on your CV - along with your profile of how customer focused and orientated you are...

As ultimately, you are not happy being treated like that (and neither should you be in the first place) so you need to look at the bigger picture and look for a company that rewards its helpful staff in a rewarding and encouraging way....

Remeber that NOBODY has the right to make another person feel sad.....
#10
Here you go - here is the first part of your new CV... To get you a NEW and HAPPY role within a nice place that will reward you properly....

Ready....?
#11
A highly organised reliable, dependable and enthusiastic ‘people person’, who takes meticulous pride in offering the highest standard of customer care.

Excellent communication and administrative skills, being able to relate to all kinds of situations displaying tact, diplomacy and empathy.

Excels in customer care by being conscious of duties, able to prioritise effectively and work to exacting deadlines. A positive approach to all tasks and pride in achievements has resulted in many successes.

:-D

That ought to do it!

Ploud the Cat.

Purring for you with her paws crossed.
#12
I agree with you and it's good advice but can't help thinking you've been on 1 too many training courses lol :friends:

cloudthecat
I can empathise with you alot - I also agree with the previous comments saying that your boss is one of a dieing breed - there is no place for that kind of behaviour. Don't get me wrong - i know it happens, but no so much I would like to think as it did. I work for a large multi national FT-SE company that used to be exactly the same as what you have described, and I used to have pride in going the extra mile for the customers etc - I still do - nothing will stop me from being helpful. It is even in you or it isn't,

Nevertheless, when you get others that simply dont understand that 'to cultivate a harvest, you need to tend to it very carefully'. ..... It wont be a very good harvest if you don't...

Today's complaint - if it isn't handled in the correct way - will become tomorrows lost customer....

A complaint is bad - both for the business and the reputation and you trying to take responsibility shows alot of good qualities that most people would be proud to see within their company or on their team....

These qualities that you have should now start to make their way on to you key strenghts on your CV - along with your profile of how customer focused and orientated you are...

As ultimately, you are not happy being treated like that (and neither should you be in the first place) so you need to look at the bigger picture and look for a company that rewards its helpful staff in a rewarding and encouraging way....

Remeber that NOBODY has the right to make another person feel sad.....
#13
You are soooooo right!!!

PMSL!!

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